Laundry Depot

Other90% confidence

Laundry Depot is a small chain of self-service and full-service laundromats in the Finger Lakes region of New York, owned by Hinkel Enterprises Inc. They offer coinless/card-operated machines, wash‑and‑fold service, and pickup and delivery for households and short‑term rentals.

Rochester, NY, USA
laundrydepotny.com
Owned by Hinkel Enterprises Inc.

About Laundry Depot

Laundry Depot is a regional laundromat brand based in the Finger Lakes area of New York, with flagship locations in Waterloo and Geneva. The business focuses on modern, clean self‑service laundromats and expanded services such as wash‑and‑fold and linen handling for vacation rentals and other hospitality clients. Public reports and local news coverage identify entrepreneur Chuck Hinkel as the owner of Laundry Depot and describe his growth from a single Waterloo laundromat into a small chain serving multiple communities, operated under his Rochester‑based company Hinkel Enterprises Inc.([fingerlakes1.com](https://www.fingerlakes1.com/2020/01/05/nearly-350k-invested-into-laundromat-on-hamilton-street-as-it-reopens-under-new-ownership/?utm_source=openai))

A charge reading “CTLP*HINKEL ENTERPRISE – ROCHESTER – NY” is typically a card transaction processed through the CTLP/Cantaloupe payment platform on behalf of Hinkel Enterprises’ laundromat operations. In practice, this most often corresponds to using a card at a Laundry Depot location (e.g., paying at a machine, kiosk, or in‑store terminal) or to related laundry services such as wash‑and‑fold or pickup and delivery. CTLP is a processor prefix, while “HINKEL ENTERPRISE” refers to the underlying merchant entity behind the Laundry Depot laundromats.([cardvcc.com](https://cardvcc.com/ctlp-charge-on-debit-card/?utm_source=openai))

If you have questions about a charge, first match the date and amount to any recent laundry visits or linen services in the Waterloo/Geneva/Finger Lakes area, and look for receipts or email confirmations from Laundry Depot or laundrydepotny.com. You can also contact Laundry Depot using the phone numbers or contact form on their website to confirm specific transactions, especially if the descriptor shows the CTLP prefix or variations of “Hinkel Enterprise.” For unauthorized or unrecognized charges, your bank can help block the card and initiate a dispute, but it’s often faster to confirm with the laundromat first in case the charge relates to a family member’s use of the machines or a pending authorization that has not yet settled.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Laundry Depot.

  1. CTLP*HINKEL ENTERPRISE - ROCHESTER - NY

Frequently Asked Questions

Why does my statement show “CTLP*HINKEL ENTERPRISE – ROCHESTER – NY” instead of Laundry Depot?

CTLP is a payment processor prefix associated with Cantaloupe and similar platforms, and “HINKEL ENTERPRISE” is the legal business entity behind the Laundry Depot laundromats. When you pay with a card at Laundry Depot machines or kiosks, the transaction may post under this processor + legal-name format rather than the storefront name, so a Laundry Depot visit can appear as CTLP*HINKEL ENTERPRISE on your statement.

What kinds of purchases at Laundry Depot typically create card charges?

Common Laundry Depot charges include starting self‑service washers or dryers with a card, paying for wash‑and‑fold service, or being billed for pickup and delivery of laundry or linens. In some locations, vending machines or in‑store kiosks that sell detergent or other items can also route payments under the same Hinkel Enterprises/Laundry Depot merchant account.

Can Laundry Depot charges appear as small or repeated amounts on the same day?

Yes. Because each washer or dryer cycle is a separate transaction, a busy laundry day can result in multiple small charges (for example, several $3–$8 authorizations or posts) from CTLP*HINKEL ENTERPRISE or Laundry Depot on the same date. This is normal for self‑service laundromats where you start each machine individually.

Does Laundry Depot place temporary holds or pending authorizations on my card?

Some card readers may place a temporary authorization amount (for example, a flat amount slightly higher than a single wash) when you tap or insert your card, then adjust it to the exact cycle cost once the transaction settles. These temporary holds may appear as pending CTLP*HINKEL ENTERPRISE charges and typically fall off or correct within a few business days.

How can I verify a specific Laundry Depot charge before disputing it with my bank?

First, check whether you or a family member recently used a laundromat in Waterloo, Geneva, or nearby Finger Lakes communities. Match the date and approximate time to your visit, and count how many machines or services you used against the number and size of charges. If anything seems off, contact Laundry Depot using the phone numbers or email listed on laundrydepotny.com, provide the date, amount, and last four digits of your card, and ask them to look up the transaction.

How do I request a refund or adjustment for a Laundry Depot transaction?

If a washer or dryer malfunctioned, a cycle didn’t start, or you were double‑charged, note the machine number, time, and transaction amount, then call or email Laundry Depot through the contact details on their website. In many cases they can issue a refund or credit after verifying the transaction in their card-processing system and confirming the equipment issue.

Is there a recurring subscription or contract with Laundry Depot that could cause repeated monthly charges?

Laundry Depot primarily operates on a pay‑per‑use model for in‑store laundry, but some commercial or vacation‑rental clients may have ongoing service relationships billed periodically. If you see repeating charges and you manage a rental or commercial account that uses Laundry Depot’s pickup and delivery service, review your service agreement or email invoices and contact them directly if you need to pause or change the billing.

How can I contact Laundry Depot or Hinkel Enterprises about a billing question?

You can reach Laundry Depot via the phone numbers published for the Waterloo and Geneva locations and through the contact email or form on laundrydepotny.com. If your bank statement shows CTLP*HINKEL ENTERPRISE, reference the charge date, exact amount, and last four digits of your card when you call or email so they can quickly locate the transaction in their system.

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