J & Co Sydney Pty Ltd

Restaurant75% confidence

J & Co Sydney Pty Ltd is an Australian private company that operates food and hospitality brands such as Catering Project Sydney, providing corporate and private event catering, prepared meals, and related food services.

Sydney, New South Wales, Australia
cateringproject.com.au

About J & Co Sydney Pty Ltd

J & Co Sydney Pty Ltd is an Australian-owned hospitality company that trades as Catering Project, a leading corporate and event caterer based in Sydney and Melbourne. They specialise in delivered catering for offices, conferences, boardroom meetings, trainings, private events, picnics, parties, weddings, and grazing tables, offering more than 100 different platters and packages designed for a wide range of dietary needs. Founded around 2014–2015, the group operates HACCP‑certified production kitchens, employs a large team of hospitality professionals, and services thousands of corporate and private clients across Sydney and Melbourne.([cateringproject.com.au](https://www.cateringproject.com.au/catering-project-sydney?utm_source=openai))

A charge from J & Co Sydney Pty Ltd or Catering Project on your bank or card statement usually relates to a catering order or event booking placed through their website (cateringproject.com.au), via email, or over the phone. This may include one‑time purchases of platters or delivered catering, larger event packages, staff and equipment for functions, or corporate account orders; many online orders are paid 100% upfront. In some cases you might see a pre‑authorisation or pending charge around the time you confirm an order or update your payment details, which should settle or drop off after your bank processes it. Charges are typically in Australian dollars and may show up under descriptors such as “J & CO SYDNEY PTY LTD,” “CATERING PROJECT,” or similar variations, depending on your bank and the payment method used.([cateringproject.com.au](https://www.cateringproject.com.au/shipping-policy?utm_source=openai))

If you’re unsure about a J & Co Sydney Pty Ltd charge, first check recent email confirmations and tax invoices from Catering Project (including your spam folder) and log into your online account at cateringproject.com.au to review past orders, dates, and amounts. To resolve questions, you can contact their Orders & Enquiries team on 1300 078 888 or email orders@cateringproject.com.au during business hours; they also provide web contact forms and a dedicated refunds/credits email for quality issues.([cateringproject.com.au](https://www.cateringproject.com.au/contact-us?utm_source=openai)) Be ready to provide the exact transaction date, amount, and the name appearing on your statement so they can locate the order. If the charge still cannot be matched to a legitimate order after speaking with them, you can then follow up with your bank or card issuer to dispute the transaction.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to J & Co Sydney Pty Ltd.

  1. J Co Sydney Pty Ltd Sydney AU
  2. J & Co Sydney Pty Ltd Sydney AUS

Frequently Asked Questions

What types of purchases usually result in a charge from J & Co Sydney Pty Ltd or Catering Project on my statement?

Most charges from J & Co Sydney Pty Ltd relate to Catering Project services, such as delivered office catering, breakfast or lunch platters, cocktail/canapé packages, grazing tables, or staffed events in Sydney or Melbourne. You may also see a charge for larger function packages (e.g., conferences, weddings, or corporate activations) or orders placed through a corporate account that are billed back to a company card.([cateringproject.com.au](https://www.cateringproject.com.au/catering-project-sydney?utm_source=openai))

Are J & Co Sydney Pty Ltd charges one‑off or recurring?

Catering Project generally processes charges as one‑off payments tied to a specific order or event, with catering orders typically requiring 100% pre‑payment. Ongoing or repeated charges usually indicate that you (or your company) are placing multiple catering orders over time rather than a subscription plan. If you see a repeating pattern you don’t recognise, contact Catering Project with the dates and amounts so they can check whether multiple separate orders were placed under your details.([cateringproject.com.au](https://www.cateringproject.com.au/shipping-policy?utm_source=openai))

What are typical dollar amounts for Catering Project / J & Co Sydney Pty Ltd charges?

Amounts vary widely depending on the size and style of catering. Smaller delivered platters (such as fruit, breakfast, or sandwich boxes) often range from around AUD $50–$150 per item, while larger grazing tables, hot food platters, or staffed event packages can run into several hundred or thousands of dollars for big corporate or private functions. To confirm exactly what you were billed for, compare the transaction total on your statement with your emailed invoice or online order history.([cateringproject.com.au](https://www.cateringproject.com.au/?utm_source=openai))

How can I cancel or change a Catering Project order to avoid additional charges?

Catering orders require full pre‑payment, and cancellations are time‑sensitive. As a general rule, cancellations made within 24 hours of delivery are not refunded, Monday orders have a cut‑off of midday Friday, and buffet‑style events may require around 5 days’ notice for postponement or cancellation. To change or cancel an order, contact their team as soon as possible by calling 1300 078 888 or emailing orders@cateringproject.com.au, quoting your order number and event date.([cateringproject.com.au](https://www.cateringproject.com.au/shipping-policy?utm_source=openai))

How do I request a refund or store credit for an issue with my Catering Project order?

If your goods or services are defective, not fit for purpose, damaged in transit, or not delivered as required, you may be eligible for a refund, replacement, or store credit under their Refund Policy. You must contact them within 24 hours of the order date by emailing refunds@cateringproject.com.au (or the refund email specified on their site) with your business name, order details, and photos if available; minor issues may be compensated with store credit rather than a full refund. Store credits are not redeemable for cash, must be used within 3 years, and generally need to be used in one transaction on a like‑for‑like offering.([cateringproject.com.au](https://www.cateringproject.com.au/refund-policy?utm_source=openai))

Why do I see a pending or duplicate J & Co Sydney Pty Ltd / Catering Project charge?

A pending or temporarily duplicated charge can occur when your bank places an authorisation hold while Catering Project confirms payment, especially for online card transactions or large orders. The final settled amount should match your invoice; any extra pending authorisation normally drops off automatically after your bank’s processing period. If a pending amount posts as an additional completed charge, contact Catering Project with your bank statement and your order confirmation so they can investigate and, if appropriate, issue a refund adjustment.([cateringproject.com.au](https://www.cateringproject.com.au/shipping-policy?utm_source=openai))

How can I contact J & Co Sydney Pty Ltd about a charge I don’t recognise?

You can reach the Catering Project (J & Co Sydney Pty Ltd) Orders & Enquiries team by calling 1300 078 888 or emailing orders@cateringproject.com.au; they also offer a contact form on their website.([cateringproject.com.au](https://www.cateringproject.com.au/contact-us?utm_source=openai)) When you contact them, provide your full name, company (if applicable), the last four digits of the card used, and the exact date and amount of the transaction so they can search their system for a matching order. If they cannot locate any transaction under your details, your next step is to raise a dispute with your bank or card issuer.

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