Lusha is a B2B sales intelligence platform that provides contact and company data, including emails and phone numbers, to help sales, marketing, and recruitment teams prospect and reach decision-makers.
Lusha is a B2B sales intelligence and data-enrichment platform used by sales, marketing, and recruiting teams to find and connect with decision-makers. Through its web app, Chrome extension, API, and CRM integrations, Lusha provides verified business contact details such as direct work emails, mobile numbers, and company firmographics. Teams use Lusha to build prospect lists, enrich CRM records, and prioritize outreach based on accurate, compliant B2B data. The company is headquartered in Tel Aviv, Israel, and serves customers globally ranging from individual reps to large enterprise sales organizations.
A Lusha charge on your bank or card statement typically appears when you purchase a subscription to one of their plans (such as Pro, Business, or higher-tier/enterprise packages) or upgrade user seats or credit bundles. You may also see a charge if you converted from a free trial to a paid plan, renewed an existing subscription on an annual or monthly basis, or added additional data credits or add-ons inside your account. In some cases, you might see a small temporary authorization or “pending” amount when you first add or update a payment method; this is a bank verification step and usually disappears within a few business days.
If you’re unsure about a Lusha charge, start by logging into your account at lusha.com using any work email addresses you might have used for sign-up, then check the Billing or Subscription section for invoices and renewal dates. You can also search your email inbox for “Lusha” to find order confirmations or renewal notices that explain the amount billed. For unresolved questions, contact Lusha Support through the in-app help widget, their Help Center at support.lusha.com, or by emailing support@lusha.com, and provide the last four digits of the charged card, the billing date, and amount so they can locate your account. Many common issues—such as cancelling auto-renewal, adjusting seats, or obtaining invoices—can be resolved directly in your account’s billing settings or by your team’s Lusha account admin.
Bank Statement Variations
2 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Lusha.
Lusha subscriptions renew automatically at the end of each billing period (monthly or annually), so the charge you see is usually a scheduled renewal for your plan or user seats. It may also be related to an upgrade (such as moving from Pro to Business, adding more users, or purchasing extra contact credits). Check the Billing or Subscription section in your Lusha account for a detailed invoice that matches the date and amount of the transaction.
What subscription plans does Lusha offer and how much do they cost?
Lusha typically offers a free tier with limited monthly credits, followed by paid plans such as Pro and Business, and custom-priced enterprise-level packages. Pricing is usually per user, per month, with discounts for annual commitments, and exact rates and currencies depend on your region and contract. To see the most accurate and current pricing tied to your account, visit lusha.com/pricing or open the Billing/Plans page inside your logged-in workspace.
How do I cancel or turn off auto-renewal for my Lusha subscription?
To cancel or stop auto-renewal, log into your Lusha account, go to Settings or Billing, and open the Subscription or Plan section. There you can downgrade, cancel, or set the subscription not to renew at the end of the current term (options may vary by plan and contract). If your account is managed under a team or enterprise agreement, contact your account admin or Lusha Support to process changes to the contract. After cancellation, you generally retain access and credits until the current billing period expires.
How can I request a refund for a Lusha charge I don’t recognize or no longer need?
First, verify whether the charge corresponds to a renewal date or upgrade listed on your Lusha invoices. If you believe you were charged in error—such as for a mistaken upgrade, an unused renewal, or a duplicate account—contact Lusha Support via support@lusha.com or through the in-app chat, and include your company name, billing email, and transaction details. Refund eligibility depends on their current billing and cancellation policy and any terms you agreed to in an enterprise contract, so outcomes may vary based on timing and usage.
Why do I see a small or temporary Lusha charge (like a low dollar or foreign currency amount)?
Lusha, or their payment processor, may place a small temporary authorization on your card when you add or update a payment method to verify that the card is valid. This is not a final purchase and typically appears as a pending, low-value charge that drops off automatically within a few business days. If the amount remains posted or you see multiple unexpected authorizations, contact your bank and Lusha Support with a screenshot so they can investigate.
What are common Lusha charge amounts and patterns I might see on my statement?
Most customers see a recurring monthly or annual charge that corresponds to the per-user price multiplied by the number of seats on their plan (for example, a single Pro user vs. a multi-user Business team). You might also see prorated amounts when you add or remove users mid-cycle, upgrade plans, or purchase additional credits, leading to non-round or unusual totals. The exact breakdown for your account is shown on your Lusha invoices, available in the Billing section of your workspace.
How do I find my Lusha invoices or receipts to verify this charge?
Log into your Lusha account and navigate to Settings or Billing, then select Invoices, Receipts, or Payment History. There you can download PDF invoices that show the billing period, plan type, number of users, taxes, and total paid. If you don’t have access because your email is not the billing owner, ask your team’s Lusha admin or finance contact to share the invoice, or contact Lusha Support to identify the billing owner on your account.
What should I do if I don’t have a Lusha account but see a Lusha charge?
First, check if anyone in your company—such as a sales rep, recruiter, or marketing team member—might have created a Lusha account using a company card or a shared payment method. If no one recognizes the subscription, take a screenshot of the charge (showing date, amount, and descriptor) and email it to support@lusha.com so they can look up the transaction. You may also want to contact your bank to dispute or block the charge if it appears unauthorized while Lusha investigates.