Lowe's Pro Supply

Home & Garden90% confidence

Lowe's Pro Supply is a business-to-business distributor of maintenance, repair, and renovation products serving multifamily housing, hospitality, and other property management professionals.

Houston, TX
lowesprosupply.com
Owned by Lowe’s Companies, Inc.

About Lowe's Pro Supply

Lowe’s Pro Supply is the professional MRO (maintenance, repair, and operations) arm of Lowe’s, focused on serving multifamily housing, hospitality, and other commercial property operators. The business originated as Maintenance Supply Headquarters, a Houston-based distributor of maintenance and renovation supplies, which Lowe’s acquired in 2017 and later rebranded under the Lowe’s Pro Supply name. It offers tens of thousands of products across plumbing, electrical, HVAC, appliances, lighting, hardware, janitorial, and renovation categories, delivered directly to properties and job sites through a network of regional distribution centers and the lowesprosupply.com platform.([corporate.lowes.com](https://corporate.lowes.com/newsroom/press-releases/lowes-completes-acquisition-maintenance-supply-headquarters-06-26-2017?utm_source=openai))

A charge with a descriptor like “BTS*MAINTENANCE SUPPLY 358134360 77085” is very likely tied to Lowe’s Pro Supply / Maintenance Supply Headquarters, LP, with 77085 matching the Houston, Texas ZIP code associated with Maintenance Supply Headquarters locations and corporate registrations.([thebluebook.com](https://www.thebluebook.com/iProView/1559957/maintenance-supply-headquarters/subcontractors/?utm_source=openai)) These charges typically represent orders of maintenance or renovation materials for apartment communities, commercial buildings, or similar properties. Depending on how your organization is set up, the charge might correspond to a one‑time purchase, a property-wide project order, or recurring replenishment orders placed via an online account or over the phone.

If you have questions about this charge, start by checking purchase orders, invoices, or order confirmations from Lowe’s Pro Supply or Maintenance Supply Headquarters around the transaction date, including any online account at lowesprosupply.com. Confirm which property or department placed the order and whether a staff member used a corporate card or purchase card. If you still can’t match the charge, contact Lowe’s Pro Supply customer care using the contact information on their website or any existing invoices, and provide the full statement descriptor, date, and amount so they can locate the order. For suspected fraud, also contact your card issuer to dispute or block further charges while the transaction is investigated.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Lowe's Pro Supply.

  1. bts*mainteinance supply 358134360 77085

Frequently Asked Questions

Why does my statement show a charge from “BTS*MAINTENANCE SUPPLY” or “Maintenance Supply Headquarters” instead of Lowe’s Pro Supply?

Lowe’s Pro Supply operates through Maintenance Supply Headquarters, LP and some older merchant setups still use variations like “MAINTENANCE SUPPLY” or “Maintenance Supply Headquarters” in the descriptor, sometimes preceded by a processor prefix such as “BTS*”. These all refer to the same Lowe’s Pro Supply business serving professional maintenance customers.

What types of purchases usually generate charges from Lowe’s Pro Supply?

Most charges are for maintenance, repair, and renovation materials ordered for multifamily or commercial properties—items such as plumbing parts, lighting, appliances, hardware, HVAC components, and janitorial supplies. Review property work orders and purchasing records around the transaction date to see which project or unit the materials were for.

Is Lowe’s Pro Supply a subscription service, or are charges typically one-time?

Lowe’s Pro Supply primarily operates on a per‑order basis rather than a consumer-style subscription. However, property management companies may place recurring or scheduled replenishment orders, which can make charges appear regularly on a card. Those repeat purchases are still tied to specific orders that can be referenced on invoices or in your online account.

How can I verify what was purchased for a specific Lowe’s Pro Supply charge?

Log into your organization’s Lowe’s Pro Supply account at lowesprosupply.com or check emailed order confirmations and invoices for the same date and amount. You can also contact Lowe’s Pro Supply customer care and provide the transaction date, amount, and statement descriptor; they can typically look up the corresponding sales order, ship-to property, and line items.

How do I dispute or request a refund for a Lowe’s Pro Supply order?

First locate the related order or invoice in your records or online account, then contact Lowe’s Pro Supply customer care using the phone or email listed on your invoice or on lowesprosupply.com. Explain whether items were damaged, incorrect, or not received, and have your order number and card details ready. If you cannot resolve the issue with the merchant, you can also open a dispute with your card issuer.

Can pending or duplicate-looking Lowe’s Pro Supply charges be temporary authorizations?

Yes. When large orders are placed or changes are made to an existing order, your card may show a temporary authorization hold that can look like a duplicate charge. These authorizations usually fall off within a few days and are replaced by a single settled charge that matches the final invoice amount. If multiple charges remain after a few business days, contact Lowe’s Pro Supply and your card issuer to review them.

Who should I contact at my company if I don’t recognize a Lowe’s Pro Supply charge?

Start with your maintenance supervisor, property manager, or purchasing department—Lowe’s Pro Supply primarily sells to those teams. Provide them the date, amount, and descriptor (including any reference numbers such as the digits before the ZIP code) so they can match it to a work order, PO, or project. If they can’t identify it, escalate to your finance team and then to Lowe’s Pro Supply support.

Can I stop future Lowe’s Pro Supply charges on my card if I no longer want purchases made that way?

Yes. Internally, have your finance or procurement team remove that card from any Lowe’s Pro Supply account profiles and adjust purchasing policies so staff use an approved payment method instead. If necessary, you can ask your card issuer to block or reissue the card to prevent additional transactions from this merchant or any stored payment credentials tied to it.

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