Mad Mex Fresh Mexican Grill

Fast Food95% confidence

Mad Mex Fresh Mexican Grill is an Australian fast-food chain serving build-your-own burritos, tacos, nachos and other Mexican-style dishes in a quick-service format.

Sydney, Australia
madmex.com.au

About Mad Mex Fresh Mexican Grill

Mad Mex Fresh Mexican Grill is an Australian fast-casual restaurant chain specialising in build-your-own burritos, tacos, nachos, bowls and other Mexican-inspired dishes. Founded in Sydney, Mad Mex focuses on fast service with a “fresh and healthy” positioning, offering customisable meals with various proteins, salsas and toppings, including vegetarian, vegan and gluten-friendly options. They operate dine-in and takeaway locations across Australia, and also accept online and app-based orders for pickup and delivery through their own ordering platforms and third‑party delivery partners.

A Mad Mex charge may appear on your bank or card statement after you purchase food or drinks in-store, place an online order via madmex.com.au, use their mobile ordering, or order through a delivery service where the payment is processed under the Mad Mex name. You might also see charges related to catering orders, reloads or purchases made with a Mad Mex gift card, or pre-authorisation holds when you save a card in an app or place a large catering/prepaid order. In some cases, a pending or slightly higher temporary amount may show first as an authorisation before settling to the final bill total including any modifiers, add-ons and surcharges (such as public holiday or Sunday surcharges in some locations).

If you’re unsure about a Mad Mex charge, start by checking your recent food orders, digital receipts, and delivery app history for the same date and amount. Review your email inbox or SMS for order confirmations from Mad Mex or delivery partners, and, if you use it, log into your Mad Mex or delivery app account to see past transactions. For help, you can contact the specific restaurant shown on your receipt or use the contact form and location finder at madmex.com.au; provide the date, time, location and amount of the charge so they can look it up. If the restaurant cannot resolve the issue or you suspect unauthorised use of your card, contact your bank or card issuer promptly to dispute the transaction and request a card replacement if necessary.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Mad Mex Fresh Mexican Grill.

  1. AJMTS CORPORATION PT BROOKVALE AUS
  2. MAD MEX FRESH MEXICA KOTARA AUS

Frequently Asked Questions

Why do I see a Mad Mex Fresh Mexican Grill charge on my statement when I didn’t visit a store?

Mad Mex charges can appear even if you didn’t physically visit a store because online pickup and delivery orders processed via madmex.com.au or a partnered delivery service may bill under the Mad Mex name. Check your Uber Eats, DoorDash, Menulog or other delivery app history for an order that matches the date and amount, as those orders are often prepared by Mad Mex but may be listed differently on your receipt versus your bank statement.

What are the typical amounts for a Mad Mex Fresh Mexican Grill charge?

Common transaction amounts at Mad Mex range from about AUD $10–$20 for a single burrito or bowl with a drink, up to $30–$50 or more for multiple meals or family orders. Catering orders or large group pickups can be significantly higher, sometimes exceeding $100. Your final total may also include extras (like guacamole or premium fillings), combo upgrades, surcharges, and delivery or service fees when ordering through third‑party apps.

Why is there a pending or duplicate Mad Mex charge on my card?

Some banks first show a temporary authorisation from Mad Mex when you place an order or store a card in an app, and this can appear as a separate pending or slightly different amount. The authorisation should automatically drop off within a few business days, leaving only the final settled transaction. If a pending amount remains for more than 7 days or you see two settled charges for the same order, contact your bank and Mad Mex (via store or website contact form) with screenshots so they can investigate.

How can I get a receipt or tax invoice for my Mad Mex order?

For in-store purchases, your printed receipt from the POS is your proof of payment; many locations can reprint a recent receipt on the same day if you return with your card details, date and approximate time. For online or delivery orders placed via madmex.com.au or their partners, look for an emailed confirmation or check the order history section of the app or website, where you can usually download or forward a tax invoice. If you cannot locate it, use the contact form at madmex.com.au with the last four digits of your card, charge amount and date to request a copy.

How do I resolve an incorrect amount or missing items from my Mad Mex charge?

If you were charged more than expected or items were missing, contact the specific Mad Mex restaurant that prepared your order as soon as possible; their details are usually on your receipt or in your online order confirmation. Explain the issue, provide the order number and a photo of the receipt or app confirmation, and they may offer a refund, partial credit, or replacement depending on their policy. For delivery-app orders, you may need to report the problem directly through the app (e.g., Uber Eats ‘Help’ section), which will manage any adjustments or credits on Mad Mex’s behalf.

Can I get a refund from Mad Mex if my order was cancelled or not delivered?

Refunds depend on how you placed the order. For orders made directly at madmex.com.au or in-store, contact the restaurant or use the website contact form with your order details to request a review and potential refund. If you ordered through a third‑party delivery app, refunds are usually handled by that platform; you’ll need to open the order in the app and submit a support request or ‘report a problem’ so they can process any eligible credit or refund back to your original payment method.

Why is the Mad Mex charge higher than the prices I saw on the menu?

The final amount on your bank statement can be higher than the base menu price because it may include extras (such as guacamole, double meat, special toppings), combo upgrades, drinks, and applicable surcharges (like public holiday surcharges in some Australian states). Delivery and service fees, plus any tips added in delivery apps, are also added on top of the menu price. Compare the total on your receipt or app confirmation with the charge; if they don’t match, contact the restaurant or app support for clarification.

How can I contact Mad Mex about a charge I don’t recognise?

Go to madmex.com.au and use the ‘Contact’ or ‘Feedback’ section to submit a query, including the transaction date, exact amount, the name listed on your statement, and the last four digits of your card. You can also locate the nearest store via the ‘Locations’ page and call them directly if you know where the charge likely originated. If they cannot identify the transaction or you suspect fraud, notify your bank or card issuer immediately to dispute the charge and secure your card.

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