Ingogo is an Australian taxi-booking and payments platform that connects passengers with licensed taxi drivers via a mobile app, offering fixed-fare and metered trips and integrations for business travel expense management.
Ingogo is an Australian taxi-booking and payments platform based in Sydney that connects riders with fully licensed taxi drivers via its mobile app and payment terminals in cabs. Through the Ingogo app, you can instantly book or pre-book a taxi, see an upfront fixed fare estimate, and pay directly in the app using a stored card, Apple Pay, or Google Pay. Ingogo also offers tools for business and corporate customers, including centralised billing, travel policies, and expense-report integrations to simplify managing staff taxi travel.
An Ingogo charge on your bank or card statement usually relates to a taxi trip you booked or paid for through the Ingogo app or an Ingogo payment terminal in a cab. Charges may appear as a fixed-fare ride, a metered fare processed via Ingogo, or as a pre-authorisation hold placed when you add a card or start a trip to confirm that your payment method is valid. You might also see recurring or repeated charges if you use Ingogo frequently for commuting, or single one-off amounts for airport transfers, late-night trips, or business travel. In some cases, there may be separate items for tolls, surcharges, or a cancellation/no-show fee if a booked ride was not taken.
To verify an Ingogo charge, start by opening the Ingogo app and reviewing your trip history and in-app receipts for the date and amount that match the charge on your statement. Statement descriptors may look like “INGOGO”, “INGOGO SYDNEY” or similar; cross-check the time zone and date, including late-night trips that may post the next day. If you still have questions, visit ingogo.com.au or the Help/Support section in the app to contact customer service by web form or in-app messaging; provide the last four digits of the card, the exact charge amount, and date/time so they can locate the transaction. Common issues—such as incorrect tolls, duplicate charges, or disputes about a cancellation fee—are usually resolved by submitting a trip review or fare query through the app or support page, after which Ingogo can adjust or refund where appropriate under their policies.
Bank Statement Variations
2 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Ingogo.
Why was I charged by Ingogo when I didn’t think I took a taxi?
Many Ingogo charges are for pre-booked or late-night trips that riders simply forget, or business trips booked on your behalf. Check your Ingogo app trip history, any work travel emails, and receipts from the date of the charge. Also keep in mind that trips taken just after midnight may post on the next day’s statement, and the descriptor may show as “INGOGO” or “INGOGO SYDNEY” rather than the taxi company’s name.
What are typical Ingogo charge amounts and how are fares calculated?
Ingogo supports both fixed-fare and metered taxi trips, so the amount depends on distance, time of day, location, and any applicable airport, booking, or toll surcharges. For fixed-fare bookings, you’ll see an upfront total in the app before confirming; that’s generally what you’ll be charged, unless tolls or extras are added. For metered trips, the final charge reflects the taxi meter at the end of the ride plus any fees processed through Ingogo.
Why do I see a small or duplicate Ingogo charge, or a pending amount that later disappears?
Ingogo may place a temporary card pre-authorisation when you add a payment method or start a trip to confirm funds and reduce fraud. This can appear as a small charge or a rounded amount and is released automatically by your bank once the final fare settles, usually within a few business days. If you see both a pending and a posted Ingogo transaction for the same trip, the pending pre-authorisation should drop off and you’ll only be billed once.
How do I cancel an Ingogo booking and avoid a cancellation or no-show fee?
You can cancel a booking directly in the Ingogo app from your active trips screen; cancellation policies and any applicable fees are shown at the time of booking. To avoid a fee, cancel as early as possible—especially for pre-booked or airport pickups—so the driver isn’t already en route. If you believe you were incorrectly charged a cancellation or no-show fee, contact Ingogo support via the app or website with the booking details for review.
How do I get a copy of my Ingogo receipt or tax invoice?
All completed Ingogo trips generate a digital receipt that you can access under Trip History or Past Rides in the app, where you can view details and email or download the invoice. Business and corporate users may also retrieve consolidated invoices or trip reports through their Ingogo business portal. If you no longer have app access (for example, after changing phones), contact Ingogo support with the trip date, pickup/drop-off locations, and last four digits of your card so they can resend the receipt.
How do I request a refund or dispute an Ingogo fare I believe is incorrect?
First, review the trip details and route in the Ingogo app to confirm the fare breakdown, including waiting time, tolls, and surcharges. If something looks wrong—such as an unexpectedly long route, an overcharge, or a duplicate transaction—use the “Report a Problem” or Help option in the app or on ingogo.com.au to submit a fare query. Ingogo’s support team will investigate with the driver and, if an error is confirmed or the charge breaches their policies, they can adjust or refund the fare back to your original payment method.
Can I stop Ingogo from charging my card if I no longer use the service?
Ingogo does not operate on a traditional monthly subscription; you’re charged per trip or fee. However, your card can remain stored for future rides, business profiles, or recurring corporate bookings. If you no longer wish your card to be available, you can remove or update your saved payment method in the app’s payment settings, and make sure there are no active pre-booked rides set for future dates.
How can I contact Ingogo about an unknown or suspicious charge on my statement?
If you can’t match the charge to any ride in your app, visit ingogo.com.au and go to the Support or Contact section, or open the Help/Support menu in the Ingogo app. Provide your full name, the exact amount and currency, date and approximate time of the charge, and the last four digits of the card used so they can locate the transaction. If Ingogo confirms the charge is not linked to a legitimate booking by you or an authorised user, they may advise you to contact your bank to block the card and raise a formal dispute.