KLM Royal Dutch Airlines

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KLM Royal Dutch Airlines is the flag carrier airline of the Netherlands, operating international passenger and cargo flights worldwide.

Amstelveen, Netherlands
klm.com
Owned by Air France–KLM

About KLM Royal Dutch Airlines

KLM Royal Dutch Airlines is the flag carrier of the Netherlands and one of the world’s oldest airlines still operating under its original name. Headquartered in Amstelveen with its main hub at Amsterdam Airport Schiphol, KLM operates an extensive network of international passenger and cargo flights across Europe, the Americas, Africa, Asia, and the Middle East. Through klm.com and the KLM mobile app, customers can book flights, manage reservations, purchase extras (like seats and baggage), and join the Flying Blue loyalty program, which is shared with Air France and partner airlines.

A KLM charge may appear on your bank or card statement for a variety of reasons, including the purchase of flight tickets, checked baggage fees, seat selection, onboard purchases, or changes to an existing booking. You may also see charges for travel extras such as the CO₂ Impact compensation, lounge access, upgraded meals, or trip insurance sold in connection with a KLM ticket. Some customers see temporary authorization holds when they first book online, when KLM verifies a new card, or when a booking is priced in a different currency; these may show up as a pending KLM charge before converting into a final ticket charge or disappearing if the transaction isn’t completed.

If you’re unsure about a KLM Royal Dutch Airlines charge, start by checking your email for KLM e‑tickets or receipts, and log in to “My Trip” at klm.com using your booking code and last name to review recent purchases. Compare the date and amount of the charge to any flights you booked, changes made (like date changes or upgrades), or extras added. For further help, you can contact KLM customer service via the “All contact options” page on klm.com, the KLM app, or official KLM social media channels; be ready with the last 4 digits of the card charged, the exact amount, and your booking reference. If you suspect fraud or can’t match the charge to any booking, contact both KLM and your bank or card issuer promptly to dispute or block the transaction.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to KLM Royal Dutch Airlines.

  1. KLM 35314369001 NLD

Frequently Asked Questions

Why do I see a KLM Royal Dutch Airlines charge on my card if I haven’t flown yet?

KLM usually charges your card at the time of ticket purchase, not on the travel date. This means you may see the charge days or months before your actual flight. The charge amount should match the total shown on your e‑ticket or booking confirmation email. You can verify this by going to “My Trip” on klm.com and entering your booking code and last name.

What types of purchases can create separate KLM charges on my statement?

Besides the main flight ticket, you might see additional KLM charges for checked baggage, pre‑selected or extra‑legroom seats, upgrades to Business or Premium Comfort Class, lounge access, onboard Wi‑Fi, or voluntary date/route changes that incur a fee. Some extras are added after the initial booking—online, via the KLM app, or at the airport—and will appear as distinct transactions. Taxes or surcharges for ticket changes can also post as separate KLM charges.

Does KLM use authorization holds or temporary charges when I book?

When you book on klm.com or through the KLM app, KLM or its payment processor may place a temporary authorization hold to verify your card, especially for new cards or high‑value international bookings. This can appear as a pending charge, sometimes in a slightly different amount due to currency conversion. If the booking is not completed or is declined, the authorization should automatically fall off your account within a few business days, depending on your bank’s policies.

Why was I charged by KLM again after I changed or cancelled my flight?

If you changed your itinerary, KLM may charge a fare difference plus any applicable change fees, which can create a new charge separate from your original ticket. When cancelling, some tickets are non‑refundable or partially refundable; in those cases, KLM may keep a portion of the fare and refund only taxes or a residual amount, which can look like a mismatch between original and refunded sums. You can see a breakdown of what was refunded by checking your email or reviewing the refund status page linked from klm.com under ‘Refunds and compensation.’

How can I cancel my KLM booking or extras and stop future charges?

To cancel or modify a booking, go to klm.com and select “My Trip,” then log in with your booking code and last name; from there you can see if your ticket is changeable or refundable and, where allowed, cancel or change your flights. Many extras like seats or baggage can be changed or cancelled in the same section, subject to the fare rules you selected. For tickets booked via a travel agency or online travel site, you typically must contact that agency to cancel or adjust the reservation, though KLM can still assist with general information about your ticket conditions.

How do I request a refund from KLM for a charge I don’t recognize or for a cancelled flight?

For legitimate but unwanted services (like a cancelled or significantly changed flight), you can submit a refund request through the ‘Refunds and compensation’ section on klm.com by entering your ticket number or booking code. If you believe a charge is incorrect or duplicated, contact KLM customer service through their website, app, or phone so they can review the transaction details. Keep your e‑ticket number, booking code, and proof of the charge handy. If KLM confirms it’s not a valid charge and a refund is due, it is typically processed back to the original payment method within several business days, depending on your bank.

What are common KLM charge amounts and why do they vary so much?

KLM charges can range from small amounts (for seat selection, baggage, or name correction fees) to larger amounts for international round‑trip tickets. Prices vary based on route, travel dates, cabin class, and fare type (Light, Standard, Flex, etc.), as well as taxes and airport surcharges. If you see several smaller KLM charges around the time you booked, they may correspond to individual extras you selected during or after booking. Reviewing your itemized booking confirmation email is the best way to match each charge to a specific service.

How can I contact KLM about a charge on my bank statement?

Visit klm.com and go to the ‘All contact options’ or ‘Customer support’ section to find phone numbers and chat options specific to your country. You can also get help via the KLM app or through KLM’s verified social media accounts (such as X/Twitter and Facebook Messenger), where support agents can look up your booking after verifying your identity. Always provide the exact charge amount, transaction date, and the last 4 digits of the card used, along with any booking code or ticket number, so they can quickly locate the related transaction.

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