Lightspeed Commerce

Software93% confidence

Lightspeed Commerce is a cloud-based point-of-sale and commerce platform that provides software and payment solutions for retail, restaurant, and e-commerce businesses.

Montréal, Québec, Canada
lightspeedhq.com

About Lightspeed Commerce

Lightspeed Commerce is a cloud-based point-of-sale (POS) and commerce platform used by retail stores, restaurants, golf courses, and e‑commerce businesses to manage sales, inventory, payments, and customers. Based in Montréal, Québec, Canada, Lightspeed offers products such as Lightspeed Retail, Lightspeed Restaurant, Lightspeed Golf, Lightspeed eCom, and Lightspeed Payments. Businesses use Lightspeed to run in‑store registers, online shops, tableside ordering, reporting and analytics, staff management, and integrated payment processing across multiple locations.

A Lightspeed charge may appear on your bank or card statement when you buy software subscriptions (monthly or annual), pay for integrated payment processing fees through Lightspeed Payments, purchase hardware (like card terminals, cash drawers, or iPads), or renew add‑ons such as advanced reporting or e‑commerce modules. Many merchants sign up on a subscription basis, so you might see recurring monthly or yearly debits under descriptors like “LIGHTSPEED COMMERCE,” “LIGHTSPEEDHQ,” or “LIGHTSPEED PAYMENTS.” You may also see temporary authorization holds when setting up payment processing, updating your card, or when Lightspeed verifies a new payment method—these are typically small or round‑number pending amounts that drop off after a few days. Trial periods that convert to paid plans can also trigger a first full subscription charge if not cancelled before the trial ends.

To verify a Lightspeed Commerce charge, start by checking if you, your business, or someone on your team recently signed a Lightspeed subscription agreement, activated Lightspeed Payments, or ordered POS hardware. Look for invoices or receipts in the email account used during signup, or log in to your Lightspeed back office at lightspeedhq.com to review your billing section, active subscriptions, payment history, and statements. If you still have questions, you can contact Lightspeed support via the Help/Support section in your account, through their support portal, or by calling the regional support number listed at lightspeedhq.com/contact. Common resolutions include identifying which location or store the subscription belongs to, cancelling unused services going forward, requesting clarification on processing fees, or confirming that temporary authorization holds will automatically reverse if not captured as a final charge.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Lightspeed Commerce.

  1. LIGHTSPEED RETAIL INC. NEW YORK US

Frequently Asked Questions

Why am I seeing a recurring Lightspeed Commerce charge every month?

Lightspeed Commerce operates on a subscription model for its products such as Lightspeed Retail, Lightspeed Restaurant, Golf, and eCom. If you see a recurring monthly charge, it’s typically for your POS or e‑commerce software plan, and possibly additional add‑ons (like advanced reporting or loyalty tools). You can confirm this by logging into your Lightspeed back office and navigating to the Billing or Subscription section to see which plan and add‑ons are active. If your account is on an annual plan paid monthly, you will still see a regular monthly debit at the agreed rate.

What are typical Lightspeed Commerce subscription prices and why might my amount be different?

Lightspeed offers several tiers that generally range from entry‑level plans for small locations to more advanced or multi‑location plans at higher monthly rates, often starting in the low hundreds of dollars per month per location. Your exact amount can vary based on your region, contract term (monthly vs. annual), included software modules (Retail, Restaurant, Golf, eCom), and any add‑ons or negotiated enterprise pricing. Taxes and third‑party integrations may also affect the final billed total. To see your specific pricing, review your original service agreement or check the Billing section in your Lightspeed account.

How do I cancel or pause my Lightspeed Commerce subscription to stop future charges?

To cancel or change your Lightspeed subscription, you generally need to contact Lightspeed directly—changes usually can’t be fully completed just by uninstalling the app or closing your store. Log into your Lightspeed back office, go to Help/Support or Billing, and follow the instructions for subscription changes, or reach out to your account manager or Lightspeed Support using the contact details in your contract. Keep in mind that many Lightspeed plans are term‑based (e.g., 12–36 month contracts), so early termination fees or waiting until the end of your current term may apply. Always request written confirmation of cancellation and keep a copy for your records.

How can I request a refund or dispute a Lightspeed Commerce charge?

If you believe you were billed in error, contact Lightspeed Support or your account manager as soon as possible with your business name, account ID, invoice number, and screenshots of the charge. Refunds are evaluated based on your contract terms, billing date, and whether services or hardware have already been activated or shipped, so not all charges are refundable—especially for past periods of active service. You can open a support ticket through the Lightspeed support portal or call the regional support line listed at lightspeedhq.com/contact to discuss your options. If a resolution can’t be reached and you believe the charge is unauthorized, you may also contact your bank or card issuer to dispute it, but this can affect your Lightspeed account status.

Why do I see a small or temporary Lightspeed charge that later disappears?

Lightspeed may place a small authorization hold or test charge when you first set up or update a payment method, or when onboarding to Lightspeed Payments. These are not actual fees; they are temporary holds used to verify that your card or bank account is valid and will typically disappear or be reversed automatically within a few business days. You might also see pending amounts related to processing settlements that adjust once your final processing fees are calculated. If a pending hold doesn’t clear after several days, contact Lightspeed Support with the transaction date and amount for clarification.

What are common Lightspeed Payments charges and how do I recognize processing fees on my statement?

If you use Lightspeed Payments to process customer cards, you’ll see deposits (batches) and associated processing fees on your bank statement, often labeled with “Lightspeed Payments” or similar descriptors. Fees are typically deducted either from each payout or in periodic lump sums, depending on your configuration and region. The amounts will vary based on your transaction volume, card types, and agreed processing rates. You can review detailed payout reports and fee breakdowns in the Payments or Reports section of your Lightspeed back office to match bank activity to specific batches.

How do I find invoices or receipts related to my Lightspeed Commerce charges?

Invoices and receipts for Lightspeed subscriptions and services are usually sent to the billing email address you provided when you signed up and are also available in your account portal. Log into your Lightspeed back office, then go to Settings or Billing/Invoices to download PDF copies of past invoices, which will list the plan, add‑ons, taxes, and billing period. If you don’t have access to the billing email or can’t log in, contact Lightspeed Support with your business name, location, and any known account details so they can help locate your account and resend invoices. Keeping these invoices makes it easier to reconcile statement charges with your accounting records.

Who can I contact at Lightspeed Commerce if I still don’t recognize this charge?

If you cannot identify the charge after checking your internal subscriptions and locations, contact Lightspeed Support directly. Visit lightspeedhq.com/contact to find regional phone numbers and links to the support portal, or use the Help/Support option inside your Lightspeed back office if you have access. Provide your full legal business name, the last four digits of the card or account charged, the amount, date, and any statement descriptor text (e.g., “LIGHTSPEEDHQ*RETAIL”). Support can usually trace which account or location the charge belongs to and clarify whether it’s a subscription fee, hardware purchase, or payment-processing related charge.

This merchant is in the Software category

Browse all

Related Merchants

Google
Trello
Dext
Atlassian
OpenAI

Compare Lightspeed Commerce

vsGooglevsTrellovsDext

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you