Question 1

Why do I see a Lucidchart subscription charge on my card each month or year?

Accepted Answer

Lucidchart operates on a subscription model, so you’re billed automatically at the start of each billing period (monthly or annually) until you cancel. If you upgraded from a Free plan or started a trial that converted to paid, your card will be charged according to the plan and billing frequency you selected. You can see your renewal date and change your plan in the Billing or Account section after signing in at lucidchart.com.

Question 2

What are the typical Lucidchart subscription prices I might see on my statement?

Accepted Answer

Pricing can vary by region and promotions, but commonly you’ll see individual subscriptions around US$9–$13 per month if billed monthly, or a lower equivalent monthly rate if billed annually. Team plans are usually billed per user per month (for example, around US$9–$15 per user/month on annual contracts), and Enterprise plans are custom-priced. The exact amount on your statement will match the plan, number of users, and billing frequency shown in your Lucidchart account’s Billing page.

Question 3

How do I cancel or turn off auto-renewal for my Lucidchart subscription?

Accepted Answer

Log in to your Lucidchart account, go to Account or Billing, and look for the option to Manage subscription or Cancel plan. When you cancel, auto-renewal is turned off, and you typically retain paid access until the end of the current billing period, after which your account may revert to a free tier. If your subscription is managed by your organization, you’ll need to contact your workspace or IT admin to cancel instead of doing it directly.

Question 4

Why was I charged by Lucidchart after my free trial ended?

Accepted Answer

When you start a Lucidchart trial, you may be asked for a payment method, and the trial automatically converts to a paid subscription if you don’t cancel before the trial end date. In that case, the first paid period (month or year, depending on what you chose) is charged on the day the trial expires. You can confirm your trial dates and subsequent billing details in the Billing section of your Lucidchart account or in the original trial confirmation email.

Question 5

How can I request a refund for a Lucidchart charge I didn’t intend to make?

Accepted Answer

Refunds are handled by Lucidchart’s support team and are generally evaluated case by case, especially for recent renewals or accidental upgrades. Sign in to your account, visit the Help Center, and submit a billing ticket with the charge date, amount, last four digits of the card, and why you’re requesting a refund. If the subscription is through a third party (for example, an app marketplace), you may need to request a refund directly from that provider following their policies.

Question 6

Why do I see a small or $0 Lucidchart authorization on my statement?

Accepted Answer

Lucidchart (or its payment processor) may place a small temporary authorization, sometimes $0–$1, to verify your card when you first add or update a payment method. This is not an actual charge and should drop off or be reversed automatically within a few business days. Only the real subscription or purchase amount will settle as a completed charge.

Question 7

I don’t recognize this Lucidchart charge—how can I verify which account it belongs to?

Accepted Answer

First, check whether anyone in your household or organization uses Lucidchart under a different email address or as part of a team account. Then contact Lucidchart support via the Help Center and provide the date, exact amount, currency, and last four digits of the card; they can usually locate the associated account and tell you which email or organization is being billed. If they confirm there’s no matching account or you suspect fraud, you should also contact your bank or card issuer to block the card and dispute unauthorized transactions.

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