Question 1

Why do I see a charge from LegitScript on my business card or bank statement?

Accepted Answer

LegitScript charges are usually tied to business services such as merchant monitoring, risk intelligence tools, or certification programs for telemedicine, addiction treatment, or online pharmacy operations. The charge may be a recurring subscription fee, an annual certification renewal, a one-time application or assessment fee, or a payment for an expanded service scope under an existing contract. Check with your compliance, payments, or operations team to see who at your organization authorized or manages the LegitScript account.

Question 2

What are common LegitScript charge amounts and billing patterns?

Accepted Answer

Because LegitScript primarily serves businesses, amounts are often set contract‑by‑contract and may range from smaller recurring fees for a single certification to larger monthly or annual invoices for portfolio or merchant monitoring at scale. Many clients are billed on a monthly, quarterly, or annual schedule according to their service agreement, and certification programs typically renew on a yearly basis. If you see a repeating charge on the same date each billing cycle, it is likely a contracted subscription or certification renewal tied to your organization’s account.

Question 3

How do I cancel or change my LegitScript services to stop future charges?

Accepted Answer

To cancel or modify LegitScript services, the authorized account owner or billing contact at your organization should sign in to the LegitScript portal or reach out through the customer support or account management channels listed on legitscript.com. Because services are typically governed by a commercial agreement, cancellation terms (such as notice periods and minimum terms) are outlined in your contract or order form. Reviewing that document will tell you when billing can be stopped and whether services continue through the end of the current term.

Question 4

How can I request a refund or dispute a LegitScript charge?

Accepted Answer

Refunds and billing adjustments are handled case‑by‑case and depend on your service agreement and whether the work (such as certification review or monitoring) has already been performed. If you believe you were billed in error, gather the transaction details (date, amount, last four digits of the card, and any invoice numbers) and contact LegitScript through the support or contact options on their website to request a review. They can clarify what the charge covers and let you know whether a credit, refund, or billing correction is possible under your contract terms.

Question 5

Why do I see a small or pending "LegitScript" authorization on my account?

Accepted Answer

You may see a small authorization hold or pending transaction when a new payment method is added to your LegitScript account or when your card is updated. This temporary hold is used to verify that the card is valid and will typically disappear or convert to a finalized charge once the actual invoice is processed. If the authorization remains pending for more than several business days or posts as a separate final charge, contact your bank and LegitScript support with the transaction details for clarification.

Question 6

Where can I find my LegitScript invoices and receipts?

Accepted Answer

Invoices and receipts are usually sent to the primary billing contact’s email address on file with LegitScript and may also be accessible from the client account or billing portal. Search your email for "LegitScript" around the date of the charge, checking both inbox and spam folders, and confirm internally who is listed as the billing or accounts‑payable contact. If you still can’t locate documentation, use the contact form or client support information on legitscript.com and request a copy of the relevant invoice by providing your company name and transaction details.

Question 7

Can individual consumers be billed directly by LegitScript?

Accepted Answer

LegitScript’s services are primarily sold to businesses—such as payment processors, healthcare providers, addiction treatment centers, and online pharmacies—rather than to individual consumers. If you’re an individual and see a LegitScript charge, it’s most likely tied to a professional role (for example, using your personal card for business expenses or registering a healthcare or telehealth practice). If you do not recognize any business connection, contact your card issuer to rule out card misuse and then reach out to LegitScript with the transaction details for further investigation.

Question 8

How do I contact LegitScript about a charge I don’t recognize?

Accepted Answer

Visit legitscript.com and navigate to their Contact or Support section to reach the appropriate team, typically via an online form or listed email and phone options. Provide your full name, business name (if applicable), the date and amount of the charge, and the last four digits of the card so they can locate the transaction. For urgent or potentially fraudulent activity, also notify your bank or card issuer immediately so they can secure your account while the charge is being investigated.

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