iMove Group

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iMove Group is a Sydney-based removalist and storage company offering local and interstate home, office, and warehouse relocations, along with packing, storage, and vehicle transport services across Australia.

Prestons, New South Wales, Australia
imovegroup.com.au

About iMove Group

iMove Group is a Sydney-based removalist and storage company that specialises in local and interstate relocations throughout Australia. Operating from Prestons, New South Wales, they handle home, office, and warehouse moves, and can also coordinate vehicle transport. Their services typically include packing and unpacking, furniture disassembly and reassembly, short- and long-term storage, and optional extras like packing materials and insurance cover for goods in transit.

A charge from iMove Group may appear on your bank or card statement when you book a move, storage service, or a related add-on such as packing, special item handling (e.g., pianos, large appliances), or vehicle transport. Many customers pay a booking deposit upfront, with the remaining balance charged on or shortly after moving day; in some cases, there may be a pre-authorisation hold placed on your card to secure the booking or confirm available funds. You might also see recurring charges if you’re using ongoing storage services, or a follow-up charge if extra time, additional items, tolls, or access issues (like stairs or long carries) were added to your original quote.

To verify an iMove Group charge, search your email for a booking confirmation, invoice, or SMS from iMove Group around the date of the transaction, and compare the amount with your quote or final move paperwork. If something doesn’t match, contact them using the phone number or contact form listed on imovegroup.com.au, and have your full name, service address, and move date ready so they can locate your job quickly. Common billing issues—such as misunderstood hourly rates, storage renewal dates, or charges for extra labour or time—are usually resolved by reviewing your signed quote, terms and conditions, and the time/job sheet completed on moving day.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to iMove Group.

  1. PIN*978 i-move group casula NSW AUS

Frequently Asked Questions

Why did iMove Group charge me before my actual moving date?

iMove Group often takes a deposit to secure your booking, especially for larger or interstate moves, and this can appear on your statement before the move date. In some cases, they may place a pre-authorisation hold on your card to confirm that funds are available, which later converts to a charge when the move is completed. Check your booking confirmation or quote to see whether a deposit or card hold was agreed to at the time of booking.

Why is my iMove Group charge higher than the initial quote?

Your final charge can be higher than the original estimate if the move took longer than expected, if there were additional items, difficult access (stairs, long carries, lift issues), or if you added services like packing, storage, or extra stops on the day. Tolls, extra labour, or after-hours surcharges can also increase the final price. Compare your final invoice or job sheet with the initial quote to see a breakdown of any additional costs.

Does iMove Group have recurring or subscription-style charges?

iMove Group does not offer subscriptions in the traditional sense, but you may see recurring charges if you are using their storage services on an ongoing basis. Storage fees are usually billed regularly (for example, weekly or monthly) until you arrange to empty or cancel your storage. Review your storage agreement or invoice schedule to confirm how often you are billed and the date each period renews.

How can I cancel or reschedule my move with iMove Group and avoid extra charges?

To cancel or reschedule, you need to contact iMove Group directly using the details provided in your booking confirmation or via the contact options on imovegroup.com.au. Their cancellation and rescheduling policies—including any cut-off times and potential fees or forfeited deposits—are outlined in your quote or terms and conditions. If you change your plans, reach out as early as possible, as late changes on short notice are more likely to incur fees.

How do I request a refund or dispute an iMove Group charge?

Start by locating your booking reference, invoice, and any email or SMS confirmations related to your move, then contact iMove Group through their customer service number or website contact form. Clearly explain the issue (for example, overcharge, duplicate charge, or a service you believe was not provided) and provide supporting documents or photos if relevant. They will typically review your job notes, time sheets, and signed paperwork and, if an error is confirmed, process a refund or adjustment back to your original payment method.

What kinds of amounts does iMove Group typically charge, and can I get an itemised bill?

Amounts vary widely depending on whether you booked a small local move, a large home relocation, an office or warehouse move, interstate transport, or ongoing storage. Charges may include hourly labour for movers, travel time, truck fees, packing materials, storage, and optional extras like insurance. You can request or review an itemised quote and final invoice showing how each component of your move was calculated—these documents are usually emailed to you or available on request from their support team.

Why do I see a small or pending iMove Group charge on my statement?

A small or pending charge from iMove Group can be an authorisation hold placed when you provide or update your card details, or when they pre-approve funds for an upcoming move. This hold verifies that your card is valid and may appear as a pending or temporary amount before it is either captured as part of your final bill or released after a short period. If the hold does not drop off or is duplicated, contact your bank and iMove Group with the date and amount so they can investigate.

How can I confirm which move or service an iMove Group charge relates to if I’ve moved multiple times?

If you’ve used iMove Group more than once, note the exact charge date and amount, then check your past booking confirmations, invoices, and SMS reminders around that time. Each job will usually have a reference number or job ID that can be matched to their internal records. If you’re still unsure, contact iMove Group and provide your full name, contact number, and any addresses you’ve moved to or from so they can locate the specific booking tied to the charge.

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