LifeGrain

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LifeGrain is an Australian cafe operator that runs hospital-based cafés offering wholesome meals, snacks, and specialty coffee under the LifeGrain, Plume Café, and Tsubu Sushi brands.

Randwick, New South Wales, Australia
lifegrain.com.au

About LifeGrain

LifeGrain is an Australian café operator that runs hospital-based cafés focused on wholesome, convenient food and quality coffee for patients, visitors, and staff. Operating under the LifeGrain, Plume Café, and Tsubu Sushi brands, they offer fresh meals, sandwiches, sushi, snacks, baked goods, and specialty espresso beverages. Their locations are typically found inside or adjacent to hospitals and healthcare facilities across Australia, with head operations based in Randwick, New South Wales. More information about sites and offerings is available via their website at lifegrain.com.au.

A LifeGrain charge usually appears on a bank or card statement after you make an in-person purchase at one of their hospital cafés or branded kiosks (LifeGrain, Plume Café, or Tsubu Sushi). This may include a one‑off payment for coffee and food, a larger bill for family meals, or catering purchased through a hospital venue. In some cases, you might see a small pending or pre‑authorisation amount if your card was inserted, tapped, or stored in a mobile wallet and the terminal checked that funds were available; this should either convert to the final sale amount or drop off within a few business days. If your bank groups transactions by merchant, purchases made at different LifeGrain‑operated brands within the same hospital may all show the descriptor “LIFE GRAIN” or a similar variation.

If you’re unsure about a LifeGrain charge, start by checking your calendar and hospital visits on the date of the transaction and asking anyone who may have used your card (family members visiting a hospital, for example). Compare the exact amount to typical café spends (e.g., coffee and snack vs. multiple meals) and review any receipts, bank notifications, or mobile wallet history from that day. For further clarification, you can contact LifeGrain via the enquiry form at lifegrain.com.au or speak with the specific café on your next visit—providing the transaction date, exact amount, and the last four digits of your card will help them look up the sale. If you suspect fraud or don’t recognise the transaction at all, report it to your bank or card issuer immediately so they can investigate, reverse unauthorised charges where appropriate, and issue a new card if needed.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to LifeGrain.

  1. LIFEGRAIN PTY LTD LIVERPOOL AU

Frequently Asked Questions

Why do I see a LifeGrain charge on my statement if I was at a hospital?

LifeGrain operates hospital-based cafés and food outlets, so any coffee, snack, sushi, or meal you bought at a LifeGrain, Plume Café, or Tsubu Sushi site inside a hospital may appear on your statement as “LIFE GRAIN” or a similar descriptor. Check whether you, a family member, or visitor made a purchase at the hospital on that date—hospital staff purchases made during shifts can also show up this way. Your bank may not display the specific café brand name, only the parent operator name (LifeGrain).

Why is the LifeGrain amount slightly different from what I remember paying?

Differences usually come from add-ons (extra coffee shots, alternative milk, sauces), surcharges (such as public holiday or weekend surcharges where applicable), or rounding if you paid partly with cash or a voucher and partly by card. Sometimes a pre‑authorisation amount shows as pending before updating to the final sale total. Compare the final posted amount (not the temporary pending one) to your till receipt or digital wallet transaction history for the most accurate record.

Does LifeGrain run subscriptions or recurring meal plans that could cause repeat charges?

LifeGrain primarily processes one‑off café and food purchases and does not generally offer consumer subscription meal plans in the way streaming or gym services do. However, if your hospital or workplace has an internal catering account or staff charging arrangement managed by LifeGrain, multiple transactions may be processed through the same card or cost centre and appear as recurring charges. If you see repeated LifeGrain charges you don’t recognise, contact your hospital’s administration or LifeGrain via lifegrain.com.au with details so they can check whether these relate to a workplace or catering account.

Can LifeGrain place a temporary hold or pending charge on my card?

Some payment terminals or mobile payment systems may place a small temporary hold (or show a generic pending amount) when you tap or insert your card, especially if the final value isn’t known immediately. This is more common when running a tab or when multiple items are added before payment is finalised. The hold should either convert to the exact final purchase amount or disappear within a few business days. If a pending LifeGrain amount doesn’t resolve or duplicate charges appear, contact your bank for help and provide the transaction details.

How can I get a copy of a receipt for a LifeGrain café purchase?

If you need a receipt for reimbursement or tax purposes, first check whether you were given a printed receipt or an emailed/mobile wallet receipt at the time of purchase. If not, you can usually request a copy by visiting the same hospital café with your card and transaction details, or by contacting LifeGrain via the form at lifegrain.com.au including the date, approximate time, location (hospital name), amount, and last four digits of your card. They may be able to reprint or export a copy from their point‑of‑sale system, subject to how long ago the purchase was made.

How do I dispute or query a LifeGrain charge I don’t recognise?

Start by confirming no one else with access to your card (family members or colleagues at the hospital) made the purchase. If it still seems unfamiliar, note the exact amount, date, and any reference numbers from your statement and contact LifeGrain via their website or by speaking with the café manager at the relevant hospital, who may be able to locate the transaction. For suspected fraudulent use or if you cannot resolve it directly with the merchant, immediately contact your bank or card issuer so they can investigate, issue a chargeback if appropriate, and secure your account.

Does LifeGrain offer refunds if I was charged incorrectly or twice?

If you believe you were overcharged or charged twice for the same café transaction, return to the café with your bank statement or transaction screenshot and explain the issue; many billing errors can be corrected on the spot by issuing a refund or voiding a duplicate sale. If you are no longer at the hospital, you can reach out through lifegrain.com.au with full transaction details so they can review their records. Refund timing back to your card depends on your bank, but it commonly takes a few business days to appear once processed.

Why do charges from Plume Café or Tsubu Sushi show up as LifeGrain instead of their brand name?

Plume Café and Tsubu Sushi are brands operated by LifeGrain within hospital and healthcare locations, and the payment processing system often uses the parent company name for all transactions. As a result, your card statement may list “LIFE GRAIN” or a similar descriptor even if the receipt from the outlet shows Plume Café or Tsubu Sushi. Match the transaction date and amount with when you last bought coffee, sushi, or food at one of these outlets to confirm the charge.

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