Mad Mex

Fast Food95% confidence

Mad Mex is an Australian fast-casual restaurant chain serving Mexican-inspired food such as burritos, tacos, and nachos.

Sydney, New South Wales, Australia
madmex.com.au

About Mad Mex

Mad Mex is an Australian fast‑casual restaurant chain specialising in Mexican‑inspired food such as burritos, tacos, bowls, nachos, and quesadillas. Founded in Sydney, Mad Mex operates locations across major Australian cities and often inside shopping centres and food courts. Customers can order in‑store at the counter, via the Mad Mex website or app (where available), or through third‑party delivery partners like Uber Eats, DoorDash, or Menulog, and many locations also sell bottled drinks, sides, and desserts. Some stores offer catering trays and group orders for offices, schools, and events.

A Mad Mex charge usually appears on your bank or card statement when you pay for food or drinks at one of their restaurants, place an online order, or use a delivery platform that processes payments under the Mad Mex name. On statements, the descriptor may look like “MAD MEX”, “MAD MEX [SUBURB/STORE NAME]”, or similar. Charges can come from one‑time in‑restaurant purchases, click‑and‑collect or delivery orders placed through madmex.com.au or the Mad Mex app, catering orders, or gift card purchases or top‑ups. In some cases you may also see a small temporary pre‑authorisation when adding a card to an online ordering profile or if a delivery platform verifies your card before confirming the order; these usually drop off automatically within a few business days.

If you’re unsure about a Mad Mex charge, first check any recent food, delivery, or catering orders you or your family may have placed, including orders through partner apps that might list Mad Mex as the merchant. You can review email receipts from Mad Mex or delivery platforms, or log into your Mad Mex online account or app to see your order history. For questions or disputes, note the date, amount, and location/descriptor from your statement, then contact the specific Mad Mex restaurant or reach out via the contact options on madmex.com.au (e.g., the Contact/Feedback form or social channels). If the charge still looks incorrect after speaking with them, your bank or card issuer can help investigate or raise a formal dispute.

Bank Statement Variations

4 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Mad Mex.

  1. MAD MEX BDA BRISBANE AIRP AUS
  2. MAD MEX QV MELBOURNE MELBOURNE AUS
  3. MAD MEX SD2 MASCOT AU
  4. MAD MEX SD3 MASCOT AUS

Frequently Asked Questions

Why do I see a Mad Mex charge on my card if I didn’t visit the restaurant in person?

Mad Mex charges can appear when you order through their website, app, or a delivery partner such as Uber Eats, DoorDash, or Menulog. In those cases, even though you ordered via a third‑party app, the charge descriptor may still show as “MAD MEX” or include the store’s suburb. Check your recent delivery and click‑and‑collect orders, as well as email confirmations, to match the date and amount.

What are typical Mad Mex charge amounts I might see on my statement?

Amounts usually correspond to the total cost of your meal, which can include burritos, bowls, tacos, sides, and drinks, plus any extras, public holiday surcharges, delivery fees, or platform service fees. Individual meals often range from around AUD $10–$20 per person, but group or catering orders can be significantly higher. Always compare the charge to your itemised receipt or in‑app order summary.

Does Mad Mex have subscriptions or recurring charges?

Mad Mex does not typically offer subscription meal plans or automatic recurring billing like a streaming service. Most charges are one‑off payments for individual orders placed in‑store, online, or through delivery platforms. If you see repeated charges, it is likely due to multiple separate orders (for example, a regular lunch order) rather than a subscription; review your order history across all food apps you use.

Why is there a small or duplicate Mad Mex amount showing as ‘pending’ on my account?

Some banks and payment processors place a temporary pre‑authorisation hold when you pay online or via a delivery app to confirm your card is valid and that funds are available. This can look like a duplicate or small test amount next to your final Mad Mex charge. These pending holds normally disappear automatically within a few business days and should not post as an additional completed transaction.

How can I get a copy of my Mad Mex receipt or invoice for a charge I don’t recognise?

If you ordered in‑store, you can contact the specific Mad Mex location (using the store locator on madmex.com.au) with the date, time, and amount so they can look up the transaction and reprint or email a receipt where possible. For online or app orders, log in to your Mad Mex or delivery‑platform account and check the order history section for downloadable receipts. Email confirmations sent at the time of order also usually include a full itemised breakdown and tax details.

How do I resolve an incorrect or double charge from Mad Mex?

First, confirm that the transactions are truly duplicates and not two separate orders (for example, one in‑store and one via a delivery app). Then contact the relevant Mad Mex restaurant or submit a query through the contact form on madmex.com.au with screenshots of your bank statement and any receipts. Most locations can investigate their point‑of‑sale records and, if an error is confirmed, process a refund or adjustment back to your original payment method. If you cannot resolve it directly, your bank or card issuer can assist with a charge dispute.

Can I get a refund if there was a problem with my Mad Mex order?

Refunds and credits are handled directly by the restaurant or, for delivery orders, often through the delivery platform you used. If your order was incorrect, missing items, or not delivered, contact the store or use the help/support section in the relevant app as soon as possible on the same day, providing photos and order details. Resolution may be in the form of a refund, partial credit, or voucher, depending on the situation and the platform’s policies.

How can I contact Mad Mex about a mystery charge on my statement?

Start by identifying the store name or suburb in the statement description, then use the Store Locator on madmex.com.au to find contact details and call the restaurant directly. If you can’t tell which store processed the payment, use the Contact or Feedback form on madmex.com.au and include the date, exact amount, and the description from your statement. You can also reach out via Mad Mex’s social media channels for general guidance, though account‑specific queries are best handled via phone or the web contact form.

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