Question 1

Why do I see a charge from KevinHerman Creative on my card or bank statement?

Accepted Answer

KevinHerman Creative typically bills for custom design services such as logo/brand development, print materials, website design or development, motion graphics, and related marketing collateral. The charge is usually linked to a specific invoice for a project deposit, milestone payment, or final balance that you or your organization approved, often after receiving a proposal or estimate by email.([kevinhermancreative.com](https://kevinhermancreative.com/))

Question 2

Does KevinHerman Creative have monthly subscription plans or automatic recurring billing?

Accepted Answer

KevinHerman Creative operates as a freelance studio and does not advertise standard self‑serve subscription tiers (like Bronze/Silver/Gold plans) or trial-based memberships on its public website. Most billing is handled on a project-by-project or retainer basis, with timing and frequency of payments defined in your individual agreement or estimate. If you see recurring charges, they are likely tied to a custom retainer or maintenance arrangement you negotiated directly, not an automatically renewing online subscription.([kevinhermancreative.com](https://kevinhermancreative.com/))

Question 3

How are prices and project costs determined for KevinHerman Creative services?

Accepted Answer

Pricing at KevinHerman Creative is custom and depends on the scope of work—such as whether you need full branding, a single logo, a multi-page website, print campaigns, signage, or motion graphics. Rather than fixed public price lists, Kevin typically provides a tailored estimate or proposal after discussing your project requirements via phone or the website contact form. Your statement charge should correspond to the deposit or invoice amount detailed in that estimate.([kevinhermancreative.com](https://kevinhermancreative.com/))

Question 4

How can I cancel or pause an ongoing project or retainer with KevinHerman Creative?

Accepted Answer

Because work is custom, canceling or pausing is handled directly with Kevin rather than through an online account portal. Review your original proposal or agreement for any notice requirements and terms about canceling mid‑project, then contact Kevin via the phone number or contact form on the website to discuss next steps. Be aware that deposits and work already completed are typically not reversible, but future phases or recurring work can often be paused by mutual agreement.([kevinhermancreative.com](https://kevinhermancreative.com/))

Question 5

How do I request a receipt, invoice copy, or refund review for a KevinHerman Creative charge?

Accepted Answer

If you need a receipt or invoice copy, search your email for earlier correspondence from KevinHerman Creative related to branding, design, or website work—most estimates and invoices are sent electronically. If you still can’t find documentation, contact Kevin through the website’s “Connect” form or by phone and provide your business name, the charge amount, and the transaction date so he can locate the matching invoice. Since the work is custom design, full refunds are uncommon and typically limited to clear billing errors; adjustments are more often handled by clarifying scope or providing revisions rather than reversing charges.([kevinhermancreative.com](https://kevinhermancreative.com/))

Question 6

What if the KevinHerman Creative charge amount doesn’t match what I expected?

Accepted Answer

First, compare the amount on your statement to your signed estimate, most recent invoice, or any change orders you approved during the project—additional rounds of work or expanded scope can increase the final total. Also check whether the payment reflects partial work (a deposit or milestone) or a combined invoice covering several small tasks. If the amount still seems off, reach out to Kevin with your documentation so he can explain the line items or correct any mistake if one occurred.([kevinhermancreative.com](https://kevinhermancreative.com/))

Question 7

Can KevinHerman Creative place temporary or pending charges on my card?

Accepted Answer

KevinHerman Creative primarily bills via standard invoices rather than consumer-style checkout pages, so you’re more likely to see a single posted charge for the agreed amount than multiple authorization holds. However, if you paid through an online payment link or processor provided on an invoice, your bank or card network might briefly show a pending authorization before the final charge settles. If a small pending or duplicate amount does not post within a few days, it is usually just a temporary hold by your bank and should drop off automatically; if it doesn’t, contact both your bank and Kevin with details of what you’re seeing.([kevinhermancreative.com](https://kevinhermancreative.com/))

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