IHOP

Restaurant88% confidence

IHOP is a casual dining restaurant chain best known for its all-day breakfast menu, including pancakes, omelettes, and other American diner-style fare.

Glendale, CA
Owned by Dine Brands Global, Inc.

About IHOP

IHOP (originally International House of Pancakes) is a large American casual dining restaurant chain specializing in breakfast foods such as pancakes, waffles, French toast, omelettes, and crepes, along with burgers, sandwiches, and dinner entrees. Most locations are full-service, sit-down restaurants that serve breakfast all day as well as lunch and dinner. IHOP operates primarily in the United States with additional international locations through a franchise model.

A charge labeled something like “IHOPMOGW5” on your card statement is very likely from a purchase at an IHOP restaurant, with the extra letters and numbers representing an internal store or terminal ID. This charge could come from dining in, takeout, or in some locations third‑party delivery that was processed directly by the restaurant. Tips added after the initial authorization (such as when you write in a tip on a paper receipt) can cause the final amount to be slightly higher than the original pending charge.

If you’re unsure about the charge, the best first step is to check recent meal receipts, email confirmations (for online orders where applicable), or your banking app for the transaction date and amount. You can contact the specific IHOP location you visited (phone numbers are typically listed on ihop.com or on your receipt) and provide the date, time, and amount so they can look up the transaction. For billing disputes or suspected fraud, contact your card issuer promptly; they may also ask if anyone else on your account could have visited IHOP around that time.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to IHOP.

  1. IHOPMOGW5

Frequently Asked Questions

What does the descriptor “IHOPMOGW5” mean on my statement?

This descriptor indicates a charge from an IHOP restaurant, with “IHOP” being the merchant and the trailing characters (such as MOGW5) representing an internal store, register, or terminal identifier used by their payment processor.

Why is the final IHOP charge higher than the amount I first saw pending?

When you pay with a card at IHOP, the initial pending charge is usually the pre‑tip amount. After you add a tip and the restaurant closes the check, the final posted amount is updated to include the tip, which can make the posted charge higher than the original pending amount.

How can I get a copy of my IHOP receipt for this charge?

Contact the IHOP location you visited with the transaction date, approximate time, and exact amount shown on your statement. Many locations can reprint or email a copy of the receipt if you provide the last four digits of your card and the check amount.

How do I dispute an incorrect charge from IHOP?

First call or visit the IHOP restaurant where you dined and explain the issue—such as being charged twice or an incorrect tip. If the location confirms an error, they can usually issue a refund or adjustment. If you cannot resolve it with the restaurant, contact your card issuer to initiate a dispute.

Does IHOP place temporary authorization holds on my card?

Yes, like most restaurants, IHOP may place an initial authorization for the bill amount before tip. After the tip is added and the check is closed, the final amount replaces the authorization. Any extra or duplicate pending authorizations should drop off automatically within a few business days.

Can IHOP charges appear through delivery services or online orders?

Depending on the location, some IHOP restaurants process delivery or online orders directly, while others use third‑party platforms like DoorDash or Uber Eats. If processed directly, the descriptor will usually start with IHOP; if processed through a third party, the descriptor typically shows the delivery service’s name instead.

How can I contact IHOP customer support about a billing issue beyond the local store?

If the local IHOP cannot resolve your billing concern, you can use the contact form or customer feedback section at ihop.com to reach corporate guest relations. Provide details such as the restaurant location, date of visit, amount charged, and a brief description of the issue.

Does IHOP offer any membership or rewards programs that might create recurring charges?

IHOP’s rewards and promotional programs typically do not involve recurring membership fees; most charges from IHOP are one‑time restaurant transactions. If you see a recurring charge labeled as IHOP and are unsure what it is, contact the restaurant or your card issuer to verify it isn’t a repeated in‑store purchase or potential fraud.

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