Question 1

Why was I charged by Kudoboard when I only meant to create a single card?

Accepted Answer

Kudoboard sells both one-time boards and ongoing business subscriptions, and it’s easy to confuse them. If you chose a Mini, Premium, or Milestone board, that is a single, one-time purchase tied to that specific board. If you selected a business or enterprise plan, that is typically a recurring subscription billed monthly or annually. Log into your account and visit the Billing or Plan/Settings area to confirm whether your charge is for a one-time board or a recurring plan.

Question 2

What are the typical prices for Kudoboard boards and subscriptions?

Accepted Answer

For individual use, Kudoboard commonly offers one-time boards such as Mini boards (best for 1–2 senders), Premium boards (for small groups), and Milestone boards (for large groups or frequent contributors), usually in the range of roughly $5–$30 per board depending on features and size. Business and workplace recognition plans are subscription-based and often priced per month or per year, with tiers that support multiple boards, company-wide usage, and admin controls. Exact pricing can change over time and by region, so the most accurate, up-to-date prices are listed on kudoboard.com/pricing and within your account’s upgrade screen. Always compare the amount on your statement with the price shown at checkout for your selected plan or board.

Question 3

Why do I see a small or duplicate Kudoboard charge, or a pending amount that later disappears?

Accepted Answer

Kudoboard may run a small temporary authorization (for example, a $1 hold) when you add or update your payment method to verify that your card is valid. This is not a real charge and should automatically drop off or be reversed by your bank within a few business days. In addition, some banks show both a pending and a finalized version of the same purchase for a short time; the pending entry usually disappears once the transaction settles. If a temporary hold does not clear after several days, contact your bank first, then reach out to Kudoboard support with a screenshot of your statement for review.

Question 4

How do I cancel a Kudoboard business or employee recognition subscription so I’m not charged again?

Accepted Answer

To cancel a recurring Kudoboard subscription, log into your Kudoboard admin account and navigate to the Billing or Subscription section in your account settings. From there, you can downgrade or cancel your plan so it does not renew at the next billing date; you will typically retain access until the end of your current paid period. If you don’t see a cancel option (for example, with certain enterprise contracts), submit a request through the Help or Contact form on kudoboard.com using your admin email address. Always cancel before the renewal date listed on your invoices or billing page to avoid the next automatic charge.

Question 5

How can I request a refund for a Kudoboard charge I don’t recognize or no longer need?

Accepted Answer

First, verify whether the charge corresponds to a board or subscription you created—check your email for Kudoboard receipts and log into kudoboard.com to review your boards and billing history. If you believe the charge was made in error, is duplicate, or you were unable to use the service, contact Kudoboard support through their website, including the charge date, amount, last four digits of the card, and any invoice or order numbers. Kudoboard reviews refund requests on a case-by-case basis and may offer refunds or credits for recent mistaken purchases, especially if the board has not yet been heavily used or shared. For suspected fraud, also notify your bank or card issuer immediately.

Question 6

Why am I still being billed by Kudoboard even though I only remember using it once for a celebration?

Accepted Answer

If you see repeated monthly or annual charges, you may have started a business or team recognition plan rather than buying a single one-time board. These plans auto-renew until cancelled and are often tied to your work email address. Log into Kudoboard with your work or admin email and open the Billing/Subscription area to see if you have an active recurring plan; if so, you can cancel renewal there. If you cannot locate the account, contact Kudoboard support with your statement details so they can identify which email or organization the subscription is under.

Question 7

Can multiple Kudoboard charges on the same day be normal?

Accepted Answer

Yes, it can be normal to see more than one Kudoboard charge on the same day if you purchased separate boards (for example, one birthday board and one farewell board) or upgraded multiple boards individually. You may also see separate transactions if tax or currency conversion is applied, depending on your location and card. Review your recent events and emails to see if you created or upgraded several boards around that time. If the number of charges doesn’t match your purchases, contact support with a list of the transactions so they can check for duplicates or errors.

Question 8

How can I find the receipt and details for a specific Kudoboard charge on my statement?

Accepted Answer

Receipts are typically emailed to the address used at checkout immediately after purchase, often from Kudoboard or their payment processor (such as Stripe). Search your email (including spam/junk folders) for “Kudoboard” and the approximate date or amount of the charge. You can also log into kudoboard.com and visit your Billing or Invoices section, where available, to download receipts and see exactly which board or subscription each payment corresponds to. If you still can’t find the receipt, contact Kudoboard support with your statement details and they can resend or confirm the invoice information.

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