Hyperbolic Labs

Software95% confidence

Hyperbolic Labs is an open-access AI cloud platform that provides on-demand GPU compute, serverless inference, and dedicated clusters for running and scaling AI models.

Irvine, CA, United States
hyperbolic.ai

About Hyperbolic Labs

Hyperbolic Labs is a software and infrastructure company focused on making high-performance AI computing broadly accessible. Through its Hyperbolic AI Cloud platform, it offers on-demand access to powerful GPUs, an OpenAI-compatible serverless inference API for popular open-source models, and reserved or dedicated GPU clusters for teams that need predictable, high-throughput capacity. The company primarily serves AI startups, enterprises, research labs, and individual developers who need to train, fine-tune, and deploy large models without owning or managing GPU hardware themselves.

A charge from Hyperbolic Labs will typically appear when a customer funds their Hyperbolic account or consumes platform services such as GPU rental hours, inference API usage, or reserved cluster commitments. Billing is credit-based: users add credits via credit card (processed through Stripe) or, in some cases, via invoicing or crypto payments, and those credits are then consumed as they run workloads on the platform. You may see one-time charges for adding credits, recurring top-ups if you enabled auto-funding, or variable amounts tied to usage-based billing for API calls and GPU time. Pending or small authorization charges can also briefly appear while a card is being verified.

If you’re unsure about a Hyperbolic Labs charge, start by logging into your account at app.hyperbolic.ai to review Billing and Usage details for the relevant dates. This dashboard shows credit purchases, invoices, and detailed consumption by service, which can help match statement amounts to specific GPU sessions or inference calls. For further questions or disputes, you can contact Hyperbolic’s support team via the help/contact options in the dashboard or the support and security emails listed in their documentation. Providing the last four digits of your card, the charge date, and exact amount will help their team quickly trace the transaction and resolve common issues such as duplicate payments, unexpected auto-topups, or charges associated with a shared team or organization account.

Bank Statement Variations

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  1. Hyperbolic labs

Frequently Asked Questions

Why do I see a charge from Hyperbolic Labs on my card statement?

You’re likely seeing a charge from Hyperbolic Labs because you or your organization added credits to a Hyperbolic account or used their AI cloud services, such as GPU rentals, serverless inference, or reserved clusters. Log into app.hyperbolic.ai and check Billing → Payments and Usage for the same date range to confirm which top-ups or invoices match the amount on your statement.

How does Hyperbolic Labs billing work and why are amounts sometimes variable?

Hyperbolic Labs typically uses a prepaid, credit-based model: you add credits to your account via card or invoice, and those credits are consumed as you rent GPUs or make API calls. Because usage is metered by time (GPU hours) or volume (tokens/requests), spending can vary month to month depending on how long your clusters run or how heavily you use the inference API. You can see a breakdown of usage-based costs in your dashboard’s Billing or Usage sections.

Can Hyperbolic Labs charges recur automatically?

Yes. If you enable features like auto-topup of credits or have a reserved cluster or enterprise agreement, you may see recurring charges when your balance falls below a threshold or at agreed billing intervals. To adjust this, go to Billing → Payment or Auto-topup settings in app.hyperbolic.ai and review or disable any automatic funding options tied to your card.

How do I get a refund or dispute a Hyperbolic Labs charge?

First, review your Billing and Usage history in app.hyperbolic.ai to confirm that the charge isn’t from active workloads, auto-topups, or another team member on your organization’s account. If you still believe the amount is incorrect, contact Hyperbolic support through the in-app help link or their published support email, and include the transaction amount, date, and the last four digits of your card. They can investigate issues like duplicate payments, mis-configured auto-topups, or unused credit purchases and advise on refund eligibility.

Why do I see a small or temporary Hyperbolic Labs charge that later disappears?

Hyperbolic Labs processes payments through Stripe, which may place a small temporary authorization hold to verify your card before adding credits. These authorizations can appear as low-dollar or $0 pending charges and should automatically disappear from your statement within a few business days if they’re not captured as a real payment.

How can I cancel services or stop future charges from Hyperbolic Labs?

To prevent future charges, log into app.hyperbolic.ai and ensure that any running GPU instances or clusters are stopped, auto-topup is disabled in Billing settings, and there are no active reserved cluster or enterprise commitments associated with your account. If your card is tied to an organization account you don’t control, contact your organization’s admin to remove your payment method or reach out to Hyperbolic support to disassociate the card where appropriate.

Where can I find invoices and receipts for Hyperbolic Labs payments?

Invoices and receipts for Hyperbolic Labs payments are available within the Billing section of app.hyperbolic.ai. There you can download PDFs or view line items showing credit purchases, taxes (if applicable), and usage breakdowns. These documents are useful for reconciling charges with your bank or for internal accounting.

What if I don’t recognize this Hyperbolic Labs charge and don’t have an account?

If you don’t recall creating a Hyperbolic account and no one on your team recognizes the charge, it may be a case of a shared or compromised card. Ask any colleagues who might manage AI infrastructure whether they use Hyperbolic, and search your email for “Hyperbolic” or “app.hyperbolic.ai” to check for sign-up confirmations. If you still can’t identify the source, contact Hyperbolic’s support with the transaction details so they can look up any associated account, and also notify your bank or card issuer about potential unauthorized use.

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