Question 1

Why do I see a charge from MADE IN ITALY or MADEINITALY.COM.AU on my bank statement?

Accepted Answer

This charge is usually for a food order (dine‑in, pickup, delivery, or catering) placed at a Made in Italy restaurant in Sydney or through their online ordering system at madeinitaly.com.au. The descriptor may include the store name (e.g., “MADE IN ITALY YORK LANE”) or the website, depending on how the payment was processed. Check your recent meals, late‑night orders, and any workplace catering around that date, as someone may have used your card with your permission.

Question 2

Does Made in Italy offer subscriptions or recurring charges for food deliveries?

Accepted Answer

Made in Italy does not generally operate on a subscription model; most charges are one‑time payments for individual orders or catering invoices. However, some corporate or regular catering clients may have standing orders (e.g., weekly office lunches) that are billed on a recurring schedule by agreement. If you’re seeing repeated charges, review whether your workplace has set up recurring catering using your card or whether you have frequently placed similar orders on the same day of the week.

Question 3

What are typical amounts I might be charged by Made in Italy?

Accepted Answer

Common transaction amounts range from about AUD $25–$40 for a single pizza and drink, $50–$80 for a shared meal for two, and $100+ for group orders or family bundles. Catering orders for offices or events can range from a few hundred dollars to over $1,000 depending on the number of guests and menu options. Your total may also include delivery fees, surcharges for public holidays, or app service fees if ordered via a third‑party delivery platform.

Question 4

Why is there a small pending or duplicate Made in Italy charge on my card?

Accepted Answer

You may see a small pending amount (or what looks like a duplicate) when your card is pre‑authorised for an online or in‑venue payment. The initial authorisation confirms that your card is valid, and the final charge is applied when your order is completed and the total is confirmed. The authorisation hold should automatically disappear or adjust to the final amount within a few business days; if it doesn’t, contact your bank and the Made in Italy location to investigate.

Question 5

How can I get a receipt or invoice for a Made in Italy charge on my statement?

Accepted Answer

If you ordered online or through the Made in Italy app/website, check your email for the order confirmation and tax invoice sent at the time of purchase (also look in your spam or promotions folder). For in‑store or phone orders, you can contact the specific restaurant location (such as York Lane in the Sydney CBD) and provide the date, exact amount, and last four digits of your card so they can locate the transaction and email you a copy of the receipt or invoice.

Question 6

How do I dispute an incorrect Made in Italy charge or request a refund?

Accepted Answer

Start by calling or emailing the Made in Italy store that processed your order, or use the contact form on madeinitaly.com.au with details of the issue, including order number (if available), date, amount, and what seems incorrect (wrong items, double charge, etc.). Many issues—such as missing items or overcharges—can be resolved by a refund or store credit directly from the restaurant. If you cannot reach a resolution, you can then contact your bank or card issuer to lodge a formal dispute or chargeback, using any email receipts or screenshots as supporting evidence.

Question 7

How can I cancel or modify a Made in Italy order I’ve already placed?

Accepted Answer

For immediate changes or cancellations (for example, a delivery scheduled soon), call the relevant Made in Italy location directly as soon as possible; once food is prepared or dispatched, cancellations may not be possible. For future‑dated catering or large orders, refer to the cancellation terms provided in your quote or confirmation email, as there may be cut‑off times or partial charges if you cancel close to the event date.

Question 8

What should I do if I don’t recognise a Made in Italy charge and think my card was used fraudulently?

Accepted Answer

First, confirm that no one in your household, workplace, or social group used your card to place an order from Made in Italy around that date. If no one recognises the transaction, contact your bank or card issuer immediately to report a possible fraudulent charge and request that your card be blocked or replaced. You can also notify Made in Italy (with the transaction details) so they can flag the order in their system and assist with any investigation requested by your bank.

Made in

About Made in

Bank Statement Variations

Frequently Asked Questions