Question 1

Why did I receive a charge from JOHN BARNES & CO PTY LTD or JOHN BARNES LOCKSMITHS on my statement?

Accepted Answer

This charge usually corresponds to locksmith or security work carried out at your property or workplace, such as an emergency lockout, rekeying after a tenant change, installing new locks or door hardware, or servicing a safe or access control system. In commercial and strata buildings, work is often arranged by a building manager, owners corporation, or real estate agent, so the cardholder may not always be the person who spoke directly to the locksmith. Check whether any recent locksmith work was done around the transaction date, including after‑hours call‑outs.

Question 2

What types of services from John Barnes Locksmiths typically result in a card charge?

Accepted Answer

Typical card charges come from onsite call‑outs (lockouts, lost keys, break‑ins), supply and installation of locks and door hardware, key cutting (including restricted and master keys), safe sales and servicing, and access control or key system work for businesses. The total amount can include a call‑out fee, labour time, parts and hardware, after‑hours or weekend surcharges, and sometimes travel if applicable. Larger projects for commercial or government clients may be invoiced instead, but deposits or progress payments can also be taken via card.

Question 3

Does John Barnes Locksmiths offer subscriptions or recurring billing, and why might I see regular charges?

Accepted Answer

For most residential customers, John Barnes Locksmiths charges are one‑off payments per job or purchase rather than subscriptions. However, some commercial, industrial, or government clients may have ongoing service arrangements, maintenance schedules, or key system management that result in recurring or periodic charges. If you see a repeating pattern (for example, monthly or quarterly), check with your facilities or accounts department to see if there is a service agreement with John Barnes & Co Pty Ltd. Their accounts team can also confirm whether your card is linked to a standing authorisation for your business.

Question 4

Can John Barnes Locksmiths place an authorisation hold or pending charge on my card?

Accepted Answer

In some situations, especially for emergency or after‑hours call‑outs, they may take card details over the phone and place a pre‑authorisation to secure the booking. This appears as a pending transaction on your statement and may differ slightly from the final amount, which is adjusted once the job is completed and actual parts and labour are known. If the booking is cancelled or the amount is changed, the original hold should automatically drop off your account within a few business days, depending on your bank.

Question 5

How can I get a copy of the invoice or receipt for a John Barnes Locksmiths charge?

Accepted Answer

Invoices and receipts are typically issued at the time of service or emailed to the contact person who booked the job (for example, a building manager, tenant, or business owner). First, search your email for "John Barnes Locksmiths" or "John Barnes & Co Pty Ltd" around the transaction date, or ask your office or property manager if they received the paperwork. If you still can’t find it, contact them via the details on johnbarneslocksmiths.com.au with the transaction date, amount, and last four digits of your card, and they can usually reissue the invoice or receipt.

Question 6

How do I question a charge, request a correction, or ask for a refund from John Barnes Locksmiths?

Accepted Answer

Contact their office or accounts department directly using the phone number or email listed on johnbarneslocksmiths.com.au and provide full details of the charge (date, amount, name on card, and any job reference). They can look up the job, clarify what work was done, and verify pricing, after‑hours surcharges, and parts used. If there was an error—such as a duplicate transaction, an incorrect amount, or work billed to the wrong account—they can process an adjustment or refund where appropriate and advise how long it will take to appear back on your card.

Question 7

How do I cancel or change an upcoming booking with John Barnes Locksmiths to avoid extra charges?

Accepted Answer

If you need to cancel or reschedule an appointment, contact them as early as possible using the phone number on their website or your booking confirmation. For standard daytime work, changes made with reasonable notice usually avoid call‑out or cancellation fees, but late cancellations—especially for emergency or after‑hours bookings—may incur a charge if a technician has already been dispatched. Ask them to confirm any applicable cancellation terms when you call.

Question 8

What should I do if I don’t recognise a John Barnes Locksmiths transaction at all?

Accepted Answer

First, check with other household members, colleagues, your building manager, or real estate agent to see if they arranged locksmith work that was charged to your card. If no one recognises the transaction, contact John Barnes Locksmiths directly with the exact amount and date so they can confirm the job location and authorised contact; this often clarifies whether the charge is legitimate. If they cannot link the transaction to you or your property, follow your bank’s process to report a possible fraudulent or unauthorised charge.

John Barnes Locksmiths

About John Barnes Locksmiths

Bank Statement Variations

Frequently Asked Questions