JetBrains

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JetBrains is a software development company best known for creating integrated development environments (IDEs) and tools such as IntelliJ IDEA, PyCharm, PhpStorm, and ReSharper for professional developers and teams.

Prague, Czech Republic
jetbrains.com

About JetBrains

JetBrains is a software development company headquartered in Prague, Czech Republic, known for professional-grade tools for developers and teams. Their flagship products include IntelliJ IDEA for Java and JVM development, PyCharm for Python, WebStorm for JavaScript, PhpStorm for PHP, Rider for .NET, CLion for C/C++, GoLand for Go, RubyMine for Ruby, and ReSharper for Visual Studio. JetBrains also offers team and DevOps tools such as TeamCity (CI/CD), YouTrack (issue tracking), Space (developer collaboration platform), and the JetBrains AI Assistant. Most products are sold via online subscriptions through jetbrains.com and are managed through a JetBrains Account.

A JetBrains charge on your bank or card statement typically relates to a software subscription or license purchase. This may be a recurring monthly or yearly subscription for a single IDE (e.g., PyCharm, WebStorm) or for a bundle (such as JetBrains “All Products Pack” / IDE pack), or a one-time renewal payment processed automatically on your renewal date. You might also see a charge after a free trial period ends if you entered your card to start the trial and did not cancel before it expired. In some cases, a small temporary authorization or a pending charge can appear when you update your payment method or start a subscription; these holds usually disappear after a few business days. Charges often appear with descriptors like “JETBRAINS SRO,” “JETBRAINS.COM,” or similar.

To verify or resolve a JetBrains charge, first sign in at account.jetbrains.com using the email address you likely used when purchasing. There you can review active subscriptions, invoices, renewal dates, and payment history. Compare the amount and date on your bank statement with your JetBrains invoices (downloadable as PDF) to confirm the source. If you still have questions or suspect an unauthorized payment, contact JetBrains via the support form at sales.jetbrains.com/hc or through the “Contact Sales/Support” links on jetbrains.com, providing the last 4 digits of the card, charge date, and amount (but never your full card number). Common issues—like cancelling auto‑renew, changing billing periods, updating VAT/tax details, or requesting a recent refund—can usually be resolved directly in your JetBrains Account or with help from their sales/support team.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to JetBrains.

  1. JetBrains Prague CZ
  2. JetBrains Prague CZE

Frequently Asked Questions

Why do I see a charge from JETBRAINS SRO or JETBRAINS.COM on my card statement?

This charge usually corresponds to a subscription or license for a JetBrains product such as IntelliJ IDEA, PyCharm, WebStorm, PhpStorm, CLion, Rider, ReSharper, or a bundle like the All Products Pack. The description may appear as “JETBRAINS SRO,” “JETBRAINS.COM,” or similar because payments are processed by JetBrains’ online store in the EU. Log in to your JetBrains Account at account.jetbrains.com to see which subscription was billed on that date.

What are the typical subscription prices JetBrains might bill me for?

JetBrains offers individual and business subscriptions, billed monthly or annually, and prices vary by product and region. Individual IDE subscriptions are generally in the lower double‑digit USD/EUR range per month, while bundles like the All Products Pack cost more but include multiple IDEs. Business (organizational) licenses are higher per user and may be billed through an invoice. Exact pricing for your currency and region is listed on jetbrains.com/store when you sign in.

Why was I charged by JetBrains after a free trial?

When you start a JetBrains trial (for example, for IntelliJ IDEA or All Products Pack) and provide a payment method, the subscription is usually set to automatically continue as a paid plan after the trial period ends. If you do not cancel before the trial expires, the first paid billing (monthly or yearly) is processed on the day the trial converts. You can confirm your trial and renewal dates in your JetBrains Account under “Subscriptions.”

How do I cancel or turn off auto‑renew for my JetBrains subscription?

Sign in to account.jetbrains.com and go to the “Subscriptions” section. For each active subscription, you can disable automatic renewal so it will stop charging at the end of the current paid period while keeping access until that date. If your subscription was purchased through a reseller or a company account, you may need to contact your organization’s license administrator or JetBrains Sales to manage renewals.

Why do I see a small $0–$2 JetBrains charge or a pending transaction that later disappears?

JetBrains or their payment processor may place a small temporary authorization hold when you add or update a card or start a trial, to verify that the payment method is valid. These authorizations can appear as very small amounts (often $0, $1, or a similar amount in your currency) and are not finalized charges. They should disappear or be reversed automatically within a few business days, depending on your bank.

How can I get a refund for a JetBrains charge I didn’t intend to make?

JetBrains has a limited refund policy, typically allowing refunds for recent purchases or renewals within a defined period (often around 30 days), as long as the request meets their terms. If you believe you were charged in error or forgot to cancel before renewal, sign in to your JetBrains Account to confirm the invoice, then contact JetBrains Sales or Support via jetbrains.com/support or the store help center. Provide your JetBrains Account email, invoice number, and charge date so they can review your eligibility for a refund. Do not share full card details over email or forms.

Why am I being billed by JetBrains even though my company pays for my tools?

You might have both a personal (individual) subscription and a company-provided license. Personal subscriptions are billed to the payment method stored in your own JetBrains Account, while company licenses are typically managed through an organizational account or license server. Check whether the email on the charged subscription is your personal email rather than your corporate one, and if needed, cancel the personal auto‑renew or contact JetBrains Sales to clarify which account is being billed.

How can I contact JetBrains about a billing or account issue with this charge?

For billing questions, go to jetbrains.com/support or sales.jetbrains.com/hc and choose the “Sales/Billing” or “Licensing” request type. You can also start from your JetBrains Account’s “Support” or “Contact Sales” links, which will include your account details automatically. When contacting them, include your account email, approximate charge amount, currency, date, and the statement descriptor (e.g., “JETBRAINS SRO”) so they can quickly locate the transaction.

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