Question 1

What types of LiveU services or products typically result in recurring charges?

Accepted Answer

Recurring charges from LiveU often come from service plans attached to its transmission units (such as bonded cellular field units), LiveU Solo subscriptions, data/connectivity packages, and cloud or software licenses. Many of these are billed monthly or annually and renew automatically unless cancelled or changed before the renewal date. Support and maintenance contracts for enterprise customers may also be billed on a recurring basis.

Question 2

What are common amounts I might see from LiveU on my statement?

Accepted Answer

Because LiveU serves both individual creators and large broadcasters, amounts can vary widely. Smaller charges often relate to LiveU Solo or similar creator-focused services, commonly in the tens of dollars per month, while enterprise connectivity, data, and support plans can range much higher. You may also see larger one‑time charges for hardware purchases, rentals, or annual prepayments for service bundles. The exact price should match a quote, contract, or pricing plan you previously agreed to with LiveU or a reseller.

Question 3

Why do I see a LiveU charge if I thought I was only using a free or trial plan?

Accepted Answer

Some LiveU services and promotions may start with a discounted or trial period that automatically rolls into a paid subscription unless cancelled before the end of the trial. If you entered your payment details to activate or extend a trial, the card on file may be charged once the trial expires. Check your emails from LiveU for notices about the end of your trial and log in to your account to see when your current billing period began and whether a trial converted to a standard plan.

Question 4

How can I cancel or pause my LiveU subscription or service plan?

Accepted Answer

To cancel or change a LiveU service, sign in to your relevant account (for example, your LiveU Solo or cloud account) and go to the billing or subscription section to manage your plan. Enterprise or contracted customers may need to contact their LiveU account manager or the billing/support team directly to request cancellation or suspension according to the terms of their agreement. Be sure to review any notice periods or minimum contract terms, as many professional plans require advance notice before the next renewal date to avoid another billing cycle.

Question 5

How do I request a refund or dispute a LiveU charge I don’t recognize?

Accepted Answer

Begin by locating any invoice or receipt associated with the charge—these are usually emailed from a LiveU billing address or accessible through your account portal. If you still don’t recognize the charge, contact LiveU support through the contact form or support section on liveu.tv, providing the transaction date, amount, last four digits of the card, and any invoice numbers you have. Refund eligibility depends on the service type, time since billing, and contract terms, but LiveU’s billing team can clarify what adjustments or credits are possible and investigate potential billing errors or unauthorized use.

Question 6

Why do I see a small or pending LiveU charge that later disappears?

Accepted Answer

Small or pending LiveU amounts—often low-dollar values—can be temporary authorization holds used to verify your payment method when you sign up, update a card, or change your plan. These are not final charges and should automatically drop off or be reversed by your bank within a few business days. If a pending amount remains for an unusually long time, contact your bank and reach out to LiveU support with a screenshot of the transaction so they can confirm whether it was an authorization only.

Question 7

Can LiveU charges appear under a different name or descriptor on my statement?

Accepted Answer

Yes. Depending on your region and how your account is set up, charges may appear as “LIVEU,” “LIVEU INC,” “LIVEU TV,” or a similar descriptor referencing the company name, website, or a local billing entity. In some cases, if you work through a reseller or partner, the charge may appear under that partner’s name even though it relates to LiveU services. Compare the descriptor with any invoices you’ve received and, if in doubt, ask LiveU or your reseller to confirm the billing entity.

Question 8

How do I contact LiveU about a billing or account-specific question?

Accepted Answer

Visit liveu.tv and use the Contact or Support section to reach their billing or customer support team by web form, email, or phone, depending on your region. If you’re an enterprise customer, you may also have a dedicated account manager whose contact details are in your contract or onboarding documentation. When you reach out, include your company or channel name, primary account email, and any invoice or order numbers so they can quickly look up your account and explain the charge.

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