Livestorm

Software98% confidence

Livestorm is a software company that provides a browser-based video engagement and web conferencing platform for webinars, virtual meetings, and online events.

Paris, France
livestorm.co

About Livestorm

Livestorm is a browser-based video engagement platform designed for webinars, virtual meetings, product demos, and large online events. Headquartered in Paris, France, Livestorm focuses on making it easy to host and manage live, on-demand, and automated sessions directly from a web browser—no software download required for attendees. The platform includes tools for registration pages, email reminders, polls, Q&A, analytics, and integrations with CRMs and marketing tools, making it popular with sales, marketing, and customer success teams.

A Livestorm charge on your bank or card statement typically appears when you or your organization has subscribed to one of their paid plans, upgraded from a free trial, or purchased additional event capacity or hosts. Common scenarios include recurring monthly or annual subscription fees, prorated charges when adding users or changing plans mid-cycle, and occasional overages if your usage exceeds plan limits (depending on your contract). You may also see a temporary authorization or small test charge when updating your payment method, which usually disappears after a few business days.

If you don’t immediately recognize a Livestorm charge, start by checking whether you or a colleague signed up for a free trial that later converted to a paid plan, or whether your company uses Livestorm for webinars or online events. Log in to your Livestorm account at livestorm.co and go to the billing or subscription section to view invoices, plan details, and upcoming charges. For questions or disputes, you can contact Livestorm support through their Help Center or contact form on livestorm.co, providing the last 4 digits of the card, the charge amount, and date; they can help you identify the associated workspace, adjust or cancel a subscription, and discuss eligibility for refunds according to their billing and cancellation policies.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Livestorm.

  1. LIVESTORM LIVESTORM PARIS FRA
  2. LIVESTORM PARIS 09 FRA

Frequently Asked Questions

Why do I see a recurring Livestorm charge on my card or bank statement?

A recurring Livestorm charge usually means you’re paying for an active subscription to their webinar and video engagement platform. This could be a monthly or annual plan tied to your Livestorm workspace, often billed per host or based on event/attendee limits. Check your account at livestorm.co under Billing/Subscription to see which plan is active and when your next renewal is scheduled.

What are typical Livestorm subscription amounts I might see charged?

Livestorm commonly offers tiered plans (such as Pro/Business/Enterprise) with pricing that depends on the number of hosts, event duration, and attendee capacity, and whether you’re billed monthly or annually. Charges can range from lower amounts for small teams to higher, custom-priced invoices for larger organizations. Because prices and currencies vary by region and contract, the most accurate amounts are listed on your invoices and on the pricing page at livestorm.co/pricing.

Why was I charged by Livestorm after a trial or when I thought it was free?

If you started on a free trial or limited free plan and entered payment details, your account may have automatically converted to a paid subscription at the end of the trial or when your usage exceeded free limits. Livestorm typically sends email notifications about upcoming renewals or plan changes, but those can be missed or filtered. Log into your Livestorm workspace, go to Billing/Subscription, and review your plan history and renewal date to confirm how the charge was triggered.

How can I cancel or pause my Livestorm subscription to stop future charges?

To cancel your Livestorm subscription, log in at livestorm.co, go to your workspace settings, then open the Billing or Subscription section and follow the prompts to downgrade or cancel. Cancellations generally take effect at the end of your current billing period, so you keep access until that date and won’t be billed again unless you reactivate. If you’re on a custom or Enterprise contract, you may need to contact your Livestorm account manager or support to handle cancellation and notice periods defined in your contract.

How do I request a refund or dispute a Livestorm charge I don’t recognize?

If you believe you were charged in error, first verify whether anyone in your organization created a Livestorm workspace using your company email or card. Then contact Livestorm support through their Help Center or contact form, including the charge date, exact amount, card brand, and last 4 digits so they can locate the payment. Refunds are handled case by case according to Livestorm’s refund and cancellation policies—unauthorized or duplicate charges, or unused renewals caught quickly, may be eligible for partial or full refunds.

Why do I see a small or temporary Livestorm charge that later disappears?

Livestorm or its payment processor may place a small authorization hold when you add or update a payment card to verify that it’s valid. This can appear as a low-value or $0–$1 pending charge on your statement. It is not an actual debit and typically drops off automatically within a few business days without posting as a final charge.

Can Livestorm charges vary from month to month?

Yes, your Livestorm charges can change if you modify your plan, add or remove hosts, switch between monthly and annual billing, or purchase add-ons such as higher attendee capacity. In some cases, you may see prorated charges or credits on your next invoice when changes occur mid-cycle. You can see a line-by-line breakdown of what you’re paying for by downloading invoices from the Billing section of your Livestorm account.

How can I confirm which Livestorm account or workspace is linked to this charge?

If you manage multiple workspaces or your company has several teams using Livestorm, a charge may come from a workspace you don’t log into often. Check emails from Livestorm for invoices or billing notices, which will list the workspace name. If you still can’t identify it, contact Livestorm support with the transaction details; they can use the payment information to tell you which workspace and email address are associated with the charge, subject to security and privacy checks.

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