Jonny

Personal Care95% confidence

Jonny is an Australian intimate wellness brand that produces vegan-friendly, non-toxic condoms and related intimacy products made from natural latex and body-safe materials.

Melbourne, Victoria, Australia
jonny.com.au

About Jonny

Jonny is an Australian intimate wellness brand based in Melbourne, Victoria, focused on creating safer, more sustainable intimacy products. They specialise in vegan-friendly, non-toxic condoms made from natural rubber latex, often sold in compact, travel-ready packaging and eco-conscious materials. In addition to condoms, Jonny’s online store at jonny.com.au may also offer related intimacy and wellness products or bundles curated for convenience, discretion, and environmental responsibility.

A Jonny charge on your bank or card statement usually appears after purchasing condoms or intimacy products through jonny.com.au or a related online checkout. Charges may be for a one-time order, a curated bundle, or a recurring subscription-style delivery if you opted to have products sent on a regular schedule. You might also see a pending or small temporary authorization if you recently updated your card details, started a free/discounted offer, or if a retailer processed your purchase through Jonny’s online payment system. On statements, the charge description may look like “JONNY”, “JONNY.COM.AU”, or a similar variation including Melbourne or AU.

If you’re unsure about a Jonny charge, start by checking your email for order confirmations or shipping notices from recent purchases, including any orders placed for a partner or as a gift. Log into your account at jonny.com.au (if you created one) to review order history, active subscriptions, and billing details. For questions or disputes, use the contact or support page on jonny.com.au to reach their customer service team with your full name, the last four digits of the card, the exact amount, and the transaction date so they can quickly locate your order and help with refunds, cancellations, or correcting duplicate or unexpected charges.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Jonny.

  1. JONNY.COM.AU +61400947566 AUS

Frequently Asked Questions

Why do I see a charge from JONNY or JONNY.COM.AU on my bank statement?

This charge typically appears when you purchase condoms or other intimacy products directly from Jonny’s online store at jonny.com.au. It may also be related to a recurring delivery you set up (for example, monthly or quarterly condom shipments). Check your recent online orders and email confirmations around the date of the charge to verify the purchase.

What are typical Jonny prices and common charge amounts?

Jonny’s pricing generally reflects premium, vegan-friendly, natural latex condoms and curated packs, so single boxes and small bundles often fall within a modest range, while multi-pack bundles or subscription-style orders will be higher. It’s common to see charges that correspond to a bundle total (e.g., multiple boxes plus shipping) rather than a single low-cost item. Always compare the amount on your statement with the total shown at checkout or on your Jonny order confirmation email.

Could this be a recurring subscription or automatic delivery from Jonny?

Yes. If you opted into a recurring delivery or subscription-style service at checkout, Jonny may automatically bill your card at the selected interval (such as every 1–3 months) to send fresh stock of their products. These recurring charges will typically be for the same amount each cycle unless you change your pack size, plan, or add extra items. Log into your account at jonny.com.au to review or modify any active recurring orders.

How do I cancel or pause my Jonny recurring deliveries or subscription-style orders?

To cancel or pause ongoing deliveries, sign in to your account at jonny.com.au and go to the section for subscriptions, recurring orders, or auto-deliveries. From there, you can change the delivery frequency, skip the next order, or cancel future renewals altogether. If you don’t have access to your account or can’t see the option, contact Jonny via their support or contact page with your name and order details so they can update your billing status manually.

Why do I see a small or pending Jonny charge that later disappears or changes?

Jonny’s payment processor may place a temporary authorization hold on your card to verify that the payment method is valid when you place an order or update your details. This can appear as a small or pending transaction that is later released or replaced by the final order total once your purchase is completed. These holds should drop off automatically within a few business days, depending on your bank’s processing times.

How can I request a refund or dispute a Jonny charge I don’t recognize?

If you believe you were charged incorrectly or did not authorize the transaction, first check with anyone who might share your card or household, as Jonny’s discreet branding can make it easy to forget or overlook the purchase. If it still appears unfamiliar, contact Jonny through the support or contact page on jonny.com.au and provide the transaction amount, date, and the name on the card so they can locate the order and review refund options. If you suspect fraud and cannot resolve it with Jonny, follow your bank or card issuer’s dispute process.

I don’t have a Jonny account—how could they have charged my card?

It’s possible to check out as a guest on jonny.com.au without creating a full account, so a one-time order may still result in a charge even if you never set up login details. Someone with access to your card (such as a partner or family member) may also have used it to place an order for Jonny products. Review your email inbox, including spam folders, for order confirmations and, if you still can’t identify the purchase, reach out to Jonny support with the transaction details.

How do I contact Jonny about a billing or account issue?

Visit jonny.com.au and navigate to their contact or support page to submit a message directly to their customer service team. Include your full name, order number (if available), transaction date and amount, and the last four digits of the card used so they can quickly locate your record. They typically respond by email, so keep an eye on the inbox associated with your order.

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