Lighthouse Group Pty Ltd is an Australian company that operates RaffleLink, a digital raffle platform that enables charities, schools, and community organisations to run compliant online fundraising raffles, handling ticketing, payments, and draw management.
Lighthouse Group Pty Ltd is an Australian software company based in Upper Mount Gravatt, Queensland, that operates RaffleLink (rafflelink.com.au). RaffleLink is a compliant digital raffle platform used by charities, schools, sporting clubs, and community organisations across Australia to sell tickets online, securely process payments, manage draws, and meet state and territory fundraising regulations. When you buy a ticket in a fundraising raffle hosted on RaffleLink, your payment is processed through their system on behalf of the organisation running the raffle.
A charge from “Lighthouse Group Pty Ltd”, “Lighthouse Group QLD”, or similar may appear on your bank or card statement when you purchase raffle tickets through rafflelink.com.au. The charge amount usually corresponds to the total cost of the tickets you selected (including any transaction fees disclosed at checkout) for a specific raffle campaign. In some cases, you may see a one‑time charge for a single ticket purchase, multiple separate charges if you bought into more than one raffle, or a small temporary authorisation when your card details are first validated. RaffleLink is generally used for one‑off raffle purchases rather than ongoing subscriptions, but you might see repeat charges if you choose to support several raffles over time.
To verify this charge, search your email for a receipt or ticket confirmation from RaffleLink or the fundraising organisation around the date of the transaction, and compare the amount and date to your statement. You can also visit rafflelink.com.au and use the raffle details in your email to confirm the purchase, or contact the organiser named on your ticket for clarification about the transaction. If you still don’t recognise the charge, use the contact options on rafflelink.com.au (such as their support/contact form) and provide your full name, card type, approximate charge amount, and transaction date so they can locate the payment. For suspected fraud or unauthorised use, contact your bank or card issuer immediately to dispute the charge and secure your account.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Lighthouse Group Pty Ltd.
Why does my statement show a charge from Lighthouse Group Pty Ltd instead of the charity I bought raffle tickets from?
Lighthouse Group Pty Ltd operates the RaffleLink platform and processes payments on behalf of the charity, school, or community group running the raffle. Many card issuers display the payment processor or platform name (e.g., “Lighthouse Group Pty Ltd QLD” or similar) as the merchant descriptor instead of the fundraiser’s name. Check your email for a raffle ticket confirmation from RaffleLink around the transaction date; the ticket details should match the amount on your statement.
What are the typical amounts I might be charged by Lighthouse Group / RaffleLink?
The exact amount depends on the raffle you entered because ticket prices and bundles are set by the fundraising organisation, not by Lighthouse Group directly. Common patterns include round figures such as $5, $10, $20, $50, or bundle amounts like $25, $40, or $100, but these can vary widely. The total charge on your statement should match the total shown on your RaffleLink checkout and in your ticket confirmation email, including any fees disclosed at payment.
Does RaffleLink charge a recurring subscription or ongoing fee to donors or ticket buyers?
RaffleLink is generally used for one‑off raffle ticket purchases, so most buyers will only see a single charge per raffle they enter. You will not normally be placed on any recurring subscription or automatic billing plan simply by buying tickets. If you see multiple Lighthouse Group charges, it typically means you bought tickets for more than one raffle or made repeat purchases; review your email inbox for multiple raffle confirmations to verify.
How can I get a copy of my raffle ticket receipt or verify what this charge was for?
When you purchase tickets through RaffleLink, a receipt and ticket confirmation are automatically emailed to the address you entered at checkout. Search your inbox (and spam/junk folder) for terms like “RaffleLink”, “raffle ticket”, or the name of the fundraising organisation, around the date of the charge. If you cannot find the email, go to rafflelink.com.au and use their contact form, providing your full name, email used at purchase, approximate transaction date, and amount so they can resend your receipt if possible.
How do I cancel a raffle ticket purchase or request a refund from Lighthouse Group / RaffleLink?
Raffle ticket sales are often treated as donations and are usually non‑refundable once the transaction is completed, especially after the raffle has opened or been drawn. However, if you believe there has been an error (duplicate charge, wrong amount, or unauthorised use), contact the raffle organiser listed on your ticket and/or RaffleLink via the support/contact page on rafflelink.com.au as soon as possible. Provide your ticket number, transaction details, and reason for the request so they can review the situation in line with their refund and fundraising policies. For suspected fraud, also contact your bank or card issuer to dispute the charge.
Why do I see a small pending or $0–$2 authorisation from Lighthouse Group on my card?
RaffleLink’s payment processor may place a small temporary authorisation on your card when you first enter your payment details to verify the card is valid. This is not an actual charge and should either disappear or change to the final raffle ticket amount once your purchase is completed. If the small authorisation remains pending for several days without a matching ticket receipt, it should automatically fall off; if it does not, contact your bank or RaffleLink support for clarification.
How can I contact someone about a Lighthouse Group / RaffleLink charge I don’t recognise?
First, locate any raffle confirmation emails or receipts that might explain the charge, then confirm the details against your statement. If you still do not recognise it, go to rafflelink.com.au and use their contact or support form to reach the RaffleLink team, including your name, last four digits of the card used, approximate transaction date, and charged amount so they can investigate. You can also reach out directly to the fundraising organisation named on any raffle materials you have, as they can help confirm your entry. For urgent issues or suspected fraud, contact your bank or card issuer immediately.
What if I entered my email or details incorrectly when buying tickets on RaffleLink?
If your email address was entered incorrectly, you may not have received your ticket confirmation even though the charge went through. In this case, visit rafflelink.com.au and contact support, providing your full name, correct email, the raffle name if known, the approximate date, and the charge amount so they can try to locate your transaction and update your contact details. They may be able to resend your ticket confirmation or otherwise verify your entry with the raffle organiser.