InVision was a digital product design and visual collaboration platform that provided prototyping, whiteboarding, and workflow tools used by design and product teams worldwide. The company operated the InVisionApp suite of cloud-based services for creating, sharing, and testing digital product designs.
InVision is (or was, for many teams) a widely used digital product design and collaboration platform, offering tools for prototyping, design handoff, and whiteboarding. Through its cloud-based InVisionApp services, designers and product teams could upload screens, create interactive prototypes, collect stakeholder feedback, and collaborate on user flows. InVision also provided tools like Freehand for online whiteboarding and integrations with popular design tools such as Sketch and Photoshop, serving customers from freelancers to large enterprises worldwide.
A charge from InVision on your bank or card statement typically relates to a subscription for its cloud-based design and collaboration tools. This may be a monthly or annual plan for individual users, small teams, or enterprise accounts, and can include legacy InVision prototypes, Freehand, or related collaboration features. You might see a charge after a free trial converts to a paid plan, when a billing cycle renews, or if you upgraded seats/users. In some cases, you may also see temporary authorization holds when you first add or update a payment method, which should drop off after your bank finishes processing.
If you’re unsure about an InVision charge, start by signing in at invisionapp.com with any email addresses you might have used and checking the Billing or Account/Subscriptions section for active plans and invoices. Look through your email for receipts or renewal notices from InVision or no-reply@invisionapp.com, and compare the billed amount and date to your statement. For further help, you can visit help.invisionapp.com for support articles or contact InVision support (typically via a support form or email such as support@invisionapp.com), providing the last 4 digits of the card, billing date, and amount—never send your full card number. If you still can’t identify the transaction, you can ask InVision support to search by billing details or contact your bank to dispute unauthorized charges.
Bank Statement Variations
3 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to InVision.
Why do I see a charge from InVision or INVISIONAPP.COM on my bank statement?
Most InVision charges are for a paid subscription to its design collaboration tools (such as prototyping or Freehand) on a monthly or annual basis. The descriptor may appear as “INVISIONAPP.COM,” “INVISION,” or a similar variant. If you ever signed up for a trial, joined a team account, or used your card to pay for a company workspace, that subscription may now be renewing. Log into your InVision account and check the Billing section to confirm which plan is active.
What are typical InVision subscription amounts I might be charged?
Historically, individual and small-team InVision plans were commonly in the range of about $7–$25 per user per month (or the equivalent annual rate), while enterprise plans were billed at higher custom contract rates. On your statement, you might see round amounts like $9, $13, $15, $25, or larger totals if multiple seats/users or an annual plan were charged at once. The exact pricing depends on your specific plan, region, and whether billing is monthly or annual—your exact amount will be listed on the invoice in your InVision account.
Why was I charged by InVision after a free trial or when I thought it was free?
If you started a free trial of an InVision plan and entered payment details, the account typically converted to a paid subscription at the end of the trial unless you cancelled before the trial expired. In addition, some features that seemed free may have had limits (for example, limited projects or collaborators) and upgrading beyond those limits triggered a paid plan. Check your account’s Billing section or your email for the original trial confirmation, which usually includes the renewal date and terms. If you forgot to cancel in time, you can still contact support to ask about refund options, especially if the account hasn’t been used since renewal.
How do I cancel or pause my InVision subscription so I stop getting charged?
To cancel, sign in at invisionapp.com, go to your profile or workspace settings, and open the Billing or Subscription section. From there you can downgrade or cancel your plan; in most cases you will keep access until the end of the current billing period and won’t be charged again. If you’re part of a team or enterprise account, only the account owner or admin can manage subscription changes, so you may need to contact your administrator. Always save or export any important prototypes, Freehand boards, or assets before cancelling, in case access changes when your plan ends.
How can I request a refund for an InVision charge I didn’t mean to make or forgot to cancel?
Refunds are handled by InVision’s support team on a case-by-case basis and may depend on how long ago the charge occurred and whether the account has been actively used. Visit help.invisionapp.com and submit a support ticket (or email support@invisionapp.com if available), including your account email, billing amount, charge date, and the last 4 digits of the card. Explain whether this was an unintended renewal, duplicate charge, or an account you no longer use. While not all charges are refundable—especially for older or annual payments—it’s best to contact them promptly for the best chance of a courtesy adjustment.
Why do I see a small or pending InVision charge that later changes or disappears?
When you first add or update a payment card with InVision, your bank may show a small temporary authorization (often $0–$2) to verify the card, which is not an actual charge and should disappear once your bank releases the hold. You might also see a “pending” charge for the full subscription amount during renewal, which will finalize or drop off depending on whether the payment succeeds. If a pending transaction lingers for more than a few business days, contact your bank for timing details, then check your InVision Billing page to confirm whether the payment went through.
How can I figure out which InVision account or team is using my card?
If you manage multiple workspaces or email addresses, an InVision charge may relate to a different email than the one you first check. Try signing in with any work, school, or alternate personal email, and look at the Billing/Subscriptions section for invoices matching the date and amount on your statement. If you still can’t locate the account, contact InVision support with the transaction details (amount, date, last 4 digits of your card, and the cardholder name) so they can look up the associated workspace. Avoid sending full card numbers or bank statements—only share what support specifically requests for verification.
What should I do if I don’t recognize this InVision charge and think it’s fraudulent?
First, confirm that no one in your household, team, or company used your card to pay for an InVision workspace or trial, and check old sign-ups you may have forgotten. If no one recognizes the transaction, contact InVision support with the basic billing details and ask whether they can identify the account and cancel any active subscriptions tied to your card. Then report the unrecognized charge to your bank or card issuer, who can block further payments and start a dispute if necessary. It’s also a good idea to monitor future statements in case your card details were used elsewhere online.