Question 1

Why do I see a charge from Lucid Software or Lucidchart on my card?

Accepted Answer

This charge typically corresponds to a Lucidchart, Lucidspark, or Lucidscale subscription associated with your email address or your organization. It may be for a new subscription, an automatic renewal, an upgrade from a free trial, or additional licenses added to a team plan. Log in at lucid.co and check your Billing or Subscription settings to confirm which product and plan are active on your account.

Question 2

What are the typical subscription costs for Lucidchart, Lucidspark, or Lucidscale?

Accepted Answer

Lucid offers several pricing tiers, including a limited Free plan and paid Individual, Team, and Enterprise plans, billed monthly or annually. Individual and Team plans are usually priced per user per month (with a discount for annual billing), while Enterprise and Lucidscale pricing is often custom based on volume and features. Because prices and currencies vary by region and promotions, the most accurate, current pricing is listed on the pricing pages at lucid.co.

Question 3

Why was I charged again by Lucid Software when I thought my subscription was a one-time purchase?

Accepted Answer

Lucid’s paid plans are subscription-based and renew automatically at the end of each billing period (monthly or annually) unless you cancel before the renewal date. If you see a repeat charge, it is likely the automatic renewal for your existing plan or for additional seats on a team account. You can view your next billing date and turn off auto-renewal in your account’s Billing or Subscription section at lucid.co.

Question 4

How do I cancel my Lucidchart, Lucidspark, or Lucidscale subscription to stop future charges?

Accepted Answer

Sign in at lucid.co with the email tied to your subscription and go to your Account or Team settings, then open the Billing or Subscription page. There you can downgrade to a Free plan or cancel auto-renewal for your paid plan; your access will usually continue until the end of the current paid period. If you are on a team or enterprise plan managed by an admin, contact your account administrator or company IT/finance team to request cancellation or seat removal.

Question 5

How can I request a refund for a Lucid Software charge I didn’t expect?

Accepted Answer

Lucid’s standard policy is that subscriptions renew automatically and are generally non-refundable once a new billing period has begun, especially for annual plans. However, if you believe the charge is an error (for example, an unintended renewal or duplicate subscription), gather details about the charge and submit a request via the Lucid Help Center at support.lucid.co. Include the email on the account, the charge amount and date, and the last four digits of the card so their billing team can quickly investigate and determine whether a refund or account adjustment is possible.

Question 6

Why do I see a small or temporary Lucid Software charge (like $0 or $1) on my statement?

Accepted Answer

Lucid may place a small authorization hold when you first add or update a payment method to verify that the card is valid. This is not a real charge and should either show as “pending” or disappear from your statement within a few business days, depending on your bank. If the small amount posts and doesn’t clear, contact your card issuer first, then reach out to Lucid support with a screenshot of the transaction.

Question 7

How can I confirm which Lucid account or team is linked to this charge?

Accepted Answer

Lucid charges are associated with the email address and workspace that owns the subscription, which may differ from the email you use day-to-day. Try signing in at lucid.co with any work, school, or secondary email addresses you may have used and check the Billing section. If you still can’t find the account, contact Lucid via support.lucid.co with the transaction details; they can help identify the account owner but may limit what they share for security and privacy reasons.

Question 8

I’m billed by Lucid Software through Google Workspace, Atlassian, or another marketplace—who do I contact about billing issues?

Accepted Answer

If you purchased Lucidchart, Lucidspark, or Lucidscale through a third-party marketplace (like Google Workspace Marketplace or Atlassian Marketplace), your subscription and payments may be managed by that platform. In these cases, changes such as cancellation, seat adjustments, and invoice retrieval are often done through your marketplace admin console. For product-specific questions, you can still use Lucid’s Help Center at support.lucid.co, but for payment method changes or tax invoices you may need to work directly with the marketplace provider or your organization’s admin.

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