International Workplace Group

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International Workplace Group is a global provider of flexible workspace solutions, offering serviced offices, coworking spaces, virtual offices, and meeting rooms under brands such as Regus, Spaces, HQ, and Signature.

Zug, Switzerland
iwgplc.com

About International Workplace Group

International Workplace Group (IWG) is a global leader in flexible workspace solutions, headquartered in Zug, Switzerland. Through its family of brands—including Regus, Spaces, HQ, Signature, and others—IWG provides serviced offices, coworking spaces, business lounges, virtual office services (mail handling and business addresses), and on-demand meeting and conference rooms. Businesses and individuals use IWG locations worldwide for everything from day offices and dedicated desks to corporate satellite offices and hybrid-work hubs, often under monthly memberships or longer-term agreements.

A charge from International Workplace Group may appear on your bank or card statement under names such as “INTERNATIONAL WORKPLACE GROUP,” “IWG,” “REGUS,” “SPACES,” “HQ,” “SIGNATURE,” or a combination of the brand name with a city or center identifier. These charges can relate to monthly office or coworking memberships, virtual office plans, meeting room bookings, day passes, or additional services such as IT packages, mail forwarding, parking, printing, or refreshments. You may also see one-time setup or membership fees, recurring retainer or service charges, and occasional authorization holds when you first sign up, renew an agreement, or update your payment method.

If you’re unsure about an IWG charge, start by checking recent contracts, booking confirmations, or invoices from Regus, Spaces, HQ, Signature, or any other IWG brand you use—it’s common for the legal entity or billing name to differ slightly from the brand on the door. Log into your account via the brand website or app to view current and past invoices and payment history, or ask the community/center team at your location to print your statement. For billing questions, cancellations, or refunds, contact IWG or the specific brand’s customer service using the details in your contract or via iwgplc.com, and always reach out to them first before disputing a charge with your bank, as many issues can be resolved by adjusting your account, updating payment details, or clarifying contract terms.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to International Workplace Group.

  1. IWG AUSTRALIA BUSINESS SYDNEY AU
  2. IWG AUSTRALIA BUSINESS SYDNEY AUS

Frequently Asked Questions

Why do I see a charge from International Workplace Group, Regus, or Spaces on my card?

IWG processes payments for its brands, including Regus, Spaces, HQ, and Signature, so your statement may show any of these names or a local IWG entity. The charge usually corresponds to a workspace-related service such as a private office, coworking membership, virtual office plan, meeting room booking, or additional services (e.g., internet upgrades, mail handling, or refreshments). If you recently used a Regus or Spaces center—even for a single day or a one-off meeting—this can generate a separate IWG charge.

What are common billing amounts or patterns for IWG, Regus, and Spaces services?

Most office, coworking, and virtual office plans are billed monthly in fixed amounts that match your agreement, often on the first of the month or a specific billing date stated in your contract. You may also see variable or occasional charges for meeting room usage by the hour, day office bookings, printing, parking, or overages (such as additional guests or hours). Setup or membership fees can appear as a separate one-time charge when you first sign up, and deposits or retainers might be billed at the start of your agreement and refunded or applied according to the contract.

Why do I see a small or temporary IWG/Regus/Spaces charge or authorization hold?

When you first register a payment card, change your card details, or book certain services, IWG may place a small authorization hold to verify your payment method. This can appear as a low-value or odd-amount pending transaction that should drop off automatically once your bank releases the hold, typically within a few business days. It is not an additional fee, and only the final, posted amount on your invoice is actually collected.

How do I cancel or pause my IWG, Regus, or Spaces membership or office agreement?

To cancel or change your plan, you must follow the notice terms in your specific agreement, which usually require written notice a set number of months before the end of the term or renewal date. Log into your account for the relevant brand (e.g., regus.com or spacesworks.com) or contact your center manager or account representative to submit a cancellation request in writing and confirm the final billing date. Keep a copy of the written confirmation and check your invoices to ensure charges stop after the agreed end date, as early termination fees may apply if you cancel before the end of a fixed-term contract.

How can I request a refund or dispute an unexpected IWG or Regus charge?

If you believe you were charged incorrectly, first review your contract and recent invoices through your online account or by requesting a statement from your center. Then contact IWG or the specific brand’s customer service—usually via the support or contact form on regus.com, spacesworks.com, or iwgplc.com—and provide your company name, center location, invoice number, and a clear description of the issue. Many billing errors (such as double charges, cancelled bookings, or mistaken add-on services) can be resolved by issuing a credit or refund directly, which is faster and more precise than going through a bank dispute.

How do I contact IWG, Regus, or Spaces about a charge on my statement?

The most direct way is to contact the brand that appears on your agreement or invoice—Regus, Spaces, HQ, Signature, or another IWG brand—using the contact details on its website. You can also reach out to the reception or community team at the specific center you use; they can look up your account and direct billing queries to the regional accounts team. For general corporate information and links to all brands, visit iwgplc.com and navigate to the ‘Contact’ or ‘Customer Service’ sections for regional phone numbers and online support channels.

Why am I still being billed by IWG after I moved out or stopped using the space?

Many IWG agreements, especially for private offices and some virtual office plans, run on fixed terms with automatic renewals unless proper written notice is given within a specified period. If you moved out or stopped attending but did not formally terminate the contract according to those terms, billing may continue until the end of the term or notice period. Contact your center or customer service with your agreement details to confirm your end date, submit any required notice, and discuss whether adjustments or credits are possible if there has been a misunderstanding.

How can I verify which services an IWG charge relates to and get a copy of the invoice?

Log in to your online account for the brand you use (for example, via regus.com or spacesworks.com) and navigate to the billing or invoices section to view detailed line items for each charge, including dates, center location, and services used. If you don’t have online access, ask the reception or community manager at your center or contact regional customer service to email you copies of recent invoices. Matching the invoice date, amount, and local legal entity name with your bank statement will help you confirm the origin of the charge.

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