Ionic

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Ionic is a software company that provides an open-source mobile app framework and commercial tools for building, securing, and deploying cross‑platform mobile, web, and desktop applications.

Madison, Wisconsin, USA
ionic.io
Owned by OutSystems

About Ionic

Ionic is a software company based in Madison, Wisconsin, known for its open‑source Ionic Framework and Capacitor runtime, which developers use to build cross‑platform mobile, web, and desktop applications from a single codebase. In addition to its free open‑source tools, Ionic historically offered commercial products such as Appflow (cloud builds, live updates, and deployment automation), Identity Vault (biometric authentication and secure storage), Portals, and other enterprise add‑ons for security and app delivery. In 2025, Ionic (now part of OutSystems) announced it would discontinue new sales of these commercial products and begin phasing them out over several years, while continuing to support existing paying customers and maintain the open‑source framework and Capacitor.([reddit.com](https://www.reddit.com/r/ionic/comments/1in2vfb?utm_source=openai))

If you see an "IONIC", "IONIC APPFLOW", or similar description on your bank or card statement, it is most likely tied to a subscription or invoice for one of Ionic’s commercial offerings such as Appflow or an enterprise bundle. Most self‑service Appflow plans renew monthly based on the date you first subscribed, with charges that commonly align to plan tiers (for example, historical listings showing Appflow plans starting around $49/month for smaller tiers and going into the hundreds or thousands per month for higher usage or enterprise packages).([ionic.zendesk.com](https://ionic.zendesk.com/hc/en-us/articles/17808670917655-How-is-my-usage-calculated?utm_source=openai)) You might also see a one‑time charge if you upgraded, purchased an add‑on, or paid an annual contract in a single installment. In some cases, you may notice temporary authorizations or small verification holds when you first add or update a card on your Ionic account; these should clear automatically and not settle as final charges.

To verify and resolve questions about an Ionic charge, first log in to your Ionic Appflow or account dashboard using the same email address that owns the subscription, then visit the **Subscriptions** and **Billing History** sections to review active plans, renewal dates, and downloadable invoices.([ionic.zendesk.com](https://ionic.zendesk.com/hc/en-us/articles/360000605948-How-to-download-invoices?utm_source=openai)) If you still can’t identify the charge, contact Ionic Support through their online help center (support portal) or by emailing support@ionic.io, making sure you write from the same email used on the account and include your workspace/app name, recent invoice number, and the last 4 digits of the card that was billed.([ionic.zendesk.com](https://ionic.zendesk.com/hc/en-us/articles/360023739834-Contacting-Ionic-Support?utm_source=openai)) Common issues—such as billing after you thought you canceled, card declines, or questions about usage‑based overages—are typically resolved by checking your subscription status, reviewing the most recent invoice, and working directly with Ionic’s support team or your assigned sales/account representative for enterprise contracts.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Ionic.

  1. IONIC GROWTH MADISON WI

Frequently Asked Questions

What types of Ionic subscriptions or services usually show up as charges on my card?

Most card charges from Ionic relate to commercial subscriptions such as Appflow (for cloud builds, live updates, and deployment automation) or enterprise add‑ons like Identity Vault and other paid components that were historically bundled into commercial plans.([ionic.zendesk.com](https://ionic.zendesk.com/hc/en-us/articles/17808670917655-How-is-my-usage-calculated?utm_source=openai)) These services bill on a recurring basis—typically monthly or annually—until canceled or until your contract term ends. If you are an enterprise customer, you may also see larger, invoice‑based charges tied to custom contracts or renewals.

What are common billing amounts for Ionic, and how are they calculated?

Self‑service Appflow plans are billed monthly based on the subscription creation date, and pricing historically depended on the plan tier and your usage, with base packages starting in the low hundreds of dollars per month and scaling up for higher build minutes, live‑update capacity, and enterprise features.([ionic.zendesk.com](https://ionic.zendesk.com/hc/en-us/articles/17808670917655-How-is-my-usage-calculated?utm_source=openai)) Usage‑based components (like native build minutes or monthly active users for Live Updates) are tracked within each billing cycle and can influence whether you see overage or higher‑tier charges on your invoice. For enterprise customers, charges often reflect negotiated annual or multi‑year contracts that may be billed as a single large invoice or in scheduled installments.

Why was I charged by Ionic after I thought I canceled my subscription?

Ionic’s Appflow billing runs on a monthly cycle, and charges occur at the start of each new period based on your renewal date.([ionic.zendesk.com](https://ionic.zendesk.com/hc/en-us/articles/17808670917655-How-is-my-usage-calculated?utm_source=openai)) If you canceled after a renewal had already processed, your access typically continues through the end of that paid period, and the charge for that cycle remains valid. To confirm, log into the Appflow dashboard, go to **Subscriptions**, and check your plan status and next billing date; if you still believe you were charged in error, open a support ticket with your invoice number and cancellation details.

How do I cancel or downgrade my Ionic Appflow subscription so future charges stop?

To cancel a self‑service Appflow subscription, log in to the Ionic Appflow dashboard, navigate to **Subscriptions**, click **Change Plan**, and then choose **Cancel plan**; this stops automatic renewal at the end of the current billing cycle.([ionic.zendesk.com](https://ionic.zendesk.com/hc/en-us/articles/360000604168-How-to-cancel-your-subscription?utm_source=openai)) You will typically retain access until the current period ends, but you will not be billed for new cycles once cancellation is completed. For Business or Enterprise plans managed by a sales representative, contact your account manager or Ionic Sales to adjust or terminate your contract according to your agreement terms.

How can I view or download invoices to match an Ionic charge on my statement?

All paying Ionic customers receive an invoice via email after each subscription renewal, and these invoices can also be viewed in the Appflow dashboard. To download an invoice as a PDF, sign in to your Appflow account, go to the **Subscriptions** tab, scroll to **Billing History**, select the invoice you need, and use the browser’s **Print → Save as PDF** option to save it.([ionic.zendesk.com](https://ionic.zendesk.com/hc/en-us/articles/360000605948-How-to-download-invoices?utm_source=openai)) Comparing the invoice date, amount, and last four digits of the card used is the fastest way to confirm a mystery Ionic charge.

What payment methods does Ionic accept, and why do I see multiple small or temporary Ionic charges?

For self‑service Appflow subscriptions, Ionic accepts major debit and credit cards (Visa, MasterCard, American Express, JCB, Discover, and Diners Club), and charges are processed as recurring payments that must allow automatic re‑billing.([ionic.zendesk.com](https://ionic.zendesk.com/hc/en-us/articles/360006660193-How-to-make-a-payment-for-service?utm_source=openai)) When you add or update a card, your bank may show small temporary authorizations or verification holds from Ionic; these are test transactions to validate your payment method and should automatically disappear or fall off within a few business days. If you see multiple pending entries for the same amount, your bank is typically only expected to settle one final charge once the invoice is captured.

How do I contact Ionic about a billing question, refund request, or disputed charge?

The recommended way to reach Ionic about billing is via their online support portal (knowledge base), making sure you log in with the same email address that owns your Ionic or Appflow account.([ionic.zendesk.com](https://ionic.zendesk.com/hc/en-us/articles/360023739834-Contacting-Ionic-Support?utm_source=openai)) You can also email support@ionic.io with details such as the charge date, amount, last 4 digits of your card, and any related invoice number; for enterprise customers, it may be faster to contact your assigned sales or account representative directly. While specific refund policies can vary by plan and contract, Ionic support will typically review mistaken renewals, duplicate charges, or fraud concerns and advise whether a refund, credit, or cancellation is appropriate.

Why am I still being billed by Ionic if their commercial products are being discontinued?

In early 2025, Ionic announced that it had discontinued new customer sales for all commercial products (including Appflow, Identity Vault, and other paid offerings) but would support existing customers during a multi‑year wind‑down period, with Appflow access extending through at least December 31, 2027.([reddit.com](https://www.reddit.com/r/ionic/comments/1in2vfb?utm_source=openai)) If you were already a paying customer before that announcement, your subscription or contract continues to bill under its existing terms until you cancel or your agreement ends. If you do not wish to keep using these services during the transition, you should cancel through the Appflow dashboard (for self‑service plans) or work with your Ionic account representative to terminate or adjust your contract so that future charges stop.

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