Lucy Liu Kitchen and Bar is a contemporary Asian restaurant and bar in Melbourne offering eclectic, share-style dishes inspired by street food from across Asia, alongside a full cocktail and drinks program in a lively laneway setting.
Lucy Liu Kitchen and Bar is a contemporary Asian restaurant and bar located in Melbourne’s CBD laneways, known for its bold, share-style menu and lively atmosphere. The kitchen draws inspiration from street food and regional flavours across Asia, offering dishes designed to be shared alongside an extensive cocktail, wine, and sake list. Guests can dine in the restaurant, enjoy drinks at the bar, or book tables for groups and special occasions.
A charge from Lucy Liu Kitchen and Bar will typically appear on your bank or card statement after dining at the venue, ordering drinks at the bar, paying a group bill, purchasing a gift voucher, or placing a takeaway/order if available. You may also see a charge if you paid a deposit for a group booking, a private event, or a special menu experience. In some cases, your bank may show a temporary pre-authorisation or “pending” amount if the restaurant opened a bar tab or the venue or booking platform placed a hold to confirm your card; this is usually released automatically after a few days.
To verify the charge, first consider whether you or someone in your household recently dined in Melbourne’s CBD, attended an event at Lucy Liu, or bought a gift card or takeaway from lucylius.com.au or an affiliated booking platform. Check any email booking confirmations and receipts from the date of the charge, including digital receipts sent by the venue or your bank. If you still have questions, contact the restaurant directly via the details on lucylius.com.au or your booking confirmation, and provide the date, exact amount, and last four digits of the card used so they can look up the transaction. Common billing issues—such as split bills charged to the wrong card, gratuity or surcharge queries, duplicate charges, or questions about a cancelled booking deposit—are usually resolved by speaking with the venue’s reservations or accounts team, who can clarify the bill and, where appropriate, arrange an adjustment or refund.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Lucy Liu Kitchen and Bar.
Why do I see a charge from Lucy Liu Kitchen and Bar on my statement if I don’t remember dining there?
Lucy Liu Kitchen and Bar charges typically relate to in-venue dining, drinks at the bar, takeaway orders, or gift voucher purchases in Melbourne’s CBD. Check whether a family member, partner, or colleague may have used your card to pay for a group meal or bar tab, or whether you attended a work function or set-menu event there. The descriptor on your statement may appear as something like “LUCY LIU KITCHEN BAR MELBOURNE AUS” or similar, which still refers to this restaurant. Reviewing your calendar and email confirmations around the transaction date often helps confirm the visit.
What are common charge amounts from Lucy Liu Kitchen and Bar?
Common charges vary depending on how many people dined and whether alcohol was included. A casual meal with shared dishes and drinks might range from around AU$50–$90 per person, while larger group bookings or set menus can appear as higher single transactions (for example AU$300–$800+ for a whole table). Smaller amounts, such as AU$15–$40, may reflect a short visit for drinks at the bar, a takeaway item, or a partial share of a split bill.
Why is there a temporary or pending charge from Lucy Liu Kitchen and Bar on my card?
You may see a temporary or “pending” charge if the venue or its booking platform placed a pre-authorisation hold to secure a reservation, open a bar tab, or verify your card for a group booking. This is not usually a completed sale and is commonly used for busy services or large group reservations. These holds are typically released automatically by your bank within 3–7 business days, though the exact timing depends on your card issuer. If a pending hold does not drop off after a week, contact your bank and then the restaurant with your booking details for clarification.
How do I cancel or change a reservation to avoid being charged a no-show or late-cancellation fee?
If your booking confirmation was made online (for example via the link on lucylius.com.au), follow the instructions in your confirmation email to modify or cancel within the stated time frame. For larger groups or bookings that required card details, Lucy Liu Kitchen and Bar may apply a per-person cancellation or no-show fee if you cancel too late or don’t attend. To avoid charges, adjust or cancel as early as possible—ideally at least 24–48 hours before your reservation, or according to the policy in your confirmation. If you need to discuss an emergency or last-minute change, contact the venue directly by phone or email.
How can I get a copy of my receipt or itemised bill from Lucy Liu Kitchen and Bar?
If you paid in person, the staff can print a tax invoice at the time of payment; for past visits, you can request a copy by contacting the restaurant and providing the date, approximate time, amount, and last four digits of your card. Some bookings made online may also include a summary receipt or invoice via email. Having your booking name and mobile number that was used for the reservation will help the team locate your bill more quickly. Once found, they can email you an itemised receipt for your records or expense claims.
How do I query or dispute a charge, such as a suspected duplicate payment or unexpected surcharge?
First, compare the amount on your statement with any physical or emailed receipt from your visit, including service charges or public-holiday/weekend surcharges that may apply. If there is a difference or you suspect a duplicate charge, contact Lucy Liu Kitchen and Bar directly with the transaction date, exact amount, and card details (last four digits only) so they can review their POS records. In many cases, what looks like a duplicate is actually a temporary pre-authorisation plus the final charge, with the hold later released by your bank. If the venue confirms an error, they can usually process a reversal or refund; if you cannot resolve it with them, you may then raise a dispute with your bank.
Can I get a refund for a booking deposit or prepaid event at Lucy Liu Kitchen and Bar?
Refunds for deposits or prepaid set menus depend on the cancellation policy that applied when you booked, which is normally outlined in your confirmation email or on the booking page. If you cancel within the allowed window, your deposit is typically refunded to the same card, though the time it takes to appear can vary by bank. For cancellations outside the policy (for example, a same-day no-show), the deposit or fee may be non-refundable, but you can still contact the venue to explain your situation. The reservations or management team will advise whether a refund, partial refund, or credit is possible in your specific case.
How do I contact Lucy Liu Kitchen and Bar about a charge or account question?
Visit lucylius.com.au for current contact details, including phone number, email address, and online booking links. For billing questions, it’s helpful to email a screenshot of the charge (with only the last four digits of your card visible), the date and time of your visit, and the name used for the booking. You can also call during business hours and ask to speak with a manager or someone from accounts if the query is about a past transaction. They can then look up your payment in their system and clarify or correct the charge if needed.