Instacart is a grocery and retail delivery service that offers on-demand and scheduled delivery and pickup from local stores, along with a paid membership program for savings and benefits.
Instacart is an on‑demand grocery and retail delivery service that partners with local supermarkets, warehouse clubs, pharmacies, and specialty retailers to deliver items to your door, often in as little as an hour. Based in San Francisco, CA, Instacart operates through its website (instacart.com) and mobile apps, allowing customers to shop from multiple stores at once, schedule deliveries or pickups, and communicate with personal shoppers about substitutions and preferences. Instacart also offers Instacart+, a paid membership that provides benefits like reduced service fees and free delivery on eligible orders above a minimum subtotal.
A charge from Instacart may appear on your bank or card statement when you place a one‑time order, subscribe to Instacart+, or update your payment method. You might see multiple amounts due to pre‑authorization holds (which can be higher than your estimated total to cover substitutions or added items), the final charge after your order is completed, and any tip adjustments. Recurring monthly or annual charges usually relate to Instacart+ membership, while standalone amounts are typically individual deliveries, pickups, or related service fees.
If you’re unsure about an Instacart charge, first log into your account on the app or at instacart.com and review your Order History and Instacart+ (formerly Instacart Express) membership settings. Each order shows a detailed receipt with item prices, fees, promotions, and tip, and you can download or email receipts from the order details page. For further questions or disputes, go to the Help or Customer Support section in the app or on help.instacart.com to start a chat, request a callback, or send an email—support can assist with unauthorized charges, refunds for order issues, or cancelling a membership to stop future recurring billing.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Instacart.
Why do I see a higher Instacart charge than my original order total?
Instacart typically places an authorization hold that can exceed your original estimated total to cover potential substitutions, added items, or weight‑based products like produce and meat. After your order is shopped and delivered, the hold is adjusted and you’re charged the final, accurate amount. Any unused portion of the authorization hold is released by your bank, usually within a few business days. If the final total still looks incorrect, compare your order receipt in the app to your bank statement and then contact Instacart support from the order details page.
What are the common Instacart subscription charges I might see on my statement?
Instacart+ (formerly Instacart Express) is the main subscription, commonly billed at around $9.99 per month or about $99 per year in the U.S., though prices and promotions may vary by region. These charges will usually appear as a recurring monthly or annual fee labeled with “Instacart” or “Instacart+.” Trial memberships may convert to a paid subscription at the end of the trial if not cancelled in time, resulting in a new recurring charge. You can confirm your plan type, billing amount, and next charge date in the Instacart+ section of your account settings.
How do I cancel or pause my Instacart+ (Instacart Express) membership to stop recurring charges?
To cancel Instacart+, log in to the Instacart app or instacart.com, go to your Account or profile icon, select Instacart+ (or Instacart Express), and choose “End membership” or “Cancel membership.” Follow the prompts to confirm cancellation; your benefits typically remain active until the end of the current billing period, and you will not be billed again unless you rejoin. Instacart does not usually provide partial refunds for unused time on monthly or annual plans. If you’re having trouble cancelling, contact Instacart support through the Help section and request confirmation in writing (email or in‑app message).
Why do I see multiple Instacart charges or a $0/$1 Instacart transaction?
Multiple Instacart line items can result from separate orders placed on the same day, tip adjustments after delivery, or authorization holds and final settlements appearing as distinct entries. You may also see a small $0 or $1 temporary authorization when you add or update a payment card; this is used to verify your card and is reversed by your bank. These holds do not represent actual completed charges and should disappear from your statement within a few business days. If a small pending amount remains longer than that, contact your bank and review your Instacart payment methods to ensure everything is up to date.
How can I request a refund or report a problem with an Instacart order charge?
To request a refund or credit, open the Instacart app or website, go to your Order History, select the specific order, and tap “Report an issue” or “Get help.” You can report missing items, damaged products, incorrect substitutions, or delivery problems and request a refund or Instacart credit directly through the form. For billing errors or duplicate charges, use the Help section to start a chat or email support, providing screenshots of your bank statement and the order receipt. Instacart reviews most issues within a short period and will update you in‑app or by email regarding any adjustments or credits issued.
What are typical Instacart order charges and fees I might see?
A typical Instacart order may include item costs, a delivery or pickup fee, a service fee, and an optional tip for your shopper, plus any applicable heavy or alcohol fees and local taxes. Delivery fees can vary based on order size, time of day, and whether you have Instacart+, with members often receiving $0 delivery on eligible orders over a set minimum subtotal. Service fees usually still apply even for Instacart+ members, although they may be reduced, and they are separate from tips. You can view a breakdown of all fees at checkout and again on your final receipt in the order details.
How do I contact Instacart about an unrecognized or unauthorized charge?
If you see an Instacart charge you don’t recognize, first check whether a family member or someone with shared access to your card used the service, and review all accounts you may have under different email addresses. Then log into Instacart and check Order History and Instacart+ settings for any matching charges; if you still can’t identify it, go to the Help or Customer Support section in the app or at help.instacart.com. From there, you can start a live chat, request a call, or send an email explaining that you believe the charge is unauthorized. Instacart support can help investigate, close compromised accounts, and advise you on next steps, including contacting your bank to dispute fraudulent transactions.
Why did my Instacart charge change after delivery, and where can I see the final receipt?
Your Instacart total may change after delivery due to item substitutions, weight‑based items (like produce or meat) scanning at a different weight, or added/removed items during shopping with your approval. Tips can also be adjusted within a limited time after delivery, which may slightly change the final charge. To see a complete breakdown, go to Order History in the app or on instacart.com, select the order, and view the final receipt, which shows each item, fee, promotion, and tip amount. If something still seems off, use the “Report an issue” or Help option directly from that order page to reach support.