Joiin

Software88% confidence

Joiin is a cloud-based financial reporting and consolidation platform that integrates with accounting systems like Xero and QuickBooks to produce management and group reports.

Exeter, England, United Kingdom
joiin.co

About Joiin

Joiin is a cloud-based financial reporting and consolidation platform designed for businesses and accounting firms that need to combine data from multiple entities or systems. Based in Exeter, England, Joiin connects with popular accounting platforms such as Xero, QuickBooks Online, Sage Business Cloud, and others to create professional management reports, group consolidations, KPIs, and dashboards. It’s typically used by finance teams, CFOs, accountants, and advisors who require multi-entity reporting, multi-currency consolidation, intercompany eliminations, and custom report packs that can be shared with stakeholders.

A Joiin charge on your bank or card statement usually relates to a subscription for their cloud reporting service. Most customers are billed on a recurring monthly or annual basis after a free trial, with pricing that scales based on the number of connected entities and features selected (for example, different tiers for basic management reporting versus more advanced consolidation or practice/firm-wide plans). You may also see a one-time charge if you upgraded mid-cycle, added new entities, moved to a higher plan, or purchased add-ons. New customers sometimes see a small temporary authorization or a pro-rated amount when switching plans part‑way through a billing period.

If you’re unsure about a Joiin charge, first sign in at joiin.co and check your Billing, Subscription, or Account settings for your active plan, next renewal date, and recent invoices. Invoices and receipts are usually available for download from your account and are also often emailed to the billing contact on file. For questions or disputes, you can contact Joiin through the support/contact form on joiin.co or via the in-app help/support widget, providing the last four digits of the card charged, the charge date, currency, and amount. To resolve issues, confirm whether you or a colleague/your accountant created a Joiin account, check for multiple workspaces or organisations, and review trial-to-paid conversions, plan upgrades, or additional entities that may explain changes in the billed amount.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Joiin.

  1. JOIIN SUBSCRIPTION +44139271559 GB

Frequently Asked Questions

Why was I charged by Joiin this month?

Joiin operates on a subscription model for its cloud-based financial reporting and consolidation service, so most charges are recurring monthly or annual fees. After a free trial, your account will automatically move to a paid plan unless you cancel before the trial ends. The charge date usually corresponds to your original sign-up or upgrade date and repeats on the same day each billing cycle. You can confirm this by logging into Joiin and checking the Billing or Subscription section for your renewal date and plan details.

What are typical Joiin subscription prices and billing options?

As of 2024, Joiin offers tiered plans that generally start at a lower-priced entry tier for basic consolidated reporting and increase in price for additional entities, advanced consolidation features, and practice/firm-wide usage. Plans are usually billed monthly, with discounts often available for annual prepayment; you’ll see the exact price in your local currency on the pricing page at joiin.co before confirming payment. Your statement will typically show a single consolidated charge for your active plan, rather than itemized fees per entity. Always refer to the Pricing or Billing section within your Joiin account for the most current and applicable rates.

Why did my Joiin charge increase compared to last month?

An increase in your Joiin charge is usually due to a plan upgrade, adding more entities or organisations, moving from a promotional or legacy plan to current pricing, or switching from monthly to annual billing. Sometimes a trial or discounted period expires and your account automatically transitions to the standard rate. Log into Joiin and review your Subscription or Billing page to see any recent plan changes and corresponding invoices. If the increase is unexpected, contact Joiin support with the invoice number or charge details for clarification.

How do I cancel or pause my Joiin subscription so I stop being charged?

To cancel, sign in to your Joiin account at joiin.co, go to your Account or Billing/Subscription settings, and choose the option to cancel or downgrade your plan. Your access typically remains active until the end of the current billing period, and you will not be charged for future cycles after cancellation is confirmed. If you only need a temporary pause, you may be able to downgrade to a lower tier or discuss options with Joiin support. Always ensure you receive an on-screen confirmation or email confirming the cancellation and note your next billing date.

How can I get a refund or dispute a Joiin charge I don’t recognize?

If you believe a Joiin charge is incorrect or unauthorized, first check internally whether a colleague, your accountant, or your firm’s finance team created the subscription on your behalf. Then log into Joiin to review invoices and confirm which account and organisation the charge relates to. If it still appears wrong, contact Joiin via the support/contact form on joiin.co or the in-app help widget, providing the transaction date, amount, currency, and email address used for the account. Refunds are typically handled on a case-by-case basis, and Joiin may not provide refunds for past periods already used but can usually stop or adjust future billing after resolving the issue.

Why do I see a small or temporary Joiin charge or a $0/£0/€0 authorization?

Joiin or its payment processor may place a small temporary authorization (often a very low amount or a $0/£0/€0 check) when you first add or update your card details. This isn’t an actual charge and is used only to verify that your payment method is valid. These authorizations generally disappear or are reversed by your bank within a few business days. If a small pending amount remains longer than expected, contact your bank or card provider for an update and check your Joiin billing page to confirm that only the correct subscription fee has been captured.

How can I find my Joiin invoices and see exactly what I was billed for?

Invoices and receipts for Joiin subscriptions are usually available in your account under Billing, Invoices, or Subscription settings once you sign in at joiin.co. Each invoice shows the plan type, billing period, number of entities or organisations covered, tax/VAT (if applicable), and the total amount charged. The billing contact on your account may also receive copies of invoices by email. If you can’t locate a specific invoice, reach out to Joiin support with your account email and approximate charge date so they can resend or provide a copy.

How do I contact Joiin about a charge on my statement or an account issue?

To contact Joiin, go to joiin.co and use the Support or Contact section, or open the in-app help/support widget once you’re logged in. Provide your name, company name, email address used for the subscription, and full details of the charge (date, currency, amount, and last four digits of the card). This helps their team quickly locate the correct account and transaction. For security reasons, avoid sending full card numbers by email and instead share only the minimum details requested by their support team.

This merchant is in the Software category

Browse all

Related Merchants

Google
Trello
Dext
Atlassian
OpenAI

Compare Joiin

vsGooglevsTrellovsDext

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you