Ignition (formerly Practice Ignition) is a client engagement and billing platform that helps accounting, bookkeeping, and professional services firms create proposals, automate contracts, and manage payments and recurring invoices.
Ignition (formerly Practice Ignition) is a cloud-based client engagement and billing platform built for accounting, bookkeeping, and other professional services firms. From one dashboard, firms can create interactive proposals, automate engagement letters and contracts, and collect e-signatures. Ignition also streamlines how firms get paid by offering integrated payments, recurring direct debits and card payments, and automated invoicing that can sync with tools like Xero and QuickBooks Online. The company is headquartered in Sydney, Australia and serves thousands of practices globally.
A charge from Ignition on your bank or card statement usually relates to your firm’s subscription to the Ignition platform, or to payment processing fees associated with client payments you collect through Ignition. Firms typically choose a subscription tier (for example, an entry plan for smaller practices and higher tiers for growing or large firms) and are billed on a recurring monthly or annual basis. You may also see Ignition-related amounts when you upgrade your plan, add users, enable integrated payments, or when authorization holds are placed to verify a new card. Depending on your bank, the descriptor may appear as “IGNITIONAPP”, “IGNITION*SUBSCRIPTION”, or similar.
If you’re unsure about an Ignition charge, first log into your Ignition account and check the Billing or Settings > Subscription area for your current plan, invoices, and payment history. Compare the charge date and amount to your last invoice or any recent plan changes, such as adding users or enabling payments. To resolve questions, you can contact Ignition support via the in-app chat widget or the support/contact page on ignitionapp.com, where you can also access help articles about subscriptions and billing. If you still cannot identify the charge, your bank can help you review the transaction details, but you should try to confirm with Ignition first to avoid unnecessary disputes or service interruptions.
Bank Statement Variations
2 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Ignition.
Why am I seeing a recurring charge from Ignition on my card or bank statement?
Ignition is a subscription-based software platform, so most recurring charges are for your firm’s monthly or annual software plan. The amount usually corresponds to the subscription tier you selected, plus any add-ons such as extra team members or advanced features. You can confirm the exact amount and billing frequency under Settings > Billing or Subscription in your Ignition account.
What subscription plans and typical price ranges does Ignition offer?
Ignition offers multiple tiers designed for different stages of firm growth, such as entry-level plans for small practices and higher tiers with advanced automation and reporting for larger firms. Pricing varies by region and whether you choose monthly or annual billing, but plans are generally structured as a fixed base subscription that can increase if you add more users or features. For the most current pricing and inclusions, go to ignitionapp.com/pricing and make sure your country or region is selected.
Why was I charged by Ignition after I thought I cancelled?
Ignition bills at the start of each billing cycle, and cancelling stops future renewals but does not usually trigger a partial refund for time already paid. If you cancelled after your renewal date, your account remains active until the end of the current paid period and you may still see that final charge. To verify, check your Billing or Subscription page for your next renewal date and the recorded cancellation date, and contact Ignition support if there is a discrepancy.
How do I cancel or pause my Ignition subscription to stop future charges?
To cancel, sign in to Ignition as an account owner or administrator, go to Settings > Billing or Subscription, and follow the prompts to downgrade or cancel your plan. You will typically retain access until the end of your current billing period, after which recurring charges stop. If you are on an annual contract or have custom terms, you may need to contact Ignition sales or support directly via ignitionapp.com to discuss notice periods or early termination options.
Why do I see a small or duplicate Ignition charge, or a pending amount that later disappears?
Small or temporary Ignition charges (often low amounts) can be authorization holds placed when you add or update a payment method or when Ignition’s payment processor verifies your card. These are not actual fees and should automatically drop off or be reversed by your bank within a few business days. If a pending Ignition charge remains on your statement longer than expected, contact your bank and then reach out to Ignition support with the date, amount, and the statement descriptor.
Can an Ignition charge be related to payments my clients are making, rather than my subscription?
Yes. If you use Ignition Payments to collect client fees, your own firm may be charged separate payment processing fees, which can appear as Ignition charges. Your clients usually see your firm’s name on their statements, while you see Ignition-related settlement and fee activity in your Ignition Payments or Billing reports. You can review these under the Payments/Transactions section of your Ignition account to match any charge to a specific client invoice or fee.
How do I request a refund or dispute an unexpected Ignition charge?
First, log into Ignition and check your invoices, subscription settings, and plan changes to identify the origin of the charge. If you still believe it’s incorrect, contact Ignition support via the in-app chat or the support form at ignitionapp.com, providing the last four digits of the card, the exact amount, date, and the statement descriptor. Ignition’s team will review your account history and, if applicable under their billing policy, can process a refund or advise on next steps. Avoid filing a bank chargeback until you’ve completed this step, as it can delay resolution and may affect your account access.
How can I contact Ignition about a charge if I no longer have access to my account email or login?
If you can’t sign in, go to ignitionapp.com and use the support or contact page to reach the team, explaining that you’re querying a billing charge and cannot access your account. Include business details such as your firm name, country, approximate account creation date, and the transaction information from your statement so they can locate your account. Once your identity and account are verified, Ignition can share billing details, help you regain access, or update the billing contact so you can manage future charges.