Kayo Sports

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Kayo Sports is an Australian sports-focused streaming service offering live and on-demand coverage of local and international sporting events.

Sydney, NSW, Australia
kayo.com.au
Owned by Foxtel Group

About Kayo Sports

Kayo Sports is an Australian sports streaming service that offers live and on‑demand coverage of local and international sporting events. Operated by Streamotion (a Foxtel company) and based in Sydney, NSW, Kayo focuses exclusively on sport, including AFL, NRL, cricket, motorsport, NBA, UFC, football (soccer), tennis, golf, and more. The service is app‑based and available on mobile devices, smart TVs, web browsers, and selected streaming devices, with features like multi‑view, key moments, and no‑lock‑in monthly subscriptions.

A Kayo Sports charge may appear on your bank or card statement when you sign up for a Kayo subscription, move from a free trial to a paid plan, or renew your existing membership. Typical recurring charges are monthly subscription fees (commonly around AU$25–AU$35 per month, depending on your current plan and any promotions) and may be processed under descriptors like “KAYO SPORTS,” “KAYOSPORTS.COM.AU,” or via third‑party billing such as Apple, Google, or Telstra. You might also see a small temporary authorization hold (often AU$1) when adding or updating a card, or if your bank is verifying the payment method; these are not actual charges and usually disappear within a few days.

If you’re unsure about a Kayo Sports charge, first log in at kayo.com.au or via the Kayo app and check your “My Account” or “Billing” section for your current plan, billing date, and payment history. If you subscribed through the Apple App Store, Google Play, or a Telstra bundle, check your Apple ID/Google account or Telstra account dashboard and corresponding email receipts. To resolve issues, you can visit help.kayosports.com.au for support articles or to contact Kayo via live chat or online request; for third‑party billing, you may need to manage or cancel your subscription directly through Apple, Google, or Telstra. Common billing issues—such as being charged after a trial, duplicate charges from multiple sign‑ups, or problems after card expiry—are usually resolved by confirming which account/email was used, checking all app‑store subscriptions, and adjusting or cancelling the plan before the next renewal date.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Kayo Sports.

  1. HUBBL - KAYO SPORTS NORTH RYDE AU
  2. Hubbl - Kayo Sports North Ryde AU

Frequently Asked Questions

What are the current Kayo Sports subscription prices and common charge amounts?

Kayo typically offers plans such as Kayo One (around AU$25/month for 1 stream) and Kayo Basic (around AU$35/month for up to 2 streams), though pricing and plan names can change or vary with promotions. Your statement will usually show a single monthly charge matching the plan price, billed in Australian dollars. If you’re on a special offer or through a partner like Telstra, the amount may differ from standard retail pricing; check your Kayo account or partner account for your exact plan and fee.

Why did I get charged by Kayo Sports after my free trial?

When you sign up for a Kayo free trial, you’re asked to add a payment method that will be charged automatically at the end of the trial unless you cancel beforehand. If you see a charge right after a trial period, it is usually the first month’s subscription fee. You can confirm your trial end date and billing history by logging into your Kayo account and checking the ‘Billing’ or ‘Subscription’ section.

How do I cancel or pause my Kayo Sports subscription so I stop being charged?

To cancel a direct Kayo subscription, log in at kayo.com.au, go to ‘My Account’ > ‘Manage Subscription’ and follow the prompts to cancel; your access will generally continue until the end of the current billing period, and you won’t be charged again unless you restart. If you signed up through the Apple App Store or Google Play, you must cancel via your Apple ID or Google Play subscriptions settings, not through Kayo’s website. For Telstra-billed customers, manage or cancel the service through your Telstra My Account or by contacting Telstra support.

Why do I see a small AU$0–AU$1 Kayo Sports charge or a pending transaction?

Kayo (or the payment processor used by Apple, Google, or your bank) may place a small temporary authorization hold—often AU$1 or less—when you add or update a card, or when the system verifies your payment details. This is not a real charge and should either disappear from your pending transactions or be reversed within a few business days. If the amount posts and does not reverse, contact your bank first to confirm its status, then reach out to Kayo support if needed with a screenshot of the transaction.

Why am I getting multiple Kayo Sports charges in the same month?

Multiple Kayo charges in one month can happen if you have more than one active Kayo account under different email addresses, or if you’re being billed directly by Kayo and also via Apple, Google, or Telstra by mistake. It can also occur if a failed payment was retried or if you changed plans mid-cycle and were charged a prorated amount. Check all your email inboxes for Kayo welcome or receipt emails, review subscriptions under your Apple ID/Google account and any Telstra bundles, then cancel any duplicate or unwanted subscription; contact Kayo support with transaction details if you still can’t identify the extra charges.

How do I get a refund for a Kayo Sports charge I didn’t intend or don’t recognize?

Kayo’s standard policy is that subscriptions are prepaid and generally non‑refundable for change of mind, but they may review cases involving accidental sign‑ups, duplicate accounts, or unauthorized use. If you were billed directly by Kayo, contact them via help.kayosports.com.au with your full name, email used for Kayo, and a copy of the bank or card transaction for assessment. For subscriptions billed through Apple, Google, or Telstra, refunds must usually be requested through those providers’ refund processes, as they control the payment and cancellation rules.

How can I confirm which account or platform is being billed for my Kayo Sports subscription?

Start by searching your email (including spam folders) for “Kayo Sports” or “Welcome to Kayo” to find which email address is tied to an active subscription. Log in at kayo.com.au with that email and check ‘My Account’ to see whether your billing is ‘Kayo direct’ or via a third party like Apple, Google, or Telstra. If you can’t find any Kayo account that matches the card being charged, contact Kayo support with the last 4 digits of the card, the exact transaction amount and date, and the statement descriptor so they can help locate the relevant account.

How can I contact Kayo Sports about a billing issue or charge on my statement?

For billing questions, visit help.kayosports.com.au and browse the ‘Billing & Account’ section, where you can also access live chat or submit a support request. Have your account email, recent invoice or transaction details, and screenshots of the charge handy to speed up resolution. If your subscription is managed by Apple, Google, or Telstra, you may additionally need to contact their support, as Kayo cannot alter or refund charges processed by those third parties.

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