Lemongrass Thai Cuisine Restaurant

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Independent Thai restaurant offering a range of classic Thai dishes such as curries, stir-fries and noodles in Portland, Victoria, Australia.

Portland, Victoria, Australia
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About Lemongrass Thai Cuisine Restaurant

Lemongrass Thai Cuisine Restaurant is an independent Thai restaurant located in Portland, Victoria, Australia. It focuses on classic, homestyle Thai dishes, including a variety of curries, stir-fries, noodle dishes like Pad Thai, fried rice, soups, and shared entrees. Guests can usually dine in, order takeaway, or place phone orders, and the restaurant often shares current opening hours, specials, and announcements through its Facebook presence rather than a standalone website.

A charge from Lemongrass Thai Cuisine Restaurant typically appears on your bank or card statement after you’ve paid for a meal in-restaurant, ordered takeaway, or used your card over the phone for an order. You may also see a charge through a delivery or ordering platform that processes payments on their behalf, in which case the descriptor may still reference “Lemongrass Thai” or similar. Some banks will first show a pending amount (an authorization hold) when the card is inserted or tapped, which is then finalized once the bill is closed, tips are added (if applicable), or any adjustments are made; in some cases, this can make it look like there are duplicate or changing amounts for a short period.

If you’re unsure about a Lemongrass Thai Cuisine Restaurant charge, start by checking your recent dining and takeaway history, including meals ordered for family members, group bills you may have paid or split, or phone orders where the card was provided verbally. Look for a receipt in your email, paper receipts from recent visits, or order confirmations from any delivery apps you use. To resolve questions, you can contact the restaurant directly during opening hours (their current contact details and hours are typically listed on Facebook under “Lemongrass Thai Cuisine” in Portland, Victoria); provide the charge date, amount, and the name on the card so staff can look up your order and reissue a receipt, explain a pending or adjusted amount, or help address any incorrect or duplicate charges. If an error is confirmed and cannot be fixed immediately by the restaurant, you can then follow up with your bank or card issuer to dispute the transaction.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Lemongrass Thai Cuisine Restaurant.

  1. LEMONGRASS THAI CUISIN PORTLAND AUS

Frequently Asked Questions

Why do I see a charge from Lemongrass Thai Cuisine Restaurant on my card statement?

This charge is usually for a dine-in meal, takeaway order, or phone order you placed with Lemongrass Thai Cuisine Restaurant in Portland, Victoria. If you paid for a group, covered the whole bill, or used your card for a family member’s order, the transaction may be higher than you expect. Also check any recent orders made via delivery or ordering platforms that might list the restaurant name in the payment description.

Why is the amount from Lemongrass Thai Cuisine Restaurant different from the total I remember?

The final amount can differ from the original subtotal if you added drinks, extras, or upgraded dishes at the table, or if you included a tip where your bank displays the adjusted total. If your bank first showed a pre-authorization (for example, a rounded or estimated amount) and then a second, final amount, you may temporarily see both until the pending amount drops off. If the difference seems incorrect, contact the restaurant with the exact date and time of your visit so they can review the bill.

Can Lemongrass Thai Cuisine Restaurant place an authorization hold or a pending charge on my card?

Yes. Some banks show an initial pending amount when your card is first tapped, inserted, or when a payment is keyed in over the phone. This is an authorization hold and can differ slightly from the final total if items are added or a tip is included. The pending charge should update to the final amount or disappear within a few business days; if it doesn’t, contact your bank and, if needed, the restaurant for clarification.

What are typical charge amounts I might see from Lemongrass Thai Cuisine Restaurant?

Individual mains and noodle dishes at independent Thai restaurants like Lemongrass Thai in regional Victoria commonly fall in a moderate price range, with total bills varying widely depending on the number of people and drinks ordered. Small takeaway orders might be a modest amount, while group dine-in meals with multiple shared dishes can be significantly higher. If the amount on your statement doesn’t match what you expect for the size of your order, ask the restaurant to confirm the itemized bill.

How can I get a copy of my receipt from Lemongrass Thai Cuisine Restaurant?

If you need a receipt, contact Lemongrass Thai Cuisine Restaurant directly during business hours and provide the date, approximate time, amount, and the name on the card used. They can usually look up the transaction from their point-of-sale records and reprint or confirm the details. You can find their current phone number and opening hours by searching for their Facebook page (Lemongrass Thai Cuisine Restaurant, Portland, Victoria).

How do I resolve a charge I believe is incorrect or duplicated from Lemongrass Thai Cuisine Restaurant?

First, compare your bank statement with any receipts or order confirmations you have to ensure the charge isn’t a final version of a pending amount. If it still appears incorrect or duplicated, call or visit the restaurant with the charge details so staff can check their records and, if necessary, process a void or refund on their terminal. If you cannot resolve it directly or disagree with the outcome, contact your bank or card issuer to initiate a dispute, providing any receipts or written communication from the restaurant.

Can I get a refund if there was an error with my order or I was overcharged?

If there was a clear billing mistake—such as being charged twice, charged for items you did not receive, or an incorrect total—the restaurant will generally try to correct it by issuing a partial or full refund on the same card that was used. Reach out to Lemongrass Thai Cuisine Restaurant as soon as you notice the issue, with your receipt and statement details. Refunds may take a few business days to appear on your card, depending on your bank.

How can I contact Lemongrass Thai Cuisine Restaurant about a charge on my statement?

To discuss a charge, contact the restaurant during their normal opening hours by phone or by visiting in person if you are local to Portland, Victoria. Their up-to-date contact number, address, and hours are usually listed on their Facebook page under “Lemongrass Thai Cuisine Restaurant.” When you reach out, have your statement (showing date, time, and amount), the last four digits of your card, and any receipts handy so staff can quickly locate the transaction.

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