Hub

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Hub Australia is a premium flexible workspace and coworking provider offering serviced offices, shared desks, meeting rooms, and event spaces, including its Hub Parliament Station location in East Melbourne.

Melbourne, Victoria, Australia
hubaustralia.com

About Hub

Hub Australia is a premium flexible workspace and coworking provider offering serviced offices, dedicated desks, hot desks, meeting rooms, and event spaces across major Australian cities, including its Hub Parliament Station location in East Melbourne. Their spaces are designed for businesses of all sizes, from solo professionals to large teams, and typically include high-speed internet, reception services, mail handling, printing, end-of-trip facilities, and access to member lounges and community events. Members can usually choose between full-time office suites, part-time coworking memberships, day passes, and pay-per-use meeting rooms, with business support and networking opportunities as part of the offering.

A charge from Hub Australia or Hub Parliament Station may appear on your bank statement if you have an active membership, booked a meeting room or event space, purchased a day pass, or paid for additional services (such as printing, catering, or guest passes). Many memberships are billed on a recurring monthly basis in advance, so you may see a regular charge around the same date each month. You might also see one-off charges for casual bookings, a security deposit or bond (for private offices or long-term agreements), or a pre-authorisation/hold placed when you confirm a booking online or update your payment method; these holds typically drop off after a few business days if not converted to a final charge.

To verify or resolve questions about a Hub Australia charge, start by logging into your Hub Australia member portal (or checking your email) for invoices and booking confirmations that match the amount and date of the transaction. Compare the description on your statement (for example, “HUB AUSTRALIA,” “HUB PARLIAMENT STATION,” or similar) with any memberships, meeting room bookings, or event invoices you or your company may have with Hub. If you still can’t identify the charge, contact Hub Australia directly via the contact details on hubaustralia.com or reach out to your local Hub location; have the last four digits of the card, charge amount, and date ready so they can quickly look up your account. For suspected errors or duplicate charges, speak with Hub first to request clarification, credits, or refunds before escalating the issue to your bank or card provider.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Hub.

  1. Hub Parliament Statio East Melbourn AUS
  2. SQ *HUB FLINDERS STREET Melbourne AU

Frequently Asked Questions

Why am I seeing a recurring monthly charge from Hub Australia or Hub Parliament Station?

Hub Australia typically bills memberships (such as dedicated desks, private offices, or coworking access) monthly in advance, so you will see a recurring charge around the same date each month. This charge usually covers your workspace access for the upcoming month and may also include any recurring add-ons specified in your agreement (such as extra storage or additional team members). Check your membership agreement or invoices in your Hub member portal to confirm your billing date and what’s included.

What are the common amounts Hub Australia charges for memberships and services?

Hub Australia offers a range of products, so amounts can vary widely depending on location and membership type. You might see smaller recurring charges for part-time coworking or virtual office services, and higher recurring amounts for private office suites or larger team memberships. One-off charges can appear for meeting room bookings, day passes, event space hire, or additional services such as catering or printing. For exact pricing, refer to your signed agreement or the pricing details in your online account, as rates differ by city, space size, and inclusions.

How do I cancel or change my Hub Australia membership to stop future charges?

To cancel or modify your Hub Australia membership, you usually need to submit a formal request through your Hub member portal or by contacting your local Hub team or account manager in writing. Most flexible memberships require a notice period (often 30 days or as stated in your contract), meaning you may be billed for one final period after you give notice. Private office or longer-term agreements may have fixed terms and different exit conditions. Always review your membership agreement for the required notice period and any applicable fees before requesting cancellation.

Why do I see a small or pending charge from Hub Australia on my card?

A small or pending charge from Hub Australia is often an authorisation hold used to verify your payment method when you first join, update your card details, or make a new booking. This is not an actual completed payment and typically drops off or is reversed within a few business days if it is only a verification hold. If the amount later posts as a completed transaction, it may correspond to a booking, deposit, or membership fee—check your invoices or contact Hub to confirm what it relates to.

How can I request a refund or dispute a charge from Hub Australia?

If you believe you’ve been incorrectly charged, contact Hub Australia directly first—either through the contact form or live chat on hubaustralia.com, or by emailing or calling your local Hub location listed on the website. Provide your full name or company name, the last four digits of the card, the exact amount, and the date of the charge so they can investigate. Where an error is confirmed (such as a duplicate charge or misapplied fee), Hub can usually process a refund or apply a credit to your account in line with their billing and refund policies. If you cannot reach a resolution, you can then speak with your bank or card issuer about a formal dispute.

I don’t have a membership—could this Hub Australia charge be for a meeting room or event booking?

Yes, non-members can be charged by Hub Australia for casual use, such as meeting room bookings, day passes, or event space hire at locations like Hub Parliament Station. These are often prepaid at the time of booking via credit or debit card and may appear on your statement under "HUB AUSTRALIA" or the specific location name. Check your email (including spam/junk folders) for booking confirmations or receipts matching the amount and date, and if you booked on behalf of a company, check with colleagues who may have used your card or booking link.

How do I contact Hub Australia about an unknown or confusing charge on my statement?

Visit hubaustralia.com and navigate to the Contact or Locations page to find email addresses and phone numbers for your nearest Hub site, including Hub Parliament Station in East Melbourne. When you contact them, include a screenshot or details of the statement line (masked card number, amount, date, and transaction description) so they can search their billing system efficiently. If you’re an existing member, logging into your member portal and using the support or enquiry options there is often the fastest way to reach the correct team.

Can someone else’s use of my card cause a Hub Australia charge on my account?

It’s possible for a colleague, family member, or contractor to use your card details to pay for a Hub membership, meeting room, or event booking, which would then appear on your statement under Hub Australia. First, check with anyone who may legitimately have access to your card details to see if they made a business booking at a Hub location. If no one recognises the transaction and Hub cannot find a matching booking or account in your name, contact your bank or card issuer promptly to report potential unauthorised use and secure your account.

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