Keeper Security

Software98% confidence

Keeper Security is a cybersecurity company that provides password management, secrets management, and privileged access management solutions for individuals and organizations.

Chicago, IL
keepersecurity.com

About Keeper Security

Keeper Security is a cybersecurity company headquartered in Chicago, IL that specializes in password management, secrets management, and privileged access management for individuals, families, and organizations of all sizes. Its primary product, Keeper Password Manager, securely stores passwords, payment cards, and sensitive files in an encrypted digital vault, accessible across computers, phones, and browsers. Keeper also offers advanced business solutions including privileged access management, secure file storage, dark web monitoring (BreachWatch), secrets management for DevOps, and compliance-focused tools designed to help companies meet security and regulatory requirements.

A Keeper Security charge may appear on your bank or card statement when you purchase or renew a Keeper subscription, upgrade to a different plan, add extra secure file storage, or subscribe to add-ons like BreachWatch. Most consumer subscriptions are billed annually at a single charge (for example, Keeper Unlimited or Keeper Family plans), though in some regions or app stores you may see monthly charges. Business and enterprise customers are typically charged per user, per year, based on the selected plan and any add-on services. You may also see temporary authorization holds of small amounts when adding or updating a payment method, or at the start of a trial converting to a paid plan if you do not cancel before the trial ends.

If you see a Keeper Security charge and are unsure what it is, start by logging into your Keeper account at keepersecurity.com or via the Keeper app and checking the Billing or Subscriptions section for your current plan, renewal date, and invoices. Look for confirmation emails or receipts from Keeper in the inbox associated with your account, and check whether a family member, team member, or your employer set up a subscription using your card. To resolve issues, you can contact Keeper’s support through their Help Center, in-app support, or by submitting a ticket from keepersecurity.com/support. Common billing questions—such as cancelling auto-renewal, changing plans, or requesting a refund—are usually handled through your account settings or, if you purchased via the Apple App Store or Google Play, through those stores’ subscription management and refund processes.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Keeper Security.

  1. KEEPERSECURITY.COM +13129715702 US

Frequently Asked Questions

Why do I see a Keeper Security charge on my bank or credit card statement?

You’re most likely seeing a charge for a Keeper Password Manager subscription (such as Keeper Unlimited or Keeper Family), a business/enterprise license, or an add-on like BreachWatch or extra secure file storage. Charges are commonly billed as a single annual payment, and the descriptor may appear as “KEEPER SECURITY,” “KEEPER SECURITY INC,” or a similar variation. Log in to your Keeper account and go to Settings or Billing to confirm your active plan and transaction history.

What are the typical Keeper Security subscription prices and billing patterns?

Consumer plans are usually billed annually, such as Keeper Unlimited (single user) and Keeper Family (multiple users and shared storage), with prices shown per month but charged as one yearly payment; exact pricing and currency depend on your region and current promotions. Business and Enterprise plans are typically priced per user, per year (for example, Business Starter and Business plans) and may include add-ons like BreachWatch or extra storage. To see your exact pricing and renewal amount, sign in to keepersecurity.com, open your account or admin console, and review the Billing or Licenses section.

Why was I charged by Keeper Security after I thought I cancelled?

Keeper subscriptions renew automatically at the end of each billing period unless auto-renew is turned off before the renewal date. If you cancelled after your renewal processed, your subscription usually remains active until the end of the paid term and you will not receive a partial refund for unused time, unless required by local law or a specific promotion. Check your renewal date in your account under Billing, and verify that auto-renew is disabled for future periods.

How do I cancel or turn off auto-renewal for my Keeper subscription?

If you subscribed directly through keepersecurity.com, log in to your account, go to Settings or Billing/Subscriptions, and select the option to manage or cancel your subscription or disable auto-renewal; follow the on-screen steps until you receive a confirmation. If you purchased Keeper through the Apple App Store or Google Play, you must manage and cancel the subscription through your Apple or Google account’s Subscriptions section, not on Keeper’s website. You’ll typically retain access until the end of your current billing period after cancellation.

How can I request a refund for a Keeper Security charge I don’t recognize or no longer want?

First, identify whether your subscription was purchased directly from Keeper or via the Apple App Store, Google Play, or another reseller by checking your original receipt or your account’s Billing section. For direct purchases, you can submit a refund request through Keeper’s support page at keepersecurity.com/support or by replying to your purchase confirmation email—refund eligibility depends on timing, offer terms, and local regulations. For App Store or Google Play purchases, refunds must be requested through Apple or Google’s own refund process, as Keeper cannot issue refunds for transactions processed by those platforms.

Why do I see a small or $0 Keeper Security charge or a pending amount on my statement?

Keeper may place a small temporary authorization (often $0–$2) when you add or update a payment method to verify that the card is valid. These are not actual charges and should either disappear or convert to the correct subscription amount once processed. If an authorization remains pending for more than a few business days, contact your bank or card issuer and then reach out to Keeper support with a screenshot of the transaction for clarification.

Can a family member or my employer’s account cause a Keeper Security charge on my card?

Yes. Keeper Family plans allow one person to pay for multiple family members, so the primary account holder’s card will be charged even if other users are the ones actively using the service. In business or enterprise setups, a company administrator may enter a corporate card—if your personal card was used, it could be tied to a business account or trial that converted to paid. Check with family members, your IT department, or your manager, and review any Keeper invitations or activation emails sent to your address.

How can I contact Keeper Security about a billing or account issue?

You can reach Keeper through their official website at keepersecurity.com by visiting the Support or Help Center section, where you can submit a ticket or start a support request. Many users can also access support directly within the Keeper app or admin console, including live chat during certain hours. When contacting support, have details ready such as the last four digits of the charged card, the exact amount and date of the charge, and the email address(es) that might be associated with your Keeper account to help them locate your subscription quickly.

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