Question 1

Why do I see a recurring JustCall charge on my card each month?

Accepted Answer

JustCall is typically billed as a recurring subscription for your business phone and contact center service. Most customers pay per user per month, often in the ~$29–$69 per user/month range depending on features (e.g., calling, SMS, dialer, analytics) and whether the plan is monthly or annual. You may also see recurring charges for add-ons such as additional phone numbers or dedicated SMS numbers. Check your Billing section in the JustCall dashboard to see your active plan, billing frequency, and next renewal date.

Question 2

What are the common billing amounts for JustCall, and why might mine be higher than expected?

Accepted Answer

Common JustCall charges correspond to per‑user subscription tiers plus any applicable taxes and add-ons. Your total can be higher if you’ve added more users, purchased additional phone numbers, or incurred usage-based fees for calls and SMS beyond your included limits or to higher-cost destinations. Prorated charges can also appear if you upgrade your plan or add users mid‑billing cycle. You can see a line‑item breakdown of all these components on your invoices inside the JustCall Billing or Invoices page.

Question 3

How do I cancel or pause my JustCall subscription to stop future charges?

Accepted Answer

To cancel, the account owner or billing admin should log into app.justcall.io, go to Settings > Billing/Subscription, and follow the prompts to downgrade or cancel the plan. JustCall generally bills in advance for each period, so cancellation stops future renewals but usually doesn’t produce a partial refund for unused time in the current cycle. If you only need a temporary pause, you can often reduce the number of active users or remove paid add-ons instead of fully canceling. For help structuring a pause or downgrade, contact support@justcall.io or use the in‑app chat before your next renewal date.

Question 4

Why was I charged by JustCall after my trial ended?

Accepted Answer

When you start a JustCall trial and add a payment method, your account is typically set to convert to a paid plan automatically at the end of the trial unless you cancel beforehand. If you did not disable auto‑renew or cancel before the trial expiration, the system will bill you for the selected subscription tier and any configured users or numbers. You can verify your trial and activation dates under Billing > Invoices in your dashboard. If you believe you were charged in error right after a trial, reach out to support@justcall.io promptly—early post‑trial charges are sometimes eligible for adjustment at their discretion.

Question 5

What are the small $1 or low-dollar JustCall charges or pending transactions on my statement?

Accepted Answer

Small $0–$2 transactions related to JustCall are usually temporary authorization holds used to verify your card when you add or update a payment method. These are not actual charges and should automatically reverse or disappear from your statement within a few business days. You will see a separate, full invoice amount for your active subscription or add-ons. If an authorization hold remains pending for more than a week or posts as a completed charge, contact your bank and JustCall support with a screenshot so they can investigate.

Question 6

How can I request a refund or dispute a JustCall charge I don’t recognize?

Accepted Answer

First, log into the JustCall dashboard and review the Billing and Invoices sections to confirm whether the charge is tied to your company account, additional users, or new numbers. If you still don’t recognize it or believe you’ve been billed incorrectly, email support@justcall.io or use the in‑app chat with the charge date, amount, currency, and the last four digits of the card. JustCall’s team can clarify what was billed and, where policy allows (for example, recent renewals or mistaken upgrades), may issue partial or full refunds. If you suspect fraud and cannot locate any associated JustCall account, also notify your bank or card issuer to block the card and dispute the transaction.

Question 7

How do I see exactly what my company is paying JustCall for (users, numbers, credits, etc.)?

Accepted Answer

An account owner or billing admin can log into app.justcall.io and navigate to Billing, Subscription, or Invoices to download detailed invoices. These invoices typically list your base plan, number of user licenses, phone numbers, and any usage-based charges for calls or SMS, along with taxes and currency. You can also check the Team/Users section to see which team members are active and the Numbers section to review purchased phone lines. If you need a custom or historical billing report (for example, for accounting), contact support@justcall.io for an export.

Question 8

Can I be charged by JustCall even if I’m not the person who set up the account?

Accepted Answer

Yes. Many JustCall accounts are created by an admin or business owner, but the subscription may be billed to a shared company card or a personal card that was provided for business expenses. If you see a JustCall charge you didn’t authorize personally, check with your finance, IT, or sales/support leadership to see if your card was used for the team’s JustCall account. If no one in your organization recognizes the account, contact JustCall support with proof of the charge so they can search by card fingerprint and help determine whether the payment was associated with any account, and work with your bank if necessary.

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