Instantly is a SaaS platform for AI-powered cold email outreach and sales development, offering lead databases, automated email campaigns, and deliverability tools for B2B sales teams and agencies.
Instantly is a cloud-based sales engagement and cold email platform used by B2B founders, sales teams, and agencies to automate outbound outreach. The service combines AI-assisted email writing, multi-step sequences, lead enrichment (“Supersearch”), and deliverability features like warmup and inbox rotation to help users reach more prospects at scale. Plans are offered as SaaS subscriptions under Foo Monk, LLC (doing business as Instantly), based in Sheridan, Wyoming, with support delivered primarily through in-app chat and email (support@instantly.ai).([instantly.ai](https://instantly.ai/price?utm_source=openai))
You’ll typically see Instantly on your bank or card statement after signing up at instantly.ai for one of their paid subscriptions or add-ons. Core “Email Outreach” plans are billed in U.S. dollars on a recurring basis (monthly or annually), with current public tiers including Growth (around $37/month), Hypergrowth (around $97/month), and higher-volume plans like Lightspeed for larger send volumes and contact limits. Charges can also come from purchasing additional Instantly Credits, DFY/pre-warmed domains or inboxes, CRM or Website Visitor add-ons, or upgrading from a free trial to a paid plan—these may appear as separate line items or renew automatically at the end of a trial or term.([instantly.ai](https://instantly.ai/price?utm_source=openai))
If you don’t recognize an Instantly charge, first log in to your Instantly workspace and visit **Billing & Usage > Payments & Invoices** to see active subscriptions, renewal dates, invoices, and any add-on purchases tied to your card. From there you can cancel or downgrade plans, update payment details, or download invoices; if you have multiple workspaces or plan types (Email Outreach, Instantly Credits, CRM, Website Visitors, Inbox Placement), check each tab. For unresolved billing questions, or if you can’t access your account, contact Instantly via in-app chat or email support@instantly.ai and include the last four digits of the charged card, charge date, and amount so they can locate the transaction; be aware that Instantly’s Terms state that fees are non‑refundable, so refunds are typically only considered in clear error cases or special exceptions.([help.instantly.ai](https://help.instantly.ai/en/articles/7918806-how-to-confirm-that-the-plan-is-canceled?utm_source=openai))
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Instantly.
What are the common Instantly subscription prices that might show up on my bank statement?
Instantly’s main Email Outreach plans are billed in USD and commonly appear as recurring monthly charges such as Growth (around $37/month) and Hypergrowth (around $97/month), with higher-volume plans like Lightspeed costing more. You may also see additional charges for Instantly Credits, Supersearch/B2B contact data, or other add-ons tied to your workspace. All subscriptions auto-renew at the interval you selected (monthly or annually) until you cancel from your Billing page.([instantly.ai](https://instantly.ai/price?utm_source=openai))
Why was I charged by Instantly after a free trial or when I thought I was on a free plan?
Instantly offers free trials and a free tier with usage limits, but trials automatically convert into paid plans at the end of the trial period unless you cancel before the renewal date. If you added a card during signup or to lift sending limits, the system will bill the corresponding plan (for example, Growth or Hypergrowth) on the first paid day of your subscription. To confirm what happened, log in and check Billing & Usage > Payments & Invoices for the plan start date and renewal history.([instantly.ai](https://instantly.ai/price?utm_source=openai))
How do I cancel or pause my Instantly subscription to avoid future charges?
To cancel, log in to Instantly, go to **Billing & Usage**, select the relevant plan tab (Email Outreach, Instantly Credits, CRM, Website Visitors, or Inbox Placement), scroll to the bottom, and click **Cancel plan**, then follow the cancellation form and confirm. If you have multiple active plans or add-ons, you must repeat this process for each one you want to stop renewing; DFY or pre-warmed domains and certain add-ons require contacting chat support to cancel. Once cancelled, you keep access until the end of the current paid period, but no further renewals should occur.([help.instantly.ai](https://help.instantly.ai/en/articles/7918806-how-to-confirm-that-the-plan-is-canceled?utm_source=openai))
What is Instantly’s refund policy if I was charged unexpectedly or didn’t use the service?
Instantly’s Terms of Service state that all fees are **non‑refundable and non‑cancellable**, meaning they generally do not issue refunds or prorated credits for unused time, forgetting to cancel before renewal, or early termination. In practice, they may occasionally offer service credits or partial consideration when there is a clear platform-side error, but this is discretionary and not guaranteed. If you believe you were billed in error (for example, duplicate charges or a plan you never activated), gather your invoice and reach out to support@instantly.ai or in‑app chat with details so they can review your case.([instantly.ai](https://instantly.ai/terms?utm_source=openai))
Why do I see multiple Instantly charges or different amounts in the same month?
Because Instantly sells several products under one account, you may see separate transactions in a single month—for example, a recurring Hypergrowth subscription, a one‑time purchase of Instantly Credits or Supersearch credits, or charges for DFY/pre‑warmed domains and email accounts. Each workspace can also have multiple plan types (Email Outreach, CRM, Website Visitors, Inbox Placement), each billed on its own cycle. Check **Billing & Usage > Payments & Invoices** to match each statement amount with a specific subscription or add-on invoice.([help.instantly.ai](https://help.instantly.ai/en/articles/11867333-billing-usage?utm_source=openai))
Why is there a small or pending Instantly charge on my card?
Instantly processes payments through Stripe, which may place a small temporary authorization on your card when you add or update a payment method or start a trial that requires a card. This pending amount is used to verify that the card is valid and will usually disappear or convert into a full subscription charge within a few business days. If it stays pending or posts as an unexpected full charge, review your Instantly Billing page and, if needed, contact support with a screenshot of the transaction.([instantly.ai](https://instantly.ai/terms?utm_source=openai))
How can I contact Instantly about an unrecognized or incorrect charge?
If you have account access, the fastest route is to open the in‑app support widget from your Instantly dashboard and start a chat, including the charge date, amount, and last four digits of the card. If you can’t log in or don’t know which workspace was billed, email support@instantly.ai from the address you may have used to sign up, and attach a redacted screenshot of the statement line. Support can then look up the transaction, identify the associated workspace, and advise you on cancellation, account closure, or further steps.([instantly.ai](https://instantly.ai/terms?utm_source=openai))
What should I check in my Instantly account if I’m being charged but not actively using the platform?
First, log into each Instantly workspace you own and go to **Billing & Usage > Payment and Invoices > Manage** to see which subscriptions are active and when they renew. Look for old or test workspaces, dormant Email Outreach plans, or add-ons (Credits, CRM, Website Visitors, Inbox Placement, DFY domains) that may still be set to auto‑renew. If you no longer need them, cancel each plan from the Billing page and export any data you want to keep; then confirm that the status shows an upcoming expiration date with no further renewals after that period.([help.instantly.ai](https://help.instantly.ai/en/articles/7918806-how-to-confirm-that-the-plan-is-canceled?utm_source=openai))