Jigsaw Trading is a financial trading software and education company that provides an order-flow-based day trading platform, analytics, and training for futures and equities traders.
Jigsaw Trading is a specialist trading technology firm that develops order-flow and depth-of-market (DOM) software along with education for active futures and equities traders. Its flagship Daytradr platform connects to major futures data feeds and broker platforms, while its Journalytix service provides cloud-based trade analytics, news, and performance tracking tools designed to help traders improve decision-making and consistency. The company also offers structured training programs at multiple levels, from independent retail traders to institutional and proprietary trading firms.
A charge from Jigsaw Trading on a Visa statement is typically related to the purchase of its Daytradr software package, associated education packages, or a subscription for live trading access and market intelligence services. Jigsaw sells its platform via several one-time license tiers (such as Independent, Professional, and Institutional) and then charges an additional recurring subscription for live trading access (for example, annual or monthly fees), so customers may see both an initial larger transaction and smaller ongoing payments. Charges can also arise from upgrades, add-on educational content, or renewals of analytics and news services processed through its online checkout system.([jigsawtrading.com](https://www.jigsawtrading.com/))
If you have questions about a Jigsaw Trading charge, you can log in to your Jigsaw member account to review your order history, invoices, and subscription status. Receipts and billing details are usually emailed at the time of purchase, so checking the email address used at checkout can help verify the transaction. If anything looks incorrect, customers can contact Jigsaw Trading via the support portal or contact form on their website, referencing the date, amount, and last four digits of the card used; they advertise responsive hands-on support and a 14‑day money-back guarantee on the software license portion of new purchases, subject to their refund policy.([jigsawtrading.com](https://www.jigsawtrading.com/))
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Jigsaw Trading.
Why did I receive a charge from Jigsaw Trading on my credit card?
A charge from Jigsaw Trading is usually for purchasing the Daytradr trading platform, an education package, or a subscription such as the live trading license, Journalytix analytics, or Market Intelligence services. Review your email for an order confirmation from jigsawtrading.com or log into your Jigsaw member account to match the billed amount with a recent purchase.([jigsawtrading.com](https://www.jigsawtrading.com/))
What are the typical amounts Jigsaw Trading charges for its products and subscriptions?
Jigsaw Trading commonly charges one-time license fees for its Daytradr packages (for example, several hundred to around two thousand US dollars depending on the package level) and then recurring subscription fees for live trading access and related services, such as roughly mid‑hundreds per year or lower monthly payments. You may therefore see a larger initial transaction followed by smaller monthly or annual renewals. Always check the current pricing page in your Jigsaw account or on their website, as exact figures can change over time.([jigsawtrading.com](https://www.jigsawtrading.com/))
Can Jigsaw Trading place small temporary or test charges on my card?
Yes, like many online software vendors and payment processors, Jigsaw Trading’s checkout system may initiate small authorization holds when you add or update a card to verify the payment method. These holds normally appear as pending for a short period and then drop off without being captured. If a small charge remains posted after several business days, contact your card issuer and Jigsaw support with a screenshot of the transaction.([jigsawtrading.com](https://www.jigsawtrading.com/))
How do I cancel or stop a recurring Jigsaw Trading subscription?
To cancel a recurring Jigsaw Trading subscription (for example, a live trading license or analytics/news subscription), log into your Jigsaw member area, go to your account or billing/subscriptions section, and locate the active plan. From there you can typically cancel or turn off auto‑renew so future billing stops at the end of the current period. If you cannot access your account, open a ticket via their support portal with the email used at signup and the last four digits of the card.([jigsawtrading.com](https://www.jigsawtrading.com/))
How do I request a refund for a Jigsaw Trading purchase?
Jigsaw Trading advertises a 14‑day money‑back guarantee on the software portion of new Daytradr purchases, but not on training once it has been accessed. To request a refund, contact their support team within 14 days, providing your order number and purchase date. They will review whether your order meets the terms of the guarantee and, if approved, process a refund back to the original payment method.([jigsawtrading.com](https://www.jigsawtrading.com/))
How can I get a copy of my invoice or receipt for a Jigsaw Trading charge?
Invoices and receipts for Jigsaw Trading purchases are emailed automatically after checkout and are also typically available inside your member account. Log in at members.jigsawtrading.com, navigate to your orders or billing history, and download the relevant invoice. If you cannot find it, contact support with the transaction date, amount, and card details so they can resend the documentation.([jigsawtrading.com](https://www.jigsawtrading.com/))
Is it possible that a Jigsaw Trading charge is linked to a prop firm or third‑party trading program I joined?
Yes. Jigsaw Trading partners with proprietary trading firms and educational programs that sometimes bundle Jigsaw software or services into their offerings. In such cases, even if you signed up through a partner, the actual billing may still appear directly from Jigsaw Trading on your card statement. Check any recent trading education, funding, or prop firm programs you enrolled in to see if they include Jigsaw access.([jigsawtrading.com](https://www.jigsawtrading.com/))
How can I contact Jigsaw Trading if I don’t recognize a charge?
If you do not recognize a Jigsaw Trading charge, first search your email for “Jigsaw Trading” or “daytradr” and check your member account for any active products or subscriptions. If it’s still unclear, use the Contact or Support links on jigsawtrading.com to open a ticket, including the transaction date, amount, currency, and last four digits of the card. Their support team can look up the payment and explain what product or subscription it relates to.([jigsawtrading.com](https://www.jigsawtrading.com/))