Question 1

Why was I charged by Kinatico or CVCheck when I only ordered a background check once?

Accepted Answer

Kinatico CVCheck typically charges per check or per package of checks at the time you submit the order, so a one-time background screening request will appear as a single transaction on your statement. However, if you ordered multiple checks (for example, a police check plus employment and qualification verifications), these may be bundled into one combined payment. Review your order history or invoices in your CVCheck or employer portal to see exactly which checks were included in the charge.

Question 2

What are typical charge amounts from Kinatico and why do they vary?

Accepted Answer

Kinatico’s fees depend on the type and number of checks or services purchased and whether they are for personal use or part of a corporate account. Simple checks (such as basic employment or reference verifications) are usually lower-cost, while more complex packages (such as international criminal checks, licence validation, or bundled compliance services) can be higher and are often priced in the tens to a few hundred Australian dollars. For business customers on Kinatico Compliance platforms, you may also see monthly or annual SaaS subscription fees in addition to per-check charges. Your exact pricing is detailed on your order confirmation and tax invoice, available through your online account.

Question 3

Why do I see a small or pending Kinatico charge on my card statement?

Accepted Answer

Kinatico may place a small temporary authorisation hold when you add or update a credit/debit card or when a new corporate account is first set up. This is a standard security step used to verify that the card is valid and that your bank approves online transactions. These small holds (often low dollar amounts) are not actual charges and should automatically drop off or be reversed by your bank within a few business days. If a pending amount remains for more than 7 business days, contact your bank and then Kinatico support with a screenshot of the transaction.

Question 4

How do I cancel or change a Kinatico subscription or automated compliance service?

Accepted Answer

If your organisation uses a Kinatico Compliance or other SaaS platform, only an account administrator can adjust or cancel the subscription from within the admin or billing settings. Log into your organisational portal and look for Billing, Subscription, or Account Settings to change plan levels, disable automated monitoring, or cancel renewals. For individually purchased CVCheck services, there is generally no ongoing subscription—charges are per order—but some employer or recruiter accounts may have scheduled or recurring checks that can be paused or stopped via the account’s settings or by contacting Kinatico support.

Question 5

How can I request a refund or dispute a Kinatico charge?

Accepted Answer

Refund eligibility depends on the type and stage of the service: once many background or verification checks have been lodged with third-party sources, fees are often non-refundable, but unused or duplicate orders may sometimes be credited or refunded. Start by logging into your Kinatico or CVCheck account to confirm which order the charge relates to and whether the check has already been processed. If you believe you were incorrectly charged, contact Kinatico via the support/contact form on kinatico.com or through your CVCheck help centre, including your full name, email used on the account, order ID, and a copy or screenshot of the bank transaction. They will review the details and advise whether a refund, credit, or correction is possible.

Question 6

Why am I being billed by Kinatico when my employer or recruiter arranged the checks?

Accepted Answer

Depending on how your screening was set up, the payment method may be your own card (entered when you completed your details) or your employer’s corporate account. In some workflows, candidates pay directly for their own background checks even though they were initiated by a recruiter or hiring company, which can result in a Kinatico/CVCheck charge you weren’t expecting. Check the invitation or registration emails you received—these will usually indicate who is responsible for payment—and review your CVCheck account to confirm the payment method used. If you believe your employer should have been billed instead, contact them first, then reach out to Kinatico with your order reference for clarification.

Question 7

How do I get a tax invoice or receipt for a Kinatico or CVCheck charge?

Accepted Answer

Invoices and receipts are typically generated automatically when you complete payment for a check or when a subscription renews. Log into your Kinatico or CVCheck account and navigate to Orders, Billing, or Invoices to download PDF copies for each transaction, which will include GST details for Australian customers where applicable. If you cannot access your account or the invoice you need is missing, contact Kinatico support through their website with your full name, email address, and transaction details, and request that the invoice be resent.

Question 8

How can I contact Kinatico about a mystery charge on my statement?

Accepted Answer

Visit kinatico.com and use the Contact or Support section to submit a billing enquiry, or follow the support links from the CVCheck site if your charge relates to background checks. When you contact them, provide the exact amount, currency, and date of the charge, the name shown on the card, and any reference number on your statement (for example, descriptors including “KINATICO” or “CVCHECK”). This information helps their team quickly locate the associated account or order and explain the reason for the charge or resolve any issue.

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