Joval Wine Group

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Joval Wine Group is an Australian privately owned family wine company that operates across the wine value chain, including grape growing and production, fine‑wine distribution, and specialist warehousing and logistics, primarily through entities such as Joval Wines, Joval Family Wines, red+white, Mezzanine and BAM Wine Logistics.

Abbotsford, Victoria, Australia
jovalgroup.com.au

About Joval Wine Group

Joval Wine Group is an Australian, privately owned family wine company based in Abbotsford, Victoria. Operating across the entire wine value chain, Joval is involved in grape growing, winemaking, importing, brand ownership, fine‑wine distribution, and specialist warehousing and logistics. The group’s activities are carried out through entities such as Joval Wines and Joval Family Wines (production and brand management), red+white and Mezzanine (on‑premise and retail wine distribution), and BAM Wine Logistics (temperature‑controlled storage and transport). Their customers are typically restaurants, bars, independent retailers, national chains, and other trade and corporate buyers rather than individual consumers.

A charge from Joval Wine Group, or one of its related entities like “Joval Wines,” “red+white,” “Mezzanine,” or “BAM Wine Logistics,” usually appears on a bank or card statement in connection with a wine order or logistics service. This may be a one‑off wholesale purchase, a recurring order set up for a venue or retailer, a standing wine allocation, or fees related to storage, freight, or handling through their logistics arm. In some cases, you may see pre‑authorisations or partial shipments billed separately, especially for large or staged deliveries, or if your account is on a monthly statement cycle where multiple deliveries are consolidated into a single charge.

To verify a Joval Wine Group charge, start by checking recent wine orders, delivery dockets, invoices, or monthly statements issued to your business, especially from Joval Wines, red+white, Mezzanine, or BAM Wine Logistics. Compare the date and amount on your bank statement to invoice numbers and delivery dates, which are typically emailed to the account contact or available via your trade representative. If you still can’t identify the transaction, contact Joval Wine Group or the specific subsidiary named on the invoice using the details at jovalgroup.com.au; have your ABN (if applicable), invoice number, and transaction date ready. They can confirm what the charge relates to, resend invoices, help adjust account details, and address common billing issues such as duplicate charges, pricing discrepancies, or cancelling future automatic shipments.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Joval Wine Group.

  1. Joval Wine Group Abbotsford AUS

Frequently Asked Questions

Why did I receive a charge from Joval Wine Group or ‘Joval Wines’ on my business card?

A charge from Joval Wine Group or ‘Joval Wines’ is typically related to a wholesale wine purchase, standing order, or allocation your venue or retail business has placed. This may include Australian and imported wines supplied directly under the Joval Family Wines portfolio or via one of their trade distribution channels. Check your most recent wine delivery dockets and invoices around the transaction date. If your venue works with a Joval sales representative, they can also confirm which order the charge belongs to.

Why does my statement show ‘red+white’ or ‘Mezzanine’ instead of Joval Wine Group?

red+white and Mezzanine are distribution businesses within the Joval Wine Group that supply wine to restaurants, bars, and retailers. Charges may appear under these trading names rather than ‘Joval Wine Group’ itself, depending on which entity processed your order. Review invoices or emails from red+white or Mezzanine for the same date range and amount. The legal entity on your invoice will match the name that appears on your card statement.

Does Joval Wine Group have subscriptions or recurring wine charges?

Joval Wine Group primarily services trade and business customers, but some clients may have recurring or standing orders scheduled (for example, weekly or monthly venue replenishments or ongoing allocations). These can appear as regular charges of similar amounts around the same time each month, aligned with your agreed delivery and billing cycle. If you’re unsure whether you have a standing order in place, contact your account manager or the customer service number listed on your invoice to review or adjust your ordering arrangements.

What are common charge amounts or patterns I might see from Joval Wine Group or its subsidiaries?

Common charge patterns include consolidated monthly statements for multiple wine deliveries, one‑off larger invoices for seasonal or event‑based purchasing, and smaller, more frequent charges where deliveries are billed per drop. Amounts can range widely depending on volume, wine selection, and whether freight or logistics services (via BAM Wine Logistics) are included. If your account is set to statement billing, several deliveries in a month may be grouped into a single charge matching your monthly statement total. Always compare the exact charge amount to your latest invoice or statement from Joval, red+white, Mezzanine, or BAM Wine Logistics.

How do I cancel or change a standing order or regular wine allocation with Joval Wine Group?

To cancel, pause, or amend a standing order or regular allocation, contact your Joval Wine Group sales representative or the customer service team listed on your latest invoice or statement. Provide your account name, venue or business details, and the specific products or allocations you wish to change. Many changes can be applied to future deliveries immediately, but some allocations or pre‑booked stock may require advance notice. Always request written confirmation (email) of any cancellation or change to avoid unintended future charges.

How can I dispute a Joval Wine Group charge or request a refund or credit?

If you believe you’ve been incorrectly charged, first locate the related invoice, statement, or delivery docket and note any discrepancies (such as pricing errors, short deliveries, or returns). Then contact the billing or accounts team using the contact details on your invoice or via jovalgroup.com.au, quoting your invoice number, transaction date, and the amount in question. Joval can investigate issues such as duplicate charges, incorrect pricing, or returned and damaged stock and, where appropriate, issue a credit note or refund to your original payment method. For venue accounts on terms, credits may be applied to your next statement rather than refunded directly to your card.

Why do I see a pending or small ‘authorisation’ charge from Joval or BAM Wine Logistics?

In some cases, Joval or its logistics arm, BAM Wine Logistics, may place a temporary authorisation on your card to verify payment details or confirm funds before dispatching an order. This can appear as a pending transaction or a small test charge that never finalises. These authorisations typically drop off automatically within a few business days and do not result in a permanent charge. If you see an authorisation that remains pending for longer than a week, contact your bank and Joval’s accounts team with the transaction details for clarification.

How do I contact Joval Wine Group about a charge if I don’t have my original invoice?

If you no longer have your invoice, start with the information on your bank or card statement: note the exact merchant name (e.g., Joval Wines, red+white, Mezzanine, BAM Wine Logistics), transaction date, and charge amount. Visit jovalgroup.com.au and use the contact or enquiry form, or call the relevant business using the phone details listed, and provide those transaction details along with your business name and ABN (if applicable). Their accounts or customer service team can look up your transaction, resend invoices or statements, and explain what the charge relates to. This is the fastest way to verify a mystery Joval charge without your original paperwork.

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