Lola's Cupcakes

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Lola’s Cupcakes is a UK-based bakery chain specializing in freshly baked cupcakes, cakes, brownies, and sweet treats for retail purchase and special occasions.

London, United Kingdom

About Lola's Cupcakes

Lola’s Cupcakes is a London-based bakery brand known for its freshly baked cupcakes, layer cakes, brownies, and other sweet treats. They operate kiosks and shops across London (often in train stations and shopping centres) and offer an extensive online ordering service for birthdays, weddings, corporate events, and seasonal celebrations. Their menu includes classic and premium cupcake flavours, vegan and gluten-free options, and fully customized cakes with personalized decorations.

A charge from “SP Lola’s cupcakes” on your card statement likely comes from a purchase made in one of their physical locations or via their online shop, which uses Shopify’s payment processing (hence the “SP” prefix). This could be a one-off purchase of cupcakes or a celebration cake, an online pre-order for collection or delivery, or a corporate or catering order. The amount will typically correspond to the cost of the baked goods plus any delivery or customization fees.

If you’re unsure about a Lola’s Cupcakes charge, start by checking your email for an order confirmation from Lola’s Cupcakes or Shopify, as well as any receipts from in-store purchases. You can log into your account on their website to review past orders if you created one at checkout. For further clarification or billing questions, contact Lola’s customer service via the contact form or phone number listed on their website, providing the transaction date and amount so they can locate the order. If you still don’t recognize the charge, you can dispute it with your card issuer after confirming that no one with access to your card details made the purchase.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Lola's Cupcakes.

  1. SP Lola’s cupcakes

Frequently Asked Questions

Why does my statement show “SP Lola’s cupcakes” instead of just Lola’s Cupcakes?

The “SP” prefix indicates the payment was processed via Shopify’s payment platform. The actual merchant is Lola’s Cupcakes, and the charge relates to an order placed in-store or through their online shop.

What types of purchases typically result in a charge from Lola’s Cupcakes?

Charges usually come from buying cupcakes, whole cakes, brownies, or other treats either at a Lola’s Cupcakes kiosk/shop, or from placing an online order for collection or delivery. Corporate or custom celebration cakes can also result in higher-value charges.

How can I see the details of my Lola’s Cupcakes online order?

Check the confirmation email sent at the time of purchase, which includes your order number, items, and total. If you created an account at checkout, you can log into lolascupcakes.co.uk to view your order history and invoices.

How do I change or cancel a Lola’s Cupcakes order and get a refund?

Lola’s Cupcakes generally requires changes or cancellations to be made within a specific time frame before the scheduled collection or delivery date. Visit lolascupcakes.co.uk and review their terms, then contact customer service with your order number to request a change, cancellation, or potential refund.

Does Lola’s Cupcakes place any temporary or pending charges on my card?

For online orders, you may see a pending authorization when you submit payment. This typically finalizes to the exact order amount once the payment is captured. If a pending charge remains or duplicates appear, contact Lola’s customer service or your card issuer for clarification.

I don’t recognize a Lola’s Cupcakes charge—what should I do?

First, ask household members or colleagues if they placed an order, and search your email (including spam) for any Lola’s Cupcakes or Shopify receipts around the transaction date. If you still don’t recognize it, contact Lola’s via their website with the transaction details; if unresolved, report it to your card issuer as a potential unauthorized charge.

How can I contact Lola’s Cupcakes about a billing issue?

You can contact Lola’s Cupcakes through the contact form or email address listed on lolascupcakes.co.uk, or by calling their customer service phone number during business hours. Include your name, order number, and the last four digits of the card used to help them locate the transaction quickly.

Are there recurring or subscription charges from Lola’s Cupcakes?

Lola’s Cupcakes typically processes one-time charges per order rather than recurring subscriptions. If you see multiple similar charges, they usually correspond to separate orders or pre-orders placed on different dates.

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