LastPass

Software98% confidence

LastPass is a password manager and identity management service that securely stores passwords, generates strong credentials, and provides enterprise single sign-on and multifactor authentication solutions.

Boston, MA
lastpass.com

About LastPass

LastPass is a password management and identity security service based in Boston, MA. It securely stores and autofills your passwords, generates strong credentials, and lets you safely share logins with family or coworkers. In addition to its individual Free and Premium plans, LastPass offers Families, Teams, and Business tiers that include advanced admin controls, single sign-on (SSO), and multifactor authentication (MFA) for organizations. All data is protected with zero-knowledge encryption, meaning LastPass cannot see your master password or the contents of your vault.

A LastPass charge may appear on your bank or card statement when you pay for a Premium or Families subscription, or for a Teams/Business license purchased directly from lastpass.com. Most personal plans are billed annually (for example, Premium is typically around US$3/month billed once per year, Families around US$4/month billed once per year, though prices and currencies vary by country). You might also see a charge if a free trial or promotional period converted to a paid subscription, if you added more business users mid-term, or if a previous failed renewal was retried. In some cases, you may notice a small temporary authorization amount when you first add or update a payment method.

To verify a LastPass charge, first log in at lastpass.com and go to your Account or Billing section to review your current plan, billing history, and renewal date. Search your email for “LastPass receipt” or “LastPass payment” to locate invoices, and check whether a family member or company admin used your card for a Families, Teams, or Business account. If you still have questions, visit support.lastpass.com and sign in to submit a support ticket or access live support options available to paid tiers. For purchases made through the Apple App Store or Google Play, you’ll need to view and manage billing, cancellations, and refunds directly through your app store account, as LastPass cannot change those charges.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to LastPass.

  1. LASTPASS.COM SYDNEY AU
  2. LASTPASS.COM SYDNEY AUS

Frequently Asked Questions

Why do I see a LastPass charge on my card if I thought the service was free?

LastPass offers a Free plan, but charges apply if you upgraded to LastPass Premium, Families, Teams, or Business. Many upgrades occur from within the vault or mobile app, sometimes with an initial trial that converts to a paid annual subscription if not cancelled before the trial ends. Check your plan type under Account or Billing when signed in at lastpass.com to confirm which paid tier is active.

What are the typical LastPass subscription prices and billing cycles?

For individual users, LastPass Premium is typically around US$3 per month billed annually, and LastPass Families around US$4 per month billed annually (one charge per year, pricing varies by region and promotions). Business offerings such as Teams and Business are usually billed per user per month, also charged annually in a single invoice. Your exact amount, currency, and next billing date are listed on your LastPass invoice and in your Billing settings when logged in.

Why was I charged by LastPass after I cancelled or downgraded?

LastPass subscriptions are usually billed for a full year at the start of each term, and cancellations stop future renewals but do not retroactively refund the current period unless you qualify under their refund policy. If you cancelled after the renewal date, your account stays on the paid tier until the end of that billing cycle. Confirm your renewal date and current status in your Account/Billing page, and check the timestamp of your cancellation confirmation email.

How do I cancel my LastPass Premium or Families subscription?

Log in to your account at lastpass.com, go to Account or Billing, and look for the option to manage or cancel your subscription. Follow the on-screen steps until you receive a clear cancellation confirmation; keep that email for your records. If you subscribed through the Apple App Store or Google Play, you must cancel through your app store subscriptions page, as LastPass cannot cancel those directly.

How can I request a refund for a LastPass charge?

If you purchased directly from lastpass.com and are within LastPass’s refund window (typically 30 days for first-time purchases, though policies may vary by region and promotion), sign in and submit a support ticket at support.lastpass.com, including your invoice number, email address on the account, and the last four digits of the card charged. Refunds for subscriptions bought via the Apple App Store or Google Play must be requested through those stores’ refund processes, as LastPass does not control app store billing. Approved refunds usually return to the original payment method within several business days, depending on your bank.

Why do I see a small or pending LastPass amount on my statement?

When you add or update a payment method, LastPass or its payment processor may place a small temporary authorization (often around US$1) to verify the card. This is not a real charge and should disappear or convert to $0 once your bank releases the hold, typically within a few business days. If a larger amount remains pending, it may be the annual subscription renewal and should post as a completed transaction once your bank finishes processing.

How can I verify which LastPass account or plan was billed to my card?

Start by checking the email address that received the LastPass invoice or renewal notice, as that email is tied to the billed account. While signed in at lastpass.com with that email, open Account or Billing to see your plan type (Premium, Families, Teams, or Business) and the exact amount and date charged. If you manage multiple vaults or family/business users, review the Users or Family Members section to see who is covered by your subscription.

How do I contact LastPass about an unknown or incorrect charge?

Go to support.lastpass.com and sign in with the email you believe is associated with the charge, then open a billing or account support ticket and attach any relevant screenshots of the transaction. Paid customers may see additional support options, such as live chat or phone callbacks, depending on their plan and region. If you suspect fraud and cannot locate any related LastPass account, contact your bank or card issuer to dispute the charge and request that the card be secured or replaced.

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