iQIYI

Streaming92% confidence

iQIYI is a video streaming platform offering movies, TV series, anime, and variety shows, with a particular focus on Chinese and Asian content. The "iQiyi Intern" reference in the descriptor likely refers to iQIYI International services billed via their Singapore entity.

Beijing, China
iq.com
Owned by iQIYI, Inc.

About iQIYI

iQIYI is a major online video streaming service known for Chinese dramas, movies, variety shows, anime, and an expanding catalog of international titles. Through its international service, often branded as iQIYI International, it offers both free, ad-supported viewing and VIP subscription plans that provide ad-free access, higher video quality, and early or exclusive access to selected content. The mention of “Shenton Way SGP” in your statement indicates that the charge was processed via iQIYI’s Singapore-based international operations.

This charge typically appears on bank or card statements when you sign up for an iQIYI VIP subscription, purchase an add-on package, or renew an existing membership through the iQIYI app, website, or an in-app purchase. Charges are usually recurring on a monthly, quarterly, or annual basis depending on the plan selected. You may also see a small temporary authorization when you add or update a payment method, which is reversed after your bank confirms the card is valid.

If you don’t recognize the transaction, first check whether you or someone in your household has an iQIYI account tied to your email address, mobile number, Apple ID, Google account, or another app store account. Log into your iQIYI account (or the relevant app store) to review your subscription status, billing history, and renewal dates. For unresolved questions, you can contact iQIYI support via their help center or in-app feedback tools, providing the date, amount, and the exact descriptor from your statement to help them locate the transaction and advise on cancellations, refunds, or security steps if you suspect unauthorized use.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to iQIYI.

  1. PAYPAL *QIYINETWORK
  2. PURCHASE iQiyi Intern Shenton Way SGP CARD3868

Frequently Asked Questions

Why do I see a charge from iQIYI with “Shenton Way SGP” or “iQiyi Intern” on my statement?

This descriptor indicates a payment processed by iQIYI International through its Singapore billing entity. It usually corresponds to a VIP subscription, renewal, or other paid service made via the iQIYI app or website for international users.

Is my iQIYI VIP subscription a recurring charge?

Yes, most iQIYI VIP plans are set to auto-renew on a monthly, quarterly, or yearly basis, depending on what you selected at signup. Your card will be charged automatically at the start of each new billing period unless you cancel in advance.

How can I cancel my iQIYI VIP subscription to stop future charges?

If you subscribed directly through iQIYI, log into your account on the app or iq.com, go to Account or Me > VIP or Subscription, and turn off auto-renewal or cancel the plan. If you subscribed via Apple App Store or Google Play, you must cancel through your device’s Apple/Google subscription settings, not on iQIYI itself.

How do I request a refund for an iQIYI charge I didn’t intend or don’t recognize?

Start by checking your iQIYI account’s purchase history or the app store purchase history if you paid through Apple or Google. If the charge is unexpected, contact iQIYI customer support via their help center or in-app feedback with your account details and transaction information. For Apple or Google Play purchases, refunds are often handled directly by Apple or Google via their respective refund request pages.

Why do I see a small temporary or duplicated iQIYI charge on my card?

iQIYI or your payment processor may place a small authorization hold or a test transaction when you add or update a card to verify it is valid. These holds usually disappear within a few business days and are not final charges. If a pending amount does not drop off, contact your bank and, if needed, iQIYI support.

How can I confirm what plan or price I’m being billed for by iQIYI?

Log into your iQIYI account and go to the VIP or Subscription section to see your current plan, renewal date, and pricing. If you subscribed through an app store, check the subscription details in your Apple ID or Google Play account, which will list the current plan and recurring amount in your local currency.

What should I do if I suspect someone else used my card to pay for an iQIYI subscription?

First, search your email addresses and mobile numbers for any registration or receipt emails from iQIYI or from Apple/Google referencing iQIYI. If you can’t locate an associated account, contact iQIYI support with the exact statement descriptor, charge date, and amount, and also notify your bank or card issuer to dispute the transaction and secure your card details.

How can I contact iQIYI about a billing or account issue?

You can reach iQIYI by going to iq.com or using the iQIYI app, then visiting the Help Center or Feedback/Support section to submit a ticket. Provide your account ID, region, screenshots of the charge, and the bank descriptor (including “iQiyi Intern” or “Shenton Way SGP”) so they can quickly locate your transaction.

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