Kaseya

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Kaseya is a global provider of IT management and security software solutions, offering tools for remote monitoring and management, endpoint security, backup, and IT documentation, primarily for managed service providers (MSPs) and IT departments.

Miami, FL
kaseya.com

About Kaseya

Kaseya is a global provider of IT management and cybersecurity software headquartered in Miami, FL. Its platforms are primarily used by managed service providers (MSPs) and internal IT departments to remotely monitor and manage computers and servers, deploy updates, secure endpoints, back up data, and document IT environments. Kaseya’s portfolio includes products and brands such as Kaseya VSA (remote monitoring and management), Kaseya BMS (professional services automation), Datto (backup, continuity, and networking), IT Glue (IT documentation), Graphus (email security), RocketCyber (SOC-as-a-service), and others. Services are typically sold on a subscription basis, often tied to the number of endpoints, users, or technicians.

A Kaseya-related charge may appear on your bank or card statement if your organization uses one of Kaseya’s platforms or one of its affiliated brands for IT services, backup, or security. In many cases, you will not interact with Kaseya directly; instead, your IT provider or MSP may purchase Kaseya software and bill you under their own name. However, some businesses and IT teams pay Kaseya or its brands directly for monthly or annual subscriptions, add‑on modules, data backup storage, or professional services. You might also see temporary authorization holds when updating a payment method, shifting from a trial to a paid plan, adding new endpoints, or renewing an existing contract, especially around your billing or renewal date.

To verify a Kaseya charge, start by checking recent invoices, quotes, or renewal notices from Kaseya, Datto, IT Glue, or your IT service provider’s portal or accounting department. Look closely at the statement descriptor (it may contain terms like “KASEYA,” “DATTO,” “IT GLUE,” or similar brand names) and compare the date and amount with contract documents or emails. If you still have questions, contact your internal IT team or MSP first, as they often manage the relationship and billing. You can also reach Kaseya through their website at kaseya.com via the Contact or Support sections, or by logging into your product portal (e.g., Datto or IT Glue) and opening a billing or support ticket. For disputed or unrecognized charges, request a detailed invoice and confirm contract terms, renewal dates, and any early-termination or overage fees before escalating to your bank or card issuer.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Kaseya.

  1. kaseya.com 415-694-5700 AU
  2. kaseya.com 415-694-5700 AUS

Frequently Asked Questions

Why am I seeing a Kaseya or Datto charge on my business credit card?

You’re likely being billed for an IT service or software subscription used by your company, such as Kaseya VSA, Kaseya BMS, Datto backup/continuity, IT Glue documentation, or another solution within the Kaseya family. Many MSPs and IT providers purchase these tools on your behalf and may have configured your company card for direct billing. Check with your IT department or managed service provider to confirm which Kaseya products are in use and how billing is set up. The descriptor on your statement may show “KASEYA,” “DATTO,” “IT GLUE,” or a similar related brand name.

How does Kaseya typically price its software and why do amounts vary month to month?

Kaseya and its brands generally use subscription-based pricing tied to factors like number of endpoints, users, protected devices, or technicians, and most plans are quoted directly rather than listed as flat public pricing. Your monthly or annual amount may change if you add or remove devices, modules, or services (for example, onboarding more employees or adding extra backup storage). Some products, especially Datto backup and continuity services, may also include usage-based or storage-based components that can cause fluctuations. Review your contract or recent invoices for line-item details on licenses, storage, and add‑ons.

Why did I get charged after a trial or demo of a Kaseya product?

If you moved from a trial, proof-of-concept, or demo into production use, your account may have automatically converted to a paid subscription based on the agreement you signed or accepted. Kaseya products are often contracted through a sales representative, with clear start dates and billing terms in the order form or MSA (Master Services Agreement). Check the original quote or trial confirmation email for information on when billing would begin and what cancellation notice, if any, was required. If you believe you were billed in error, contact your Kaseya account manager or open a billing ticket through your product portal as soon as possible.

How can I cancel or reduce my Kaseya or Datto subscription to stop future charges?

Kaseya contracts are typically term-based (e.g., 12, 24, or 36 months) and may auto-renew unless cancelled within a specified notice period, which is defined in your contract. To cancel or downsize, you’ll need to contact your Kaseya account manager, your MSP (if they manage the license), or submit a request via the official support or customer portal associated with your product (such as Datto Partner Portal or KaseyaOne). Be sure to review your agreement for minimum terms, early termination clauses, and required written notice timelines (often 30–90 days before renewal). Changes generally do not take effect until the end of the current contract or billing period unless otherwise agreed in writing.

How do I request a refund or dispute a Kaseya charge I don’t recognize?

Start by collecting all related documents—contracts, quotes, invoices, and emails from Kaseya or your IT provider—so you can compare the billed amount and dates against the agreed terms. Then contact your Kaseya account manager, billing department, or submit a billing ticket through your product’s support portal, explaining why you believe the charge is incorrect (for example, service cancelled before renewal, incorrect device count, or duplicate billing). Kaseya’s ability to issue refunds depends on your contract terms, especially around auto-renewals and minimum commitments. If you cannot resolve it directly, you may escalate the dispute with your MSP (if they billed you) or your bank/card issuer, but this should generally be a last resort after trying to resolve it with the billing party.

Why do I see a small or temporary Kaseya or Datto authorization hold on my card?

Kaseya or its payment processor may place a small authorization hold when you first add or update a payment method, change billing details, or renew services, to verify that the card is valid. These holds are not actual charges and typically disappear or convert to a final charge within a few business days. If the authorization amount doesn’t match a final invoice after several days, it should automatically drop off from your available balance. If it remains or looks incorrect, contact Kaseya billing or your financial institution to verify the status of the authorization.

What are common charge patterns or amounts for Kaseya-related services?

Most Kaseya and Datto-related charges are recurring monthly or annual payments, often billed on the same date each cycle and tied to a contract term. The dollar amount can range widely depending on the number of endpoints, backup devices, users, and services (RMM, PSA, backup, security, documentation, etc.) under your agreement. Some clients also see occasional non-recurring charges for professional services, onboarding, training, or hardware (such as Datto appliances), which will be itemized on invoices. Review your latest invoice or portal billing history to match specific amounts, frequencies, and descriptions to what appears on your bank statement.

How can I contact Kaseya about a specific charge or get a copy of my invoice?

If you have direct billing with Kaseya or one of its brands, the fastest way is usually to log in to your relevant portal (such as KaseyaOne, Datto Partner Portal, IT Glue, or your product’s admin console) and access the billing or account section, where invoices and payment history are often available. You can also submit a billing or support ticket from within these portals to request invoice copies or clarification on charges. For general inquiries, visit kaseya.com and use the Contact or Support links to reach the appropriate regional office or support team. If your MSP or IT provider manages the license, contact them first, as they often have the full billing history and can liaise with Kaseya on your behalf.

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