InfoTrack

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InfoTrack is an Australian technology company that provides cloud-based search, e-conveyancing, and workflow software solutions primarily for legal, conveyancing, and property professionals.

Sydney, New South Wales, Australia
infotrack.com.au
Owned by InfoTrack Group

About InfoTrack

InfoTrack is an Australian technology company based in Sydney that provides cloud-based search, e‑conveyancing, and workflow solutions to law firms, conveyancers, and other professional service providers. Through the InfoTrack platform, users can order property and title searches, ASIC and company searches, PPSR searches, identity verification (VOI), e‑signing, and a range of compliance, court, and due‑diligence reports. InfoTrack typically operates on a business‑to‑business model, where professional firms create an account and use InfoTrack as an integrated part of their practice management and conveyancing workflows.

A charge from "INFOTRACK" or "INFOTRACK AUS" on your bank or card statement usually relates to professional search or conveyancing services ordered through the InfoTrack platform. This may include one‑off charges for property title searches, certificates, company or personal searches, VOI checks, court searches, or document and e‑conveyancing lodgements. Depending on how your organisation is set up, you may see individual per‑search fees, bundled monthly usage, or recurring subscription charges for access to InfoTrack software and integrations. Some firms also pass InfoTrack disbursement costs on to their clients, so if you are an end client you may see the charge where your practitioner has processed it directly to your card rather than via their own trust or office account.

To verify or resolve questions about an InfoTrack charge, first check recent legal, conveyancing, or property matters where you or your firm may have ordered searches or lodged documents. If you have an InfoTrack account, you can usually log in at infotrack.com.au and view detailed invoices, transaction histories, and disbursement reports that list each search, matter reference, and cost. If you still don’t recognise the amount, contact InfoTrack’s support team via the contact options on infotrack.com.au (such as their support email, help portal, or phone line) with the date, amount, and last four digits of the card used; they can help identify the transaction. For potential billing errors or suspected unauthorised use, speak with both InfoTrack support and your bank or card issuer promptly to dispute or block further charges if necessary.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to InfoTrack.

  1. InfoTrack Pty Ltd Sydney AU

Frequently Asked Questions

Why am I seeing a one‑off charge from InfoTrack instead of a monthly subscription?

Most InfoTrack usage is billed on a per‑search or per‑transaction basis rather than a flat monthly fee. If you see a single charge, it often relates to specific services such as property title searches, certificates, ASIC or PPSR searches, VOI checks, or document lodgements completed for a particular matter. Log into your InfoTrack account to review the invoice and see the list of individual items billed under that transaction.

What are typical InfoTrack charge amounts and why do they vary so much?

InfoTrack pricing varies depending on the type of search or service (e.g., property title, rates certificates, ASIC extracts, PPSR, VOI, court searches) and the jurisdiction or data source. Because government and third‑party fees differ between states and search types, you may see a wide range of amounts, from relatively low‑cost information searches to higher‑value bundles of multiple searches on one matter. Your invoice or transaction history in the InfoTrack platform will break down each item and the applicable fee.

Why did I get a recurring monthly InfoTrack charge when we mainly pay per search?

Some firms are on hybrid arrangements where they pay both per‑search fees and separate recurring charges for InfoTrack software modules, integrations, or premium features. In these cases, the recurring amount usually represents a subscription or licence fee for ongoing access, while individual searches are billed separately. Check your InfoTrack contract or your billing settings in the InfoTrack portal, or speak with your firm’s accounts team to confirm which subscriptions are active.

How can my firm cancel or change our InfoTrack subscription or billing arrangement?

An authorised administrator at your firm will need to contact InfoTrack directly to cancel or modify subscription services or billing terms. This is typically done by reaching out to your account manager or by using the support/contact options on infotrack.com.au and requesting changes to licences, modules, or minimum commitments. Be aware that some services may be subject to contract periods or notice requirements, so review your agreement for any applicable terms before requesting cancellation.

How do I get a copy of the invoice or receipt for an InfoTrack charge?

If your organisation has an InfoTrack account, you can usually log in to the InfoTrack platform and navigate to the billing, invoices, or disbursements section to download PDF invoices and transaction summaries. Each invoice shows the matter reference, user, date, and list of services ordered, which you can match to the charge on your statement. If you cannot access your account, contact InfoTrack support with your firm name and charge details to request a copy of the invoice.

How do I dispute an InfoTrack charge or request a refund or credit?

Start by identifying the relevant invoice and confirming whether the search or service was ordered by someone at your organisation or on your matter. If you believe you were charged in error—for example, a duplicated search, a cancelled order that still processed, or an incorrect product—contact InfoTrack support promptly using the details on their website, providing the invoice number, date, and amount. Refunds or credits are evaluated case by case and may depend on whether third‑party data providers or government registries have already fulfilled the request, as their fees are often non‑refundable.

Why do I see a small pending InfoTrack charge or pre‑authorisation on my card?

When you first add or update a card with InfoTrack, or when certain payments are processed, your bank may show a temporary authorisation hold rather than a final charge. This is used to verify that the payment method is valid and has available funds. These authorisations usually disappear or convert to the final transaction within a few business days; if the pending entry remains or converts to an unexpected amount, contact InfoTrack support and your card issuer to investigate.

I’m a client of a law firm/conveyancer—why is InfoTrack charging my card directly?

Some practitioners process disbursements by using a client’s card to pay search and lodgement fees directly through InfoTrack instead of billing them through the firm’s own account. In this situation, the charge will appear under InfoTrack’s name even though it relates to your legal or conveyancing matter. Check your engagement letter or costs agreement and contact your practitioner to confirm which searches were performed; if you still have concerns, you can also contact InfoTrack with the transaction details so they can help identify the matter it relates to.

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