Kounta

Software90% confidence

Kounta is a cloud-based point-of-sale (POS) and payments platform primarily serving cafes, restaurants, and other hospitality businesses.

Sydney, New South Wales, Australia
kounta.com
Owned by Lightspeed Commerce Inc.

About Kounta

Kounta is a cloud-based point-of-sale (POS) and payments platform designed primarily for cafes, restaurants, bars, and other hospitality venues. Founded in Australia and based in Sydney, Kounta provides tools for taking orders, processing payments, managing menus, tracking inventory, and viewing real-time sales data from any internet‑connected device. The platform is typically used by business owners and staff, but it may also process customer card payments on behalf of these venues, which is why its name can appear on a bank or card statement. Kounta has since become part of Lightspeed, and in some regions its services are now offered under the Lightspeed brand, though “Kounta” may still appear in billing descriptors.

A Kounta charge may appear on your bank or card statement if you made a purchase at a venue that uses Kounta for its POS or payment processing. In many cases, the description will include the venue’s trading name plus a reference to Kounta, Lightspeed, or “Kounta Payments,” but sometimes only “Kounta” or a shortened descriptor appears. Hospitality venues using Kounta might also store your card for tabs, bar or restaurant accounts, catering orders, online ordering, or recurring invoices, so you may see one-time purchases, recurring charges (for regular orders or invoices), or adjustments such as tips and voided items. Business owners who subscribe to Kounta/Lightspeed’s software may see recurring monthly subscription charges for registers, add-ons, and integrated payment services.

If you’re unsure about a Kounta charge, first match the date and amount with your recent cafe, restaurant, bar, or takeaway purchases and consider places where you may have run a tab or used contactless/mobile payments. Check your email for digital receipts from the venue (they’re often sent via the POS), your food/ordering apps linked to the visit, or your business account invoices if you are a venue operator. To resolve questions, contact the venue you suspect first—they can look up the transaction in their Kounta system. If that fails, visit kounta.com (or the Lightspeed support site for your region) and reach out to customer support with the transaction date, amount, and the full billing descriptor from your statement; they can help identify the merchant or clarify subscription and billing issues. Common issues, such as double charges, pre-authorisation holds, tips, or subscription disputes, are usually resolved by either the venue issuing a refund/adjustment through Kounta or by Kounta/Lightspeed’s support reviewing the payment record.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Kounta.

  1. Kounta Redfern AU
  2. Kounta Redfern AUS

Frequently Asked Questions

Why do I see a charge from Kounta after paying at a cafe or restaurant?

Many cafes, restaurants, and bars use Kounta as their POS and payment processor. When you pay by card, the transaction may be processed through Kounta Payments or Lightspeed, so your bank statement can show "Kounta" (sometimes alongside or instead of the venue’s name). The charge amount should match your bill, including any tip or surcharge applied at the venue.

What are typical Kounta charge amounts I might see on my statement?

For customers dining or ordering, Kounta charge amounts usually correspond exactly to your food, drink, or takeaway total—often small to medium amounts such as coffee purchases, meals, or bar tabs. For business owners subscribed to Kounta/Lightspeed services, recurring monthly subscription charges are typically in the tens to low hundreds of dollars per month per site or register, depending on the features and add-ons you’ve selected. You may also see additional transaction-fee totals if you use integrated payments.

Why do I see a small or duplicate Kounta charge, or a pending amount that later disappears?

Some venues using Kounta may place a temporary pre-authorisation on your card for tabs (for example, at a bar) or to verify your card when you start a table or room charge. This can appear as a small or rounded pending amount that later adjusts to your final bill or disappears entirely if unused. If a pending Kounta charge does not clear or adjust within a few business days, contact the venue or your bank to investigate.

How do I cancel or change a Kounta/Lightspeed subscription for my venue?

If you are a business using Kounta/Lightspeed, log in to your Back Office/admin portal and go to the billing or subscription section to review your current plan, registers, and add-ons. From there, you can usually downgrade, remove add-ons, or request cancellation according to the terms for your region (often requiring changes before the next billing date). If you are unsure how to proceed, contact Lightspeed/Kounta support via their website so they can confirm deadlines, minimum terms, and any outstanding invoices.

How do I request a refund or dispute an incorrect Kounta charge?

If the charge relates to a purchase at a venue (for example, a cafe or restaurant), contact that venue directly first—they have access to your bill in their Kounta system and can issue refunds or adjustments where appropriate. Provide the date, exact amount, and, if possible, a copy of your receipt or bank statement. If you believe the payment was processed in error and the venue cannot assist, contact your bank to dispute the transaction and, if needed, reach out to Lightspeed/Kounta support with the transaction details so they can help locate the merchant.

Why am I being billed monthly by Kounta when I only expected a one-time setup?

Kounta operates on a subscription model for businesses, with recurring monthly charges for POS software, registers, and any optional add-ons. If you see a repeating Kounta charge, it is likely your active subscription renewing each month. Log in to your Back Office to review your plan and billing history, or contact Kounta/Lightspeed support if you believe you should no longer be subscribed.

How can I confirm which venue or account a Kounta charge belongs to?

Check the full billing descriptor on your statement, as it may include part of the venue’s trading name, city, or an internal reference alongside "Kounta" or "Lightspeed." Compare the date and amount to where you were dining or ordering around that time, and look for email/SMS receipts that might have come from the venue or via the Kounta system. If you still cannot identify it, contact Kounta/Lightspeed support through kounta.com, providing the date, currency, amount, and descriptor so they can help trace the underlying merchant account.

What support options are available if I still have questions about a Kounta charge?

For purchase-related questions, your fastest option is usually to contact the venue where you believe the transaction occurred, as they can immediately review and correct bills in Kounta. For subscription or technical billing issues (for example, if you are a venue operator), you can access support via the Lightspeed/Kounta help center, live chat, or email from within your Back Office or via kounta.com. They can clarify invoices, payment failures, plan changes, and account ownership concerns.

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