Lorraine's Patisserie

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Lorraine's Patisserie was a boutique patisserie in Sydney’s CBD known for its high-end cakes, tarts and French-style pastries created by pastry chef Lorraine Godsmark, operated as part of Merivale’s hospitality venues.

Sydney, New South Wales, Australia
merivale.com/venues/lorrainespatisserie
Owned by Merivale

About Lorraine's Patisserie

Lorraine’s Patisserie was a boutique pastry shop in Sydney’s CBD, operated under the Merivale hospitality group and led by renowned pastry chef Lorraine Godsmark. The patisserie became well known for its high‑end cakes, tarts, and classic French‑style pastries, including signature items like lemon tarts, mascarpone cakes, and rich chocolate desserts. Purchases were typically made in‑store at the Sydney location, often for takeaway treats, celebration cakes, catering for small events, or office functions in the surrounding business district.

A charge from “Lorraine’s Patisserie,” “Lorraines Patisserie,” or a similar description may appear on your bank statement when you’ve bought pastries, cakes, or desserts at the shop or as part of a Merivale venue bill. In some cases, the charge might be bundled or described under the broader Merivale name (e.g., “Merivale” plus a venue reference) if the payment was processed through Merivale’s central billing system. You may also see a charge after placing a custom cake order, paying a deposit for a special event, or settling a catering invoice, with the full amount appearing on or just after the pick‑up date. If you used a card to hold or confirm a large order, you might briefly see an authorization or pending amount that later changes to the final total.

To verify a charge from Lorraine’s Patisserie, start by checking the date and amount against any recent food or dessert purchases made in or around Sydney’s CBD, including office shout‑outs, birthdays, or events catered with Merivale. Look through email confirmations or SMS receipts from Merivale or the venue where you ordered the cake or pastries. If you still have questions, visit merivale.com/venues/lorrainespatisserie or merivale.com and use their contact or venue enquiry form, or call Merivale’s main customer service line to ask for details about the transaction. For disputed charges, contact your bank promptly; they may request receipts, order confirmations, or statements showing who used the card on that date.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Lorraine's Patisserie.

  1. Lorraine's Patisserie Sydney AUS

Frequently Asked Questions

Why do I see a charge from Lorraine’s Patisserie on my card when I don’t remember visiting?

Many people encounter this charge after attending an office celebration, team event, or small function where someone used a shared or company card to pay for cakes or pastries. Check whether your card was used by a colleague, family member, or PA to order cakes from Merivale for a work or social event in Sydney’s CBD. The charge may also appear under the broader “Merivale” name with a reference to Lorraine’s or another Merivale venue on your receipt.

What typical amounts do customers get charged by Lorraine’s Patisserie?

Smaller, individual purchases like a pastry and coffee or a few slices of cake usually appear in the range of roughly AUD $10–$40, depending on quantity and items. Whole cakes, tarts, and special‑occasion desserts more commonly appear as charges between about AUD $60–$200 or higher for large or elaborate orders. If your charge is significantly above this, confirm whether it was for multiple cakes, corporate catering, or a combined Merivale bill.

Does Lorraine’s Patisserie run subscriptions or recurring billing for their products?

Lorraine’s Patisserie did not operate a typical subscription model like a streaming service; most charges were one‑off payments for in‑store purchases or pre‑ordered cakes. However, some businesses arranged recurring or regular orders (for example, weekly cakes or event catering) processed via Merivale’s billing system. In those cases, you may see multiple similar charges at regular intervals, which correspond to each separate order or invoice rather than an automatic subscription you can manage online.

Why is my Lorraine’s Patisserie charge showing as ‘pending’ or slightly higher than my receipt?

Restaurants and hospitality venues sometimes place a temporary authorization hold to confirm the card has sufficient funds, especially for larger or manually keyed amounts. This pending amount may be slightly higher or appear before the final posted charge, particularly if your purchase was processed through a Merivale point‑of‑sale system. The pending hold should automatically adjust to the final receipt total once the transaction settles, usually within a few business days.

How can I get a copy of my receipt or invoice for a Lorraine’s Patisserie purchase?

If you need a receipt, check your email for any order confirmations or tax invoices from Merivale, especially if you provided an email address when you ordered a cake. For older or paper‑only receipts, contact Merivale via their website (merivale.com) and use the contact form, providing the date, approximate time, amount, and last four digits of the card used. They may be able to locate a copy from their point‑of‑sale records or confirm the details of the transaction for your accounting or expense claim.

How do I dispute or request a refund for a charge from Lorraine’s Patisserie?

Start by contacting Merivale customer service through the contact details on merivale.com, explaining the issue (for example, duplicate charge, incorrect amount, or product problem) and including your transaction date, amount, and any available receipts. Refunds for hospitality purchases are considered on a case‑by‑case basis and usually require proof of purchase and an explanation of what went wrong. If you believe the transaction is fraudulent and you cannot resolve it with Merivale, contact your bank or card issuer to lodge a dispute or chargeback.

I cancelled or changed my cake order—why do I still see a Lorraine’s Patisserie or Merivale charge?

For special orders, deposits or prepayments may be taken in advance and then partially or fully refunded depending on Merivale’s cancellation policy and the notice period. If you changed or cancelled an order close to the pick‑up date, you may still be charged some or all of the agreed amount to cover preparation costs. Check any booking or order confirmation emails for the stated cancellation terms and contact Merivale directly if you expected a different refund outcome.

How can I confirm this charge is really from Lorraine’s Patisserie and not another merchant with a similar name?

Look at the transaction details for clues like location (Sydney NSW, or the city where the Merivale venue is based) and any reference to “Merivale” or a specific venue name. Compare the date and amount with any visit to Sydney’s CBD, a Merivale venue, or a cake pick‑up you or your workplace arranged. If you’re still unsure, contact Merivale with your transaction details; they can confirm whether the charge matches an order processed through Lorraine’s Patisserie or another venue in their group.

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