MACROS is an Australian ready-made meal delivery service offering chef-prepared, nutritionist-designed meals tailored to various health and fitness goals, delivered fresh (never frozen) to customers’ homes and workplaces across Australia.
MACROS is an Australian ready-made meal delivery service based in Sydney, NSW, delivering fresh (never frozen) meals to homes and workplaces across most of Australia. Their meals are chef-prepared and nutritionist-designed, with menu options tailored to different health and fitness goals such as weight loss, muscle gain, performance, and everyday balanced eating. Customers choose from curated plans (e.g., High Protein, Low-Calorie, Plant-Based) or build their own box from a rotating weekly menu.
A MACROS charge usually appears on your bank or card statement when you purchase a meal box or maintain an active weekly/recurring subscription through macros.com.au. Most customers are billed on a recurring basis for weekly deliveries until they pause, skip, or cancel their plan in their online account. You may also see charges related to special promotions, changes to your selected box size or plan, shipping fees to certain locations, or re-billing if a previous payment attempt failed. In some cases, your bank may show a temporary authorization hold when you first sign up or update your payment details, which is released automatically.
If you’re unsure about a MACROS charge, first log into your account at macros.com.au and review your current plan, upcoming deliveries, and billing history under your account or ‘My Orders’ section. Check order confirmation emails and SMS notifications around the date of the charge, and confirm whether a family member or housemate used your card for their meal plan. If you still have questions, contact MACROS via the Help/Support section on their website, where you can submit a request or use live chat during support hours. For most billing issues—such as cancelling before the cut-off time, mistaken multiple orders, or incorrect box size—MACROS support can advise on options such as pausing future deliveries, adjusting your plan, or assessing eligibility for a partial credit or refund according to their current policies.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to MACROS.
Why did MACROS charge me this week when I thought it was a one-time order?
MACROS operates primarily on a recurring weekly subscription model, so many meal plans renew automatically each week unless you pause, skip, or cancel in your account. If you selected a plan and didn’t turn off auto-renew, your order would have been processed again for the next delivery window. Log into macros.com.au, go to your account or subscriptions area, and check your upcoming deliveries to see if your plan is set to renew weekly.
What are the typical prices for MACROS meal plans and why do amounts vary on my statement?
MACROS pricing varies based on the number of meals in your box, the type of plan (e.g., performance, weight loss, plant-based), and your delivery area. Most customers pay a weekly amount that reflects a per-meal price, plus any applicable delivery fees for their postcode. If you change your box size or plan between weeks, you may see different charge amounts on your statement; you can see exact prices for your current plan in your online account under ‘Plans’ or ‘My Box’.
How do I cancel, pause, or skip my MACROS deliveries so I stop being charged?
To cancel, pause, or skip a delivery, log into your MACROS account at macros.com.au and go to your subscription or deliveries section. From there, you can either skip specific upcoming weeks, pause your plan temporarily, or fully cancel your subscription. Changes must be made before the weekly cut-off time shown in your account (often several days before your scheduled delivery); if you miss the cut-off, that week’s order may already be processed and charged.
How can I get a refund or credit for a MACROS charge I don’t recognize or for an order issue?
First, verify the charge against your order history in your MACROS account and check email confirmations around the billing date. If you believe you were incorrectly charged, or if there was an issue with your delivery (missing items, damaged meals, or a failed delivery), contact MACROS through the Help/Support section on their website with your order number, photos (if applicable), and a description of the issue. Refunds or credits are assessed case-by-case in line with their current policies, and in many cases they may offer a credit toward a future box rather than a direct card refund.
Why do I see a small or pending MACROS charge on my bank statement?
When you first sign up or update your payment details with MACROS, your bank or card provider may show a small temporary authorization hold to verify your card. This is not a completed charge and should automatically reverse within a few business days, depending on your bank’s processing times. If the pending amount then posts as a full charge, check your MACROS account to confirm that an order has been created for that billing cycle.
Can MACROS charge me multiple times in a week?
Most customers see one MACROS charge per weekly billing cycle, but multiple charges can appear if you place more than one order, adjust your box size after an initial order, or if a previous failed payment is re-processed. Delivery fee adjustments or manual top-ups arranged with customer support can also result in an extra transaction. Review the ‘Orders’ or ‘Billing history’ section in your account to match each charge to a specific order or adjustment.
How do I contact MACROS about a charge or update my payment details?
To update card details or change your billing information, log into macros.com.au and go to your account settings or payment/billing section, then add or edit your saved payment method. If you need help with an unexpected charge, use the Help/Support or Contact page on their website to submit a ticket or start a live chat (when available), including your full name, email used on the account, and recent order number. Using the same email address that’s on your MACROS account helps their team locate your subscription and resolve billing questions more quickly.
Why am I still being charged by MACROS after I thought I cancelled via my bank?
If you only blocked or replaced your card through your bank, your MACROS subscription itself may still be active on their system and continue attempting charges. To properly stop future billing, you need to log into your MACROS account and cancel or pause your subscription before the weekly cut-off. After cancelling in your account, check for a confirmation email from MACROS and verify that there are no upcoming deliveries listed under your orders.