Loom

Software95% confidence

Loom is a software company that provides a video messaging platform for recording and sharing quick screen, camera, and audio videos for work communication and collaboration.

San Francisco, CA
loom.com
Owned by Atlassian

About Loom

Loom is a video messaging platform used by businesses, educators, and teams to record and share quick screen, camera, and audio videos. Instead of writing long emails or scheduling meetings, users can create short video walkthroughs, product demos, training clips, and feedback recordings that are instantly shareable via a link. Loom offers desktop and mobile apps, a Chrome extension, and web-based recording, with features like viewer insights, transcription, call-to-action buttons, and workspace collaboration. The company is headquartered in San Francisco, CA, and serves millions of users worldwide at loom.com.

A Loom charge on your bank or card statement typically appears when you (or someone in your organization) pays for a Loom paid plan, such as Business or Enterprise. Common scenarios include upgrading from the free plan, adding paid creator seats to a workspace, renewing a monthly or annual subscription, or moving from a trial to a paid plan after the trial ends. Charges may show as LOOM, LOOM.COM, or a similar descriptor, and can be billed per user/seat. You may also see small temporary authorization holds when you first add or update a card, which are released automatically and do not become real charges.

If you don’t recognize a Loom charge, first log in at loom.com using any work or personal emails you might have used, then check Workspace Settings → Billing to view invoices, plan type, and next renewal date. Look for billing emails from Loom in your inbox or company finance mailbox, as receipts are usually emailed to the billing contact on the account. For help, visit support.loom.com to open a ticket or use the in-app help widget from your Loom workspace. If you still suspect unauthorized use, ask your company admin if they manage a Loom subscription, and if needed, contact your bank/card issuer to dispute unfamiliar charges after you’ve checked directly with Loom Support.

Bank Statement Variations

7 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Loom.

  1. LOOM SUBSCRIPTION +16284003532 US
  2. LOOM SUBSCRIPTION +16780000000 US
  3. LOOM SUBSCRIPTION +16284003532 CA
  4. LOOM SUBSCRIPTION +16284003532 USA
  5. LOOM SUBSCRIPTION \140 2nd StreetFloor 3
  6. OPENTEST INC(DBA LOOM) San Francisco CA
  7. OPENTEST INC(DBA LOOM)\720 Market Street

Frequently Asked Questions

What Loom subscription plans might be causing this charge?

Loom commonly charges for its Business and Enterprise plans, which are billed per creator seat. The Business plan is typically around $12.50–$15 per creator per month (often discounted when billed annually), while Enterprise pricing is custom and billed based on a contract. You might also see prorated charges if you add or remove users mid-cycle, or if you switch from monthly to annual billing.

Why was I charged by Loom after a free trial?

When you start a Loom free trial for a paid plan, you’re usually asked to enter a payment method that will be charged automatically at the end of the trial unless you cancel. If you don’t downgrade back to the free plan or cancel the paid subscription before the trial expires, Loom converts your trial to a paid Business (or agreed) plan and bills you for the first term. You can confirm this in loom.com under Workspace Settings → Billing, where your trial dates and current plan are shown.

How do I cancel or downgrade my Loom subscription to stop future charges?

To cancel a paid Loom plan, log in at loom.com, go to your workspace, then navigate to Workspace Settings → Billing → Manage Plan. From there you can downgrade to the free plan or cancel auto-renewal at the end of your current billing period. You’ll generally retain access to paid features until the end of the current cycle, and Loom does not usually offer partial refunds for unused time after renewal. Make sure you’re managing the correct workspace if you belong to more than one.

Why do I see a small Loom charge or $0–$1 authorization on my statement?

Loom may place a small temporary authorization (often $0–$1) when you first add or update a credit card to verify that the payment method is valid. This is not a real charge and should disappear or be reversed by your bank within a few business days. If the small amount settles instead of dropping off, check your Loom billing page to see if it corresponds to a prorated upgrade or tax adjustment, and contact Loom Support if it looks incorrect.

How can I get a copy of my Loom invoice or receipt for this charge?

Sign in to loom.com with the account that manages billing, then go to Workspace Settings → Billing → Invoices or Payment History. There you can download PDF invoices and receipts for each transaction, which include the billed amount, tax, billing period, and last four digits of the charged card. If you can’t access the billing workspace, ask your organization’s Loom admin or finance owner, or contact Loom Support via support.loom.com for invoice assistance.

How do I request a refund for a Loom charge I didn’t intend to make?

Loom’s standard policy is that subscriptions renew automatically and are non-refundable for the current billing period, but they may review refund requests in cases like accidental upgrades, duplicate workspaces, or unauthorized use. First, cancel or downgrade your subscription under Workspace Settings → Billing so future renewals stop. Then submit a support request at support.loom.com (include the charge date, amount, last four digits of your card, and the email on the account) and Loom’s team will advise whether a refund or credit is possible.

Why am I seeing multiple Loom charges or a higher amount than expected?

Multiple or higher-than-expected charges can occur if you have more than one Loom workspace on paid plans, if additional creator seats were added, or if you switched from monthly to annual billing. You might also see separate charges for taxes or for proration when users are added mid-cycle. Check Workspace Settings → Members to review who is a billed creator, and the Billing section for a line-by-line breakdown of your charges. If you still cannot reconcile the amounts, contact Loom Support with screenshots of your statement and billing page.

How can I contact Loom about a charge on my card I don’t recognize?

Go to support.loom.com and use the "Submit a request" or contact options to reach Loom’s billing support; you can also access support from within your Loom workspace via the help icon. Provide the exact descriptor as it appears on your bank statement, the charge date, amount, card type, and any email addresses that might be linked to a Loom account. Loom can use this information to locate the workspace associated with the charge, clarify what it was for, and help you secure or close the account if the charge was unauthorized.

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